- Ensure every office under your DSO has consistent communication and streamlined inquiry handling.
- Reduce the burden on local office staff with virtual receptionists managing incoming calls, appointment coordination, and administrative requests.
How HelpSquad Medical Virtual Assistants Help DSOs Operate Efficiently at Half the Cost of a Full-Time Employee

Centralized Call & Inquiry Management

Appointment & Scheduling Coordination
- Standardize scheduling processes across all offices to improve efficiency and reduce double-bookings.
- Our team ensures consistent appointment workflows, freeing up in-office staff for higher-value tasks.

Insurance Support
- Reduce administrative workloads with insurance eligibility checks, prior authorization support, and coordination with payers to streamline verification processes.
- Ensure accurate and timely insurance processing across all locations to support operational efficiency and reduce delays in patient care.

HIPAA-Compliant Data Handling & Secure Communication
- Maintain compliance with HIPAA regulations through secure call handling, data entry, and record management.
- Reduce legal and compliance risks while ensuring standardized administrative workflows for all locations.

Multi-Location Administrative Support
- HelpSquad provides scalable support for DSOs, ensuring consistent service across multiple practices while reducing the need for in-house administrative teams.
- Whether your DSO manages five offices or fifty, we help streamline workflows and maintain operational efficiency.
Expanded Services to Enhance Your DSO’s Growth

Marketing & Reputation Management
In a competitive industry, a strong online presence is crucial for attracting new patients. HelpSquad provides:
- Google Review Management – Respond to patient reviews professionally to enhance reputation.
- Local SEO Optimization – Boost search rankings for each practice location.
- Social Media Engagement – Maintain a consistent brand presence across platforms.

Patient Reactivation & Retention Support
Keeping patients engaged is essential for long-term growth. Our team helps with:
- Follow-Up Scheduling – Ensure patients return for routine cleanings and treatments.
- Proactive Outreach – Automated reminders and engagement to fill appointment gaps.

AI & Automation for Smarter Operations
HelpSquad AI streamlines administrative processes and patient interactions with:
AI Chatbots & Virtual Assistants – Answer FAQs, assist with appointment requests, and handle inquiries instantly.
- Automated Patient Communication – Reduce no-shows with SMS and email reminders.
- EHR & PMS Integration – Seamlessly connect with existing practice management systems.

Emergency & After-Hours Support
Ensure no patient inquiry goes unanswered, even outside office hours.
- 24/7 Virtual Receptionists – Handle urgent inquiries and general requests round the clock.
- Emergency Call Routing – Direct urgent cases to the right office or specialist.
Ready to Optimize Your DSO’s Operations?
Let’s discuss how our outsourcing solutions can help your dental service organization cut costs, increase efficiency, and maintain compliance—all without adding to your internal workload.
Contact us today to get started!
Stay Updated on Healthcare Outsourcing Trends
Read our latest insights!

Customer Service
What Is Virtual Primary Care? Understanding Its Benefits and Impact
Healthcare has changed a lot in recent years. Technological advances and shifting patient needs have driven this transformation. One key development stands out. Virtual primary care has risen as a major part. This model uses digital tools for remote services. It aims to make care accessible, efficient, and tailored to individuals. What is Virtual Primary … Continued

Customer Service Outsourcing Guide
A Practical Guide to Global Talent Acquisition in Healthcare
Most healthcare providers would say the same thing: finding good people feels harder than ever. You hire someone and train them,. Before long, they’re overwhelmed or moving on. Meanwhile, patient calls keep coming in, billing gets delayed, and your team ends up doing double duty. Which is why many are now exploring global talent acquisition … Continued

Financial Service
Revenue Cycle Management Outsourcing vs In House: Which Is Best for Your Practice?
In today’s fast-changing healthcare world, managing a practice’s finances is key. A core part of this is Revenue Cycle Management (RCM) — handling claims, payments, and income from patient care. Choosing Revenue Cycle Management Outsourcing vs In House can shape a practice’s speed, profit, and patient trust. This guide shares the strengths and downsides of … Continued