TAKE YOUR OWN CHATS AND LET US HANDLE THE ONES YOU CAN'T

Never miss a chat ever again. HelpSquad overflow feature will allow your team to take chats when available and for us to pickup the others.

If your team is unavailable or if an active inquiry queue receives a large number of chats and the customers are waiting for more than the predefined waiting time, the overflow feature will trigger.

Let's face it, there is no one who knows your product or service better than you. That is why we created overflow. To let your team respond to inquiries to their capacity and for your outsourced team at HelpSquad to back you up so no opportunities are missed.

Leads are hard to come by, they are expensive and yet only 1% of your leads become customers. Let us help your team nurture every single one of them.

When a company decides to incorporate web chat on their website in most if not all cases they decide to do it themselves. So they allocate and train internal resources to field web chat inquiries on the company’s website.

 

They then come to a harsh reality that buying a license to a chat software is only 1% of the costs needed to offer high quality, always available live chat support. Agents forgetting to log on or log off leaving chat offline or online with no agents available. Chats are missed and mishandled, customers lost.  Good agents leave and with them priceless knowledge. Eventually, chat is dropped altogether as an option for customers to get support and the most expensive form of customer service, phone, is king again.

 

Outsourcing chat to a company like HelpSquad is scary. It is very hard for HelpSquad shared agents to be able to respond to questions the way your internal team would. You trust internal team to handle customers the best way possible as you should. So let them! Use HelpSquad overflow feature and let your agents field customer interactions when they could and let your HelpSquad team serve as a safety mechanism so your chat is always available and no customers are left behind.

 

Combine overflow with HelpSquad dedicated or fractional agent offering for flawless customer experience.

 

 

Costs

Our call center grade chat software license is only $25/m per agent.

Then choose one of our shared agent plans for overflow or hire our dedicated or fractional agents at up to 90% less than hiring an internal full-time agent.

"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."

– Satisfied HelpSquad Client

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

10 Ways To Develop Better Critical Thinking Habits

What is one way you are developing better critical thinking habits? To help you develop better critical thinking habits, we asked business leaders and coaches this question for their best insights. From having brainstorming sessions to learning to ask the right questions, there are several ways to develop habits that may improve your critical thinking … Continued

read more

12 Productivity Hacks to Get More Done in a Work Day

What is your favorite productivity hack to get more done in a work day?   To help you get more work done in a day, we asked managers and CEOs this question for their best recommendations. From doing less in the morning to breaking the day into small blocks, there are several practical ways to boost … Continued

read more

3 Big Mistakes Businesses Make When it Comes to Employee Advocacy

Attracting and engaging new customers is a challenge for many organizations. But employee advocacy is one of the most powerful and sustainable methods to reach new potential customers  that may be impressed with your products and services.  With employee advocacy gaining momentum, you want to make sure that your business is utilizing its full potential. … Continued

read more