If you have an eCommerce store, it’s a given that you need a live chat that’s staffed with live chat agents. Your live chat agents are responsible for your live chat success. Studies show that an experienced live chat agent can handle 4-6 chats in a single time. The agents behind your live chat support … Continued
Tag: live chat agents
Who are we? Customers! What do we want? Answers! When do we want them? Now! Well, while there might not be an actual customer rally, that’s the gist. Customers in 2020 are not a patient folk.That’s especially true when it comes to connections online. In fact, studies show that a website only has eight seconds … Continued
“Thank you for calling our customer support hotline. Your call is very important to us. All of our customer representatives are busy serving other customers right now, but we will be with you shortly! Please stay on the line.” via GIPHY Sound familiar? Thankfully customer service is changing, and we couldn’t be happier. People are … Continued