Jacklin Altman

If you have an online web-store or online presence of any kind, you need to be offering live chat 24/7.   You first thought is probably something along the lines of “I have customer service agents manning live chat during normal business hours!” In the online space, normal business hours don’t exist. Whatever your normal … Continued

You already know that HelpSquad is your full live chat service solution for providing incredible webchat customer service, 24/7.  But did you know that you could re-sell HelpSquad under your own brand, to your own clients? Re-selling HelpSquad is the easiest way to provide a spectacular service to your clients and generate extra income for … Continued

When it comes to hiring customer service staff in any capacity, you want to make sure that you’re hiring the best of the best, as they’re often the people whom your customers interact with the most frequently. You want people who are warm, empathetic, good listeners, and you want them to truly know your product … Continued

Are you in the market for new live chat agents? Hiring a new agent is not something to be taken lightly. This person is your front-line when it comes to interacting with your customers, and your customer’s experience with an agent could make or break their relationship with your business. So how do you know … Continued

In the fast-paced world of business communication, a well-crafted FAQ (Frequently Asked Questions) page can be a powerful tool. FAQs serve as a comprehensive resource for customers, providing them with quick and easy answers to common queries. By anticipating and addressing their needs, FAQs enhance the overall user experience and build customer trust. This article … Continued

In the world of customer service, the mantra “the customer is always right” has been deeply ingrained. It is a belief that puts the customer’s needs and desires above all else, even if it means bending over backwards to please them. However, this approach, although well-intentioned, can sometimes be misleading. Understanding the Myth: “The Customer … Continued