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What to Do When the Customer Is Not Right

By: Shelby Shaffer

“Today, you have the opportunity to transcend from a disempowered mindset of existence to an empowered reality of purpose-driven living. Today is a new day that has been handed to you for shaping. You have the tools, now get out there and create a masterpiece.” Steve Maraboli, The Power of One Today, despite the mandated … Continued

By: Natalya Bucuy

It is in crisis that we get to know ourselves more than ever. The COVID-19 pandemic has made the world rethink its habits, and quickly. People are now forced to stay inside, avoid, public places and change their routines.The coronavirus outbreak altered the way people work, play, and, importantly, the way they eat. As it … Continued

By: Natalya Bucuy

“Never let a good crisis go to waste,”  Winston Churchill said those words more than 70 years ago. But there is no time like right now for them to ring so true.  With COVID-19 sweeping the globe. It’s hard to find a business that is not feeling the effects of the pandemic. A business owner … Continued

By: Natalya Bucuy

Spring brings new beginnings. Spring 2020, however, brought some other things with it.  The coronavirus pandemic came unexpectedly and stopped the world in its tracks.   With it came uncertainty, fear, and anxiety to many American business owners. With social distancing measures and closures ordered nationwide, small business survival became a major issue. On a typical … Continued

By: Natalya Bucuy

Jingle Bell Rock Your Small Business Organization Through the Holiday Season It’s beginning to look a lot like Christmas, everywhere you go… Crowds of customers. A forgotten order. Lost delivery slip. Holiday discount confusion. Returned merchandise. Broken boiler. Christmas light fiasco. End-of-year paperwork… And everyone wants everything done, finished, and delivered NOW! The holiday season … Continued

By: Jessica Eyre

If you’re a creative type starting a business, it can be all too easy to want to share all of your thoughts and innovations with the world. You think perhaps it’s the one divine allotment of ingenuity you will ever be granted, so you want to get it all out there before the opportunity is … Continued

By: Jacklin Altman

In the world of customer service, the mantra “the customer is always right” has been deeply ingrained. It is a belief that puts the customer’s needs and desires above all else, even if it means bending over backwards to please them. However, this approach, although well-intentioned, can sometimes be misleading. Understanding the Myth: “The Customer … Continued