Choosing the right virtual assistant (VA) provider for your healthcare practice is a critical decision that impacts patient care, operational efficiency, and your bottom line. While MedVA has established itself in the healthcare VA market, many practices are discovering that Helpsquad offers superior value, transparency, and support. This comprehensive comparison will help you understand why … Continued

Imagine waking up on a cold Tuesday with a sore throat and a mild fever. Instead of sitting in traffic or spending hours in a crowded clinic, you open an app, connect with a licensed provider, and get a diagnosis plus a treatment plan, without ever leaving home. This is the everyday convenience telehealth primary … Continued

I have spent the last few years helping business owners build remote teams and I can tell you that you cannot outsource safely without a zero-trust framework. If you want to protect your practice from a data breach while outsourcing, zero-trust is the only way to ensure you aren’t just handing over the keys to … Continued

When I first started working in healthcare and BPOs, patient support services were rarely part of any growth conversation. They were seen as necessary, but not strategic. Something you had to have but not something that could actually move the needle in patient coverage solutions. Most outsourcing decisions back then were simple. Cut costs. Reduce … Continued

Patients often abandon clinical trials because the process is confusing, jargon-heavy, and difficult to navigate. Clinical trial call center services improve patient engagement by simplifying communication, reducing enrollment friction, and providing step-by-step guidance from first inquiry through screening. Optimizing these services can increase trust, improve conversion rates, and support stronger recruitment outcomes. Recruitment is the … Continued

Holiday staffing gaps in healthcare happen because patient demand rises in December while staff availability drops due to PTO, illness, and burnout. Outsourcing helps clinics stay open and responsive by adding flexible coverage for the areas that break first, like phones, scheduling, intake, and follow-ups. For example, a virtual medical assistant can answer calls after … Continued

Let’s be real, running a healthcare practice is exhausting. Between patient care, documentation, insurance headaches, and trying to maintain some semblance of work-life balance, the last thing you need is a virtual assistant service that overpromises and underdelivers. That’s why many practices carefully evaluate healthcare virtual assistant services to ensure they’re choosing a solution that … Continued

If you run a private practice, clinic or health system, you’ve probably wondered which administrative headaches you can hand off to someone else. Outsourcing has become a lifeline for busy providers, especially when operations start to feel overwhelming. But in healthcare, there is a rule you cannot ignore. You can’t give patient information to just … Continued

Do​‍​‌‍​‍‌ you remember the times when you had to carry your health record files in a doctor’s office? These files were filled with lab results, notes, and all kinds of documents. It felt like going through the history of your entire health each time you flipped through that folder. But today, all that information is … Continued

If you’re a healthcare provider thinking about outsourcing admin tasks to a virtual assistant, there’s something you absolutely cannot overlook. It’s called a HIPAA Business Associate Agreement. If that term sounds like legal mumbo jumbo, don’t worry. I’m going to break it down so it actually makes sense and show you why it’s non-negotiable if … Continued