Why Your Customer Service Sucks

By: Natalya Bucuy

As the common saying goes, “if you want something done right, do it yourself.” Unfortunately, just like with many famous pearls of wisdom sometimes, this advice is as bad as an old oyster.  Of course, in an ideal world, we’d all have the time, energy, motivation, and skills to do everything according to the unique … Continued

By: Matthew Harmer

Dear Customer Service Department of Most Businesses, It’s time for a #realtalk. There are many things to love about your company, but your customer service is not one of them. I would say “it’s not you, it’s me,” but, it’s how you treat me.  Let’s just say that your social skills could use some work. … Continued