# HelpSquad Health

> Virtual Medical Assistants. Managed by us. Accountable to you.

HelpSquad Health is a healthcare AI-enabled BPO based in PA, serving healthcare practices across the United States with vetted, HIPAA-certified virtual assistants and call-center teams. Content is editorial and operational: playbooks, client stories, and practice-ops guides.

Contact: info@helpsquad.com · 877-775-3667

## Core pages

- [Homepage](https://helpsquad.com/): what HelpSquad Health does and who it serves.
- [Pricing](https://helpsquad.com/pricing/): published hourly rates for back office, patient-facing, and managed teams.
- [Industries](https://helpsquad.com/industries/): industries beyond healthcare we serve.
- [About](https://helpsquad.com/about/): mission, history, and service model.
- [Careers](https://helpsquad.com/careers/): how we hire and pre-qualify the top 3% of applicants.
- [Contact](https://helpsquad.com/contact/): ways to reach the team.

## Healthcare specialties

- [Ophthalmology](https://helpsquad.com/specialties/ophthalmology/): Specialty-trained teams for busy eye care practices.
- [Gastroenterology](https://helpsquad.com/specialties/gastroenterology/): GI-trained teams for procedure scheduling and pre-auth work.
- [Endocrinology](https://helpsquad.com/specialties/endocrinology/): Diabetes management support and specialty endocrine workflows.
- [ABA Therapy](https://helpsquad.com/specialties/aba-therapy/): Authorization management and scheduling for ABA and autism services.

## Top blog categories

- [Customer Service](https://helpsquad.com/blog/category/customer-service/) (269 posts): Foundational customer service practice: ticket workflows, tone, escalation, metrics, and service recovery.
- [Virtual Assistants](https://helpsquad.com/blog/category/virtual-assistants/) (228 posts): Hiring and managing virtual assistants: scopes of work, onboarding, tooling, and the line between VA and full employee.
- [Healthcare](https://helpsquad.com/blog/category/healthcare/) (194 posts): HIPAA-compliant outsourcing for medical practices: patient communication, scheduling, billing, and EHR support.
- [HelpSquad](https://helpsquad.com/blog/category/helpsquad/) (193 posts): News, product updates, and behind-the-scenes posts from the HelpSquad team.
- [Blog](https://helpsquad.com/blog/category/blog/) (148 posts): Blog index
- [Virtual Receptionists](https://helpsquad.com/blog/category/virtual-receptionists/) (123 posts): Always-on remote receptionists handling inbound calls for small businesses, medical offices, and professional services.
- [Business Process Outsourcing](https://helpsquad.com/blog/category/business-process-outsourcing/) (115 posts): Strategy and operations for outsourcing entire business functions: pricing models, vendor selection, SLAs, and transition risk.
- [Customer Service Outsourcing Guide](https://helpsquad.com/blog/category/customer-service-outsourcing-guide/) (102 posts): Practical playbooks for outsourcing customer service, from first RFP through steady-state operations.
- [Small Business](https://helpsquad.com/blog/category/small-business/) (96 posts): Operations, customer support, and growth tactics for small and owner-led businesses.
- [Marketing and media](https://helpsquad.com/blog/category/marketing-and-media/) (69 posts): Content, SEO, and paid-channel coverage for agencies and media companies.

## Recent blog posts (25 of 487)

- [TMS and Spravato Prior Authorization: What Payers Require in 2026](https://helpsquad.com/blog/tms-and-spravato-prior-authorization-what-payers-require-in-2026/): For TMS, most major payers require documentation of three failed antidepressant medication trials , each lasting at least six weeks at therapeutic dose, plus an
- [Medical Record Abstraction: What a Virtual Assistant Can Do](https://helpsquad.com/blog/medical-record-abstraction-what-a-virtual-assistant-can-do/): A trained, non-clinical virtual assistant can safely perform medical record abstraction for the most common administrative use cases: pulling demographics, insu
- [Patient Reactivation: Filling the Schedule From Your Own List](https://helpsquad.com/blog/patient-reactivation-filling-the-schedule-from-your-own-list/): Patient reactivation is the process of identifying patients already in your practice management system who have lapsed in care and using structured outreach to 
- [Medical Virtual Assistant Course: A Free 10-Week Study Plan](https://helpsquad.com/blog/medical-virtual-assistant-course/): There is no official medical virtual assistant course. This is the curriculum employers screen against, sequenced over ten weeks, with the free version of every
- [Dental Billing Process & Guidelines: Cross-Billing & Claims](https://helpsquad.com/blog/dental-billing-process-guidelines-cross-billing-claims/): Dental billing is the process of submitting claims to dental and, when procedures qualify, medical insurance to collect payment for dental services.
- [Medical Virtual Assistant Certification: What Practices Screen For](https://helpsquad.com/blog/medical-virtual-assistant-certification-what-practices-screen-for/): No certification is required to work as a medical virtual assistant, and no official licensing body regulates the role. Employers screen for practical skills: t
- [Medical Answering Service for After Hours Calls: What It Covers and What It Costs](https://helpsquad.com/blog/medical-answering-service-for-after-hours-calls-what-it-covers-and-what-it-costs/): A medical answering service for after-hours calls connects patients to trained agents who follow your documented escalation protocols. Urgent clinical issues go
- [Healthcare Front Desk Outsourcing: Which Tasks Transfer and Which Do Not](https://helpsquad.com/blog/healthcare-front-desk-outsourcing-which-tasks-transfer-and-which-do-not/)
- [Is an Offshore Virtual Assistant HIPAA Compliant?](https://helpsquad.com/blog/is-an-offshore-virtual-assistant-hipaa-compliant/)
- [Chiropractic Virtual Assistants: What They Handle, What Stays In-House](https://helpsquad.com/blog/chiropractic-virtual-assistants-what-they-handle-what-stays-in-house/)
- [Healthcare Outsourcing ROI Calculator: 5-Step Framework](https://helpsquad.com/blog/how-to-calculate-the-true-roi-of-healthcare-outsourcing-a-5-step-framework/): Most practices model outsourcing ROI against salary alone and miscount the real return. This 5-step framework builds a defensible number before you sign a vendo
- [How to Get Physician Partners to Approve Outsourcing](https://helpsquad.com/blog/how-to-get-physician-partners-to-approve-outsourcing/): The short answer: To get physician partners to approve outsourcing, address their three primary objections before they voice them: compliance risk, financial op
- [Virtual Medical Scribe: Role, Benefits, and Workflow](https://helpsquad.com/blog/virtual-medical-scribe-role-benefits-and-workflow/): A virtual medical scribe is a remote professional who documents patient visits into the EHR in real time, freeing the clinician to focus on care. The Oregon Hea
- [Medical Claim Timely Filing Limits: Your AR Backlog Has an Expiration Date](https://helpsquad.com/blog/medical-claim-timely-filing-limits-your-ar-backlog-has-an-expiration-date/): A timely filing limit is a hard deadline set by each payer for when a claim must be submitted after the date of service. Medicare allows exactly one year (365 d
- [Filipino Virtual Assistants: A Medical Practice Hiring Guide](https://helpsquad.com/blog/filipino-virtual-assistants-a-medical-practice-hiring-guide/): The difference between an $8 an hour Filipino medical VA and a $4 one comes down to whether the BAA and the access controls existed before anyone opened a patie
- [How Do You Supervise Someone You Cannot See? HIPAA Oversight for Virtual Assistants Handling Patient Data](https://helpsquad.com/blog/how-do-you-supervise-someone-you-cannot-see-hipaa-oversight-for-virtual-assistants-handling-patient-data/): You supervise a virtual medical assistant through controlled access, infrastructure-level audit trails, and structured quality assurance reviews. The HIPAA comp
- [What Happens to Patient Data When Your Assistant Leaves](https://helpsquad.com/blog/what-happens-to-patient-data-when-your-assistant-leaves/): When a virtual assistant leaves your medical practice, every active login and system credential they held stays open until your practice takes deliberate action
- [Will Your Patients Know Your Assistant Is Offshore?](https://helpsquad.com/blog/will-your-patients-know-your-assistant-is-offshore/): Most patients will not know your virtual assistant is offshore , as long as the assistant speaks clearly, understands US healthcare workflows, and handles inter
- [Patient Balances Are the New Accounts Receivable: Collecting Without Damaging the Relationship](https://helpsquad.com/blog/patient-balances-are-the-new-accounts-receivable-collecting-without-damaging-the-relationship/): Patient balance collection works when it starts at scheduling, not at the billing stage.
- [Provider Credentialing and Payer Enrollment: Why a New Physician Can't Bill for 90 Days](https://helpsquad.com/blog/provider-credentialing-and-payer-enrollment-why-a-new-physician-can-t-bill-for-90-days/): A practice's new physician cannot bill for 90 days or more because commercial payers, Medicare, and Medicaid each run entirely separate credentialing and enroll
- [Who Should I Outsource My Medical Practice Front Desk To? The 9 Criteria a Practice Owner Should Verify Before Signing](https://helpsquad.com/blog/who-should-i-outsource-my-medical-practice-front-desk-to-the-9-criteria-a-practice-owner-should-verify-before-signing/): The Short Answer: Outsource your medical practice front desk to a HIPAA-compliant managed-service provider, not a staffing agency: that holds documented SOC 2 a
- [Healthcare Back-Office Support Services: The 6-Function Workload Audit a Practice Should Run Before Outsourcing Anything](https://helpsquad.com/blog/healthcare-back-office-support-services-the-6-function-workload-audit-a-practice-should-run-before-outsourcing-anything/): The short answer: Healthcare back-office support services is a category of outsourced administrative work: billing, coding, insurance verification, prior author
- [One Virtual Assistant or a Managed Team? How to Tell What Your Practice Needs](https://helpsquad.com/blog/one-virtual-assistant-or-a-managed-team-how-to-tell-what-your-practice-needs/): A solo provider seeing 40 to 60 patients per week typically needs one virtual assistant at approximately 20 hours per week . This covers scheduling, patient cal
- [One Calendar, Four Systems: Scheduling for a Behavioral Health Telehealth Practice](https://helpsquad.com/blog/one-calendar-four-systems-scheduling-for-a-behavioral-health-telehealth-practice/): Behavioral health telehealth practices typically manage patient intake from 3 to 4 separate platforms simultaneously (directory listings like Psychology Today, 
- [What Happens When Your Virtual Medical Assistant Calls Out Sick](https://helpsquad.com/blog/what-happens-when-your-virtual-medical-assistant-calls-out-sick/): When your virtual medical assistant calls out sick, one of two things happens depending on your vendor model. With a single dedicated VA, you have a real servic

## Optional

- [Full content index](https://helpsquad.com/llms-full.txt): every blog post, specialty page, and migrated static page with summary.
- [RSS feed](https://helpsquad.com/feed.xml): machine-readable feed of latest content.
- [XML sitemap](https://helpsquad.com/sitemap.xml): canonical URL list with last-modified dates.