fbpx

LIVE CHAT OUTSOURCING

Guaranteed To Pay For Itself and Then Some

Professionally trained live chat agents will answer your customers’ questions, texts, social media, Google Business Messages and Facebook Messenger inquiries 24/7/365.

See how our live chat service works on your website.

Results driven managed live chat company

Award-Winning, Reliable Live Chat Outsourcing Service

Top BPO CompanyTop Call Center=Top Virtual Assistant company
Choose us

Why Choose HelpSquad 24/7 Live Chat Outsourcing Service?

We'll Save You Money

We'll Fatten Up Your Piggy Bank

HelpSquad’s professionally trained live chat agents will save you tons of cash and make it easy for your company to outsource live chat.  We’re up to 50x cheaper than hiring a full-time employee. The average salary of one full-time customer support agent (8 hours a day, 5 days a week) has skyrocketed in recent years. You can have HelpSquad staff your live chat support 24/7/365 for as little as $185/month! That means you could save tens of thousands per year per agent and get full coverage! Plus, HelpSquad’s live chat service will supply the chat software for your website for free. And, that’s not even the best part. You are guaranteed to make your money back, and then some. Try our free, no obligation 14-day trial today.

More Leads = More Sales

Try HelpSquad’s 24/7 live chat outsourcing service free for 14 days and you will never miss a lead again. Our agents will capture leads as soon as visitors arrive on your website and provide them with personalized support based on an in-depth understanding of your business. Our team is available to chat around-the-clock, meaning we will answer questions and convert inquiries into sales even during nights and weekends. If your team misses a chat, we’ll be here to take over.

Free Your Team To Focus On The Important Things

Enhance overall productivity and efficiency.  Outsourcing live chat customer service can free up your team to focus on more important tasks by offloading routine and time-consuming support responsibilities to HelpSquad’s specialized live chat agents. Your in-house team can concentrate on core business activities, such as product development, marketing, or strategic planning. We also offer 24/7 support, allowing your business to provide round-the-clock assistance to customers without overburdening your in-house team.

Service You’ll Find Nowhere Else

Having questions answered by a live person while completing an online purchase or research is one of the most important features a website can offer. Customers need speed and convenience. Outsource live chat to HelpSquad and our agents will deliver both, all while providing a personalized experience.

 

Only HelpSquad uses its own contact center software along with proprietary AI to analyze all chat conversations. This gives our agents the power to compile customer interactions into knowledge base articles to compliment your website’s self-service capabilities. In addition, we refuse to use any third party systems, ensuring our communications are always HIPAA, ADA and PCI compliant.

Choose The Outsourcing Solution That’s Right For You

We recognize that every client has different needs, and we are proud to offer outsourcing  solutions to businesses of any size. 

 

For businesses seeking full-service support outsourcing, dedicated virtual chat assistants (VAs) can become an expert on your business. This solution will massively improve support and allow you to offload customer service responsibilities to virtual assistants that are solely focused on representing your brand.

 

For businesses that simply need supplemental support, 24/7 managed chat plans are an affordable and efficient way to boost sales or lead generation, handle appointment scheduling, and/or manage tier one customer service inquiries. 

What are benefits of outsourcing live chat?

Top reasons to hire outsourced chat support team

1 Lead Generation

2Affordability

3Freedom

4Trust

5Omnichannel

6Satisfaction

1 Lead Generation

With HelpSquad, you will never miss a lead again. Our virtual assistants will capture leads around-the-clock. Our live agents will answer your customers’ questions in real-time in their preferred language. Let us fill in your coverage gaps, and convert inquiries into sales. If you want your team to manage chats during business hours, our virtual assistants can handle nights and weekends! We’ll even pick up chats missed by your team.

2Affordability

HelpSquad live chat outsourcing is up to 50x cheaper than hiring a full-time agent! HelpSquad 24/7 managed live chat service starts at as little as $185/month! Pay per lead packages are also available. Our vision is to bring superior, affordable and tailored 24/7 live chat outsourcing to every business, regardless of size or industry.

3Freedom

Sit back. Relax. We’ll hire and train your virtual assistants for your business. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.

4Trust

We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOUR business is OUR business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained virtual assistants will represent your brand with pride and integrity.

5Omnichannel

Whether your customers prefer to contact you via phone, live chat, text, email, Google Business Messages or Facebook Messenger, we’ve got them covered. All interactions will be managed effortlessly in one seamlessly integrated dashboard.

6Satisfaction

44% of customers say that having questions answered by a live person while completing an online purchase is one of the most important features a website can offer. Consumers want speed and convenience. HelpSquad will deliver both. Our live chat service will serve as an extension of your brand, and work daily to provide your customers with superior support. Our virtual assistants will reduce shopping cart abandonment, increase customer engagement, loyalty and online reviews, all while building a knowledge base of frequently asked questions for your product or service.

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Our live chat agents are trained to answer your customers just like you would. We’re not robots or an overseas call center that pretends to know your business. We are an extension of your support team!

-
HelpSquad is here to help

Get started today with 14 day free trial:

24/7/365 Live Chat Service for your website (Includes Two-Way Texting, Google Business Messeges and Facebook Messenger)
ADA, HIPAA and PCI compliant live chat software included free
24x7 US Based, highly trained Live Chat Agents
Agents go through vigorous training
Instant lead and chat transcript forwarding
Appointment scheduling
FAQ creation and Knowledge maintenance
Integrate with any CRMs, Zapier, and marketing tools
Enterprise level reports
Dedicated account manager
Live in as little as 48 hours
24x7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS

Recent Events

Discover how omnichannel strategies can revolutionize turnkey customer support solutions. 18 Jun
Customer Service

Omnichannel Strategies in Turnkey Customer Support Solutions

18 Jun 2024 By: Maria De Jesus
Outsourced marketing 18 Jun
Business Process Outsourcing

Best Practices for Outsourcing Marketing Tasks

18 Jun 2024 By: Mary Dellosa
Ecommerce outsourcing 14 Jun
Business Process Outsourcing

Best Practices for Outsourcing Tasks for Your Ecommerce Business

14 Jun 2024 By: Mary Dellosa