CONTACT CENTER ANALYTICS POWERED BY INTELLIGENCE

Quickly derive conversations that matter most to your business.

From automatic real-time chat transcript forwarding, daily/weekly or monthly interaction statistics delivered to your email to sophisticated enterprise level contact center analytics. We got you covered!

General statistics, conversion data, CSAT scores, Hourly and daily volumes, sentiments, SLAs and any other call center metrics are available with any of our packages.

Without knowledge action is useless and knowledge without action is futile.

Abu Bakr

We help you make decisions by acting on the knowledge we so meticulously create and nurture for you.

Whatever the question, you have the answer, in real time!

What is my busiest day or hour? What is my most popular product or service? What are the most frequent questions? What is trending? What is my product or service missing? What do my customers want most? Who initiates interactions, and how often? Now you know.

Access every interaction summary, including agent notes and customer metadata.

Answers delivered to you via email in an easy to read report, via webhooks to be integrated into other Business Intelligence systems as well as available on demand in our analytics tools.

HelpSquad live answering service goal is to supply value, so you know what that value is and so you can easily compute it.

Here are some of the reports available

Executive Reports
Main Overview
Visits & Page views, New vs. Returning Visitors, Chat Sessions, Visits by Source.
Marketing Overview
Top 5 Referrers, Top 5 Keywords, Top 3 Campaign Sources
Content Overview
Top 5 Entrances, Top 5 Exits, Top 5 ContentMarketing Reports
Referrers
Top Referrers
Referrer URLs
Top Referrer URLs
Search Engines
Top Referring Search Engines
Search Terms
Top Search Engine Keywords
Landing Pages
Top Web Visitor Entry Points

 

Website Visitors
Daily Visitors
Visitors Daily, Percent New Visitors Daily
Visits vs. Page views
Daily Visitors & Pageviews, Average Views per Visit
New vs. Returning Visitors
Visitors by Country
Visitor Languages
Hourly Visitors
Hourly Visitors, Page Views & Chat Sessions
Top Content
Top Web Site Content per Visits & Pageviews
Top Exit Points
Browser Versions
Platform Versions
Screen Resolutions
Screen Colors

Chat System
Operator Time Clock
Contact List
Daily Live Chat Statistics
Chat Sessions, Total Chat Time, Offline Chat Requests, Offline Chat Requests by Hour
Live Chat Statistics per Agent & Department
Chat Transcripts
Dropped Chat Sessions
Chat Tag Statistics
Chat Launch URLs
Chat Survey Statistics
Chat Survey Statistics by OperatorTicket System
Ticket System detailed statistics
Ticket System performance
New Tickets, Resolved Tickets, Average time to Assignment, Average time to Resolution, etc.
Contact List (collected via ticket submission)
Tickets by Category
Tickets by Priority
Tickets by Assignment
Tickets by tag
Ticket Survey Statistics

 

Knowledge Base System
Search terms
Top knowledge base search queries
Highly Rated content
Poorly Rated content
Most viewed content
Least viewed content

 

Call Log System
Call Volume by day, hour, etc.
Contact List
Call volume report
Calls by tag

"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."

– Satisfied HelpSquad Client

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"
RECENT HELPSQUAD NEWS

Recent Events

BFIT Improves Student Experience (With a Little Help From HelpSquad)

“I wish to be useful even after my death…in forming and advancing other young people who may be serviceable to their country.” – Benjamin Franklin  This is quite an admirable quote from one of our most famous founding fathers. Little did Benjamin Franklin know that two hundred years after his death, these words would not … Continued

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Busy Dental Practice Secures 30+ New Patients A Month With Around The Clock Support

High demand and limited staff.  Small businesses have faced this dilemma across the nation. Dental practices are no exception.  During these fluid and challenging times, many practices have had to struggle to provide their patients with the same customer experience they received prior to the pandemic.  In business for more than 30 years, Maria Rhode, … Continued

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How Being Passionately Customer-Centric Leads To Greatness: Mason Bottle’s Customer Success Story

Nothing is stronger and more true than a parent’s love for a child. As a parent, you strive to make sure your children receive the best medical care, deliberate over which schools they should go to and which foods they should eat.  Wanting the best for your child becomes a passion.  Now, imagine taking that … Continued

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