Virtual Assistants to take on any task

Stop being your own assistant. Delegate the small stuff so you can focus on the big stuff.

Add professional, highly-trained, scalable talent to your team faster than you thought possible.

Results driven virtual assistants

Always On, Always Trustworthy. Your Virtual Assistant Solution!

Top Virtual Assistant companyTop BPO CompanyTop Call Center=
Hire Virtual Assistants To Take Care of Your Everyday Tasks

Time-Saving, Stress-Reducing, Affordable

Your All-in-One Virtual Assistant Solution

Your All-in-One Virtual Assistant Solution

HelpSquad live Virtual Assistants (VAs) can handle any task and send your team’s productivity to the next level. Dedicated Virtual Assistants can answer emails, manage chats, and answer phone calls. They can also work in your CRM, schedule meetings, handle customer service, and so much more. Hire a VA for bookkeeping, data entry, research, or any job at your small to midsize business.

 

Make a list of business tasks that you no longer want to do yourself, and HelpSquad VAs can take over. Full- and part-time virtual assistants are available, including digital-only and voice options. HelpSquad will ensure you have the perfect candidate to fill any role. Your team can choose to manage your VA’s training and daily performance or, if you don’t have the time, leave it to HelpSquad’s supervisors, who have years of experience in onboarding and skill-building for customer support agents.

 

No need to waste time searching or running lengthy hiring campaigns, we’ve already done the hard part for you. Our team includes a pool of multilingual, thoroughly vetted virtual assistants who are ready to jump in and support your business from day one.

Choose us

HelpSquad Live Virtual Assistants

Help You Can Afford

Help You Can Afford

Whether you need full-time or part-time virtual assistants, HelpSquad will save you money and time. Avoid the overhead costs that come with adding a new in-house employee. Eliminate the need for additional office space, training and onboarding, or buying new equipment and supplies. When you hire a VA, HelpSquad will ensure all required equipment is provided, and data security is a standing priority, ensuring that your information is always protected.

 

At HelpSquad, we offer flexible pricing for both dedicated and part-time virtual assistant services. So whether you’re running a growing startup or managing a large team, we’ve got options that fit your budget. First time outsourcing? No problem. We’ll work with you to create a plan that makes sense for your business while delivering reliable support, and great results.

24x7 Coverage and Flexible Hours

If you need a full-time or part-time virtual personal assistants available around the clock, you’ve come to the right place. Hire a VA for regular business hours or to cover after-hours and weekend service. They can also cover overflow volume. We’ll be there whenever your customers need assistance, even when your team is taking a well-deserved break. With HelpSquad’s reliable VAs, you can trust that customer inquiries and support requests are managed promptly and professionally.

 

In addition to live virtual assistants, HelpSquad offers a shared managed chat service to staff your website’s live chat 24/7. These skilled agents will boost productivity and increase sales, ensuring your business is supported and active even while you sleep.

Build a Team You Can Trust

Build a Team You Can Trust

Hiring VAs from sites like Upwork or Fiverr can be a gamble. Language barriers, time zone challenges, or unreliable communication could be a challenge. This can create headaches for both your team and your customers. With HelpSquad, you get a different experience. Every client is paired with a U.S.-based account manager to ensure clear communication and strong data security. And unlike freelancers, our virtual assistants are coached and supported by our in-house team, so you get dependable, professional service you can count on without the extra hassle.

Scalable Support for Any Business

Scalable Support for Any Business

Virtual assistants make it easy to grow your team without the pressure of hiring all at once. Start with one virtual assistant to take on a specific task. You can gradually add more support where it’s needed as your business expands. This kind of flexibility is ideal especially for small businesses. When you’re ready to scale, just let your dedicated account manager know. We’ll help you expand your team smoothly and on your terms. HelpSquad’s VAs provide a cost-effective, scalable solution designed to grow alongside your business needs.

HelpSquad is here to help

Get started today!

US Based company and management team
Serving legal, home, business, financial industries for 15+ years
Trained on your business’s systems, software, and processes
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Research, Troubleshooting and Technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
Kofile

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics

Spark Orthodontics

"Good communication between company and customer!"
NJ Hair Center

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
H.E.R accessories

H.E.R. Accessories

"Having a real person in the live chat is what we were looking for, because having a robot can be frustrating when the consumer knows it's a robot & it needed to be priced to our needs. Help squad has been able to provide us with good business model and support during the past 3 years which has helped us to improve our relationship with our end users and  today we see them as part of our team."
VELLO

VELLO

"Within the first 3 months, we expanded our hours of active guest communication by about 25% and achieved record guest communication quality control scores. On cost, we delivered approximately 33% labor cost savings."
Live Virtual Assistants FAQ

What is HelpSquad?

HelpSquad is a business process outsourcing (BPO) company that provides 24/7 live chat support, call center services, and virtual assistant solutions for businesses in healthcare, real estate, eCommerce, and more.

What is the difference between a managed virtual assistant and a freelancer?

A managed virtual assistant from HelpSquad includes professional oversight, recruiting, and continuous training handled by our internal team. Unlike freelancers, who work independently and require your direct management, our managed VAs are supported by Team Leads who ensure work quality and reliability, providing a more scalable and hands-off solution for your business.

What tasks can a virtual assistant handle?

HelpSquad virtual assistants handle a wide range of administrative, technical, and customer-facing tasks. Common responsibilities include managing emails, scheduling appointments, performing data entry, and updating CRM records. Our VAs also assist with specialized work such as bookkeeping, lead research, and social media moderation to help your business stay organized and productive.

How much do your virtual assistants cost?

Starting at $8/hour, HelpSquad offers flexible, full- and part-time packages. Our services cut costs by eliminating in-house overhead, saving you on office space and equipment.

How do I find the right virtual assistant for my needs?

HelpSquad makes matching easy with multilingual, pre-vetted assistants tailored to your needs. You can manage training or let our supervisors handle it for seamless onboarding.

Where are HelpSquad’s virtual assistants located?

Our virtual assistants are based globally to provide 24/7 coverage across all time zones. While the assistants work remotely, every client is paired with a U.S.-based account manager who oversees quality control and communication. This structure ensures you receive high-quality, professional support while benefiting from the cost-effectiveness of a global talent pool.

What kind of training do your virtual assistants receive?

Every HelpSquad virtual assistant undergoes rigorous training specifically tailored to the roles they are assigned. We ensure they are fully proficient in your specific systems, software, and brand guidelines before they begin work. Continuous coaching and performance monitoring by our in-house Team Leads ensure that service quality remains high as your business grows.

Can I scale my virtual assistant team as my business grows?

Yes, our services are fully scalable. You can start with one virtual assistant and add more as your business needs grow.

Is hiring a virtual assistant secure and HIPAA compliant?

Data security is a top priority in our virtual assistant operations. HelpSquad is fully HIPAA and PCI compliant, utilizing enterprise-grade encryption and strict access protocols to protect your sensitive business information. Unlike individual freelancers, our managed VAs work within a secure, supervised environment to ensure your data remains protected at all times.

Do you offer 24/7 support?

Yes! We provide full 24/7 coverage, including evenings, weekends, and holidays, ensuring customer assistance at any time.

How do I communicate with my virtual assistant?

You can communicate with your virtual assistant through whichever channels work best for your team, including email, phone, Slack, or live chat. Your dedicated U.S. account manager also serves as a direct point of contact to ensure clear communication and to help you adjust your workflows as needed.

Can I hire a virtual assistant for part-time support?

Yes, HelpSquad offers flexible staffing options starting at 500 dollars per month for part-time assistance. We do not require long-term contracts, which allows you to start with one VA for a specific task and scale up your support level as your business requirements expand.

What if I am not satisfied with my virtual assistant?

Your satisfaction matters to us most. If things aren’t working out, we’ll step in. We will provide extra training, coaching, or matching you with a different VA who’s a better fit for your needs.

How quickly can I hire a virtual assistant?

We have trained VAs ready to go, so in many cases, we can get someone started quickly. If your role has specific needs, it might take up to 30 days to find the perfect fit. We will move fast to match your timeline.

What industries do you serve?

HelpSquad serves a broad range of industries, like healthcare, legal, financial services, real estate, and e-commerce. We’ve been doing this for over 15 years, so we know how to adapt our services to meet the specific needs of each field.

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Virtual Assistant KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.

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