LEAD CAPTURE AND FORWARD APPOINTMENT SCHEDULING

Would you benefit from 24/7 lead generation on your site? Our agents can talk to your customers while your team sleeps so your business is always open and appointments are booked.

Never miss a lead ever again! Never leave a customer wondering how long it takes to get a reply to a submitted “contact us” form or why it is so hard to get an appointment!

 

Let's face it, managing your day-to-day business operations is already a lot. Employee churn is gut wrenching. Let us handle customer support and lead capture for you, you will love it, we guarantee it! And we will NEVER quit on you!

Leads are hard to come by, they are expensive and yet only 1% of your leads become customers. Let us show you why that is.

Let’s start with a short quiz:

question. If a prospect is in need of a service and has 40 providers to choose from, which one will be chosen?

answer.  In 98% cases it is the first he/she is able to reach.

Yup! That’s right. Welcome to the 21st century, post-Covid era. People simply do not have patience for chat bots, phone queues or contact us forms. They simply do not.

If your business can be reached 24/7, you are already ahead of your competition. And we can help you outsource your customer service effectively and affordably and with instant lead and chat forwarding via text, email, Slack or Microsoft Teams message or by a feed directly into your customer management system.

Appointment Scheduling

Whether you use Google Calendar, Calendly or an internal system to manage appointments, our friendly customer service agents will schedule appointments for your prospects or customers per your instructions while still in a live conversation, so all you need to do is show up!

We will send notification of a new lead or appointment to your mobile device, email inbox, Slack or Microsoft teams channel immediately so your team can follow up right away!

"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."

– Satisfied HelpSquad Client

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"
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