College Admissions 2020: The Challenges of COVID-19 Pandemic

By: Brett Farmiloe

What is one customer service trend happening within higher education? How does this trend translate into a usable customer service tactic?  To help customer service professionals in higher education, we asked business leaders this question for their best advice. From hosting interactive tours to treating students as clients, there are several strategies that may help … Continued

By: Natalya Bucuy

In the mid-1960s a man walked into the Massachusetts Institute of Technology’s admissions office.   “I’m here to study electronic surveillance technology,” he said.  The statement caused some confusion since MIT had no record of the young man ever applying to the school. The fact that he also didn’t have a matriculation certificate complicated the matter.  … Continued

By: Natalya Bucuy

Like many of her friends and classmates in their senior year of high school, Lily Ogletree was excited for 2020. Set to graduate from Central Bucks East High School in June, she spent the winter looking at college options. She applied to various schools, and visited campuses in different parts of the country. She didn’t … Continued