Fractional CSRs Outsource Customer Support For up to 90% savings

Outsourcing customer support to HelpSquad fractional CSRs and at fraction of the cost of hiring a full time employee.

Personalized chat and voice customer service agents trained to be experts of your business, provide customer support, and generate leads. 

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Why Choose HelpSquad’s Fractional Customer Support Agents?

Trained to perform as your employee.

HelpSquad’s fractional CSRs will answer your customers’ questions, produce quotes, dispatch follow-ups, schedule appointments, manage orders, provide technical support and troubleshooting and any other function your business requires from a customer service representative. They will be trained on your business’s systems and operations and will dedicate at least 1/4 of their workday to your business only. This will allow your staff to focus on more complex tasks, while also ensuring that your customers are receiving personalized, superior support.

 

Fractional CSRs are for businesses that require CSRs to complete more complex tasks than just answering common questions and do not have large volume of customer service requests. If your business has a degree of complexity and enjoys large volume of customer service interactions(more than 20/day) please look into our dedicated CSR offering. 

Professional, Highly Trained CSRs

Our fractional customer service agents are rigorously screened for their  grammar, spelling and typing capabilities, and only those with the highest performance scores become members of our fractional CSRs squad. We also perform voice assessments, which allows our clients to choose agents with a tone and personality that will best representing their brand.

Quality Service At An Affordable Price

The cost of hiring a fractional support agent is up to 90% cheaper than hiring a full-time, salaried employee or a temp and 4 times cheaper than hiring HelpSquad’s dedicated CSR. Each fractional agent works 8 hour shifts, 5 days per week and is assigned to a maximum of 4 companies in different to yours industries. Hire just one fractional agent or an entire team. For 24/7 coverage, HelpSquad can recommend a schedule. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help

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US Based company and management team
Highly trained live chat and voice agents
Trained on your business’s systems, software, and operations
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
Dedicated account manager for your business
24/7 Support at 1-877-775-3667 or via live chat
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