5 Ways to Build Personal Connections with Customers Virtually

By: Sowmya Juttukonda

Every customer is unique and cherishes a company that values his or her choices. How do businesses cater to the unique needs of all customers? The answer is clear. Build a great Customer Experience (CX) strategy that gives your business a direction to delight customers.  Chris Pemberton, CIO of Transgrid says, “Customer experience is a … Continued

By: Natalya Bucuy

Ah, the moment when you, as a small business owner, sign on a new customer!  You go through the onboarding process and get the client set up and settled in. You get excited about the upcoming opportunity. Maybe you share a round of high fives with your team or celebrate with a happy dance in … Continued

By: Natalya Bucuy

What matters most to online shoppers?  According to a recent study by Google, it’s the lowest price and free shipping. This is where giant conglomerates like Wal-Mart and Amazon have everyone beat. So, does that mean smaller companies have little chance of winning customers?  No, it does not. And here is why.  While customers who … Continued