Customer Service Word Choices: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.” Of course, it’s no surprise that the tone of voice matters. However, research by conversation analysts suggests that it’s not just how you … Continued
Tag: word choice
In today’s competitive business landscape, relationships play a vital role in driving sales and ensuring long-term success. Businesses that prioritize building strong relationships with their customers and partners are often rewarded with increased revenue, customer loyalty, and positive word-of-mouth referrals. In this article, we will explore various strategies and best practices for leveraging strong relationships … Continued