Live Chat Customer Support FAQs and Debunked Live Chat Service Myths

By: Shelby Shaffer

“Thanks for calling. We appreciate our customers, and your call is very important to us. Please stay on the line as all of our customer service representatives and serving others” via GIPHY I don’t know about you, but when I call a business and get a recording similar to this, I certainly do NOT feel … Continued

By: Shelby Shaffer

I remember growing up; my mom always would say, “Shelby, what is the Golden Rule?” I’d giggle and blush (or if called on bad behavior, I’d cross my arms and mumble) “The Golden Rule is to treat others how you want to be treated.” I’m sure you were taught something similar. It’s synonymous with “treat … Continued

By: Shelby Shaffer

It’s 2 am when I wake up and I hear nothing.  via GIPHY Normally, at 2 am, hearing nothing would be ideal.  It’s not a scene out of a horror movie when hearing nothing means there’s a bad man hiding in your house. But it’s the hottest night of the year so far and I … Continued

By: Shelby Shaffer

Image from Cosmopolitan, UK Instagram You may consider yourself lucky if you’re quarantined with your pets. But do your pets feel the same way?! Suddenly, we’re spending all day with them. We’re interrupting their naps, increasing their snack intake, and judging them for sleeping all day – poor things!  But in all seriousness, the mandated … Continued

By: Shelby Shaffer

New things can be scary.  In 1876 when telephones were becoming more and more popular, people were suspicious. It was during a time when few people had firsthand experience with electrical machines.  There were many fears surrounding the telephone. Was it dangerous? Could other people listen in on conversations? Telephone companies had to work hard … Continued