Customer Service 101 for Orthodontists

By: Jacklin Altman

Do you remember your first visit to the orthodontist? You were probably nervous, a bit anxious, and full of questions. Sure, you could ask the doctor when his hands weren’t in your mouth – but what about when you weren’t at the office? Back in the day, it meant a nerve-wracking phone call, but today, … Continued

By: Jacklin Altman

One of the most difficult aspects of running and orthodontics practice is establishing initial patient contact. Where do you find new patients? How do you get in touch with them? How do you convert them and actually get them into your office? Live chat is your secret weapon to lowering the barrier to initial patient … Continued

By: Jacklin Altman

Customer service can make or break an orthodontics practice. The experience that your patients have in your office ultimately determines whether or not they’ll want to come back. First things first, you want your patients to feel welcome in your practice. Make sure you work hand in hand with your staff to create a friendly, … Continued