24/7 live chat agents that pay for themselves and then some.
Professionally trained agents answer your customers' questions, texts, Google Business Messages, and Facebook Messenger inquiries 24/7/365 - with ADA, HIPAA, and PCI-compliant chat software included. No missed leads, no dead-end chatbots, no overtime for your internal team.
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Up to 50x cheaper than a full-time in-house agent.
The loaded cost of a full-time chat agent (salary, benefits, software, overhead) has skyrocketed. HelpSquad staffs your chat 24/7/365 for a fraction of that - and the proprietary chat software is included.
You are guaranteed to make your money back, and then some. Ask about our 14-day free trial to see it in practice.
Never miss a visitor. Even at 2am.
Our agents engage your website visitors the moment they arrive - with a real understanding of your brand, tone, and product. Nights and weekends too. Missed a chat? We step in so no opportunity slips through.
Our own software. Our own AI. Your compliance.
Only HelpSquad runs its own contact-center software alongside proprietary AI that analyses every chat conversation. Agents compile interactions into knowledge base articles that complement your site's self-service - and we never introduce third-party tooling that could break your HIPAA, ADA, or PCI posture.
Six reasons it pays off fast.
Lead generation
Capture leads around the clock. Live agents answer questions in real time, fill coverage gaps, and convert inquiries into sales. We pick up chats your team misses.
Affordability
Up to 50x cheaper than hiring a full-time chat agent. Managed 24/7 coverage for a fraction of the loaded cost of an in-house hire, with flat monthly pricing.
Freedom
Sit back. We'll hire and train the virtual assistants, document your scripts, and run coverage around the clock. You stay focused on the business.
Trust
Your business is our business. Every agent represents your brand with the professionalism and pride of a dedicated in-house teammate.
Omnichannel
Phone, live chat, SMS, email, Google Business Messages, and Facebook Messenger - all handled in one integrated dashboard with a single playbook.
Satisfaction
44% of customers say having questions answered by a live person while completing an online purchase is a top feature. We reduce cart abandonment and build the FAQ knowledge base along the way.
Already running tools? We work with them.
Agents are trained on the chat, helpdesk, CRM, EHR, and messaging platforms you already use. Custom setup? We train the team on it.
Real chat coverage across medical, e-commerce, and higher ed.
Nine years of on-brand patient chat for a medical brand, +25% CSAT in one month for a European hearing-products seller, and a three-year live chat + LiveHelpNow staff-aug partnership at a 150+ program university.
Nine years of on-brand patient chat.
- On-the-fly protocol updates delivered with no delay
- Zero escalations on company-values alignment
CSAT up 25% in one month. Response 10x faster than KPI.
- 24/7 coverage across email and chat
- AI chatbot and AI-autoresponse implementation underway
A three-year staff-aug partnership at university scale.
- Large-scale Salesforce CRM integration live
- Coverage that scaled up or down with term volume
Live chat, 24/7.
Flat monthly pricing.
Shared chat agents trained on your business, with software, integrations, and weekly reports included. Free to try.
Everything included. No surprise line items.
One managed service, one monthly anchor, and a long list of what lives inside it:
- 24/7/365 live chat service for your website
- Two-way texting, Google Business Messages, Facebook Messenger
- ADA, HIPAA, and PCI-compliant chat software included
- US-managed, highly trained live chat agents
- Rigorous pre-qualification and ongoing coaching
- Instant lead and chat transcript forwarding
- Appointment scheduling and FAQ creation
- Integrates with your CRM, Zapier, and marketing stack
- Enterprise-level reporting and dedicated account manager
- Live in as little as 48 hours
Answers before you ask.
What is HelpSquad?
A managed customer service and virtual assistant provider for healthcare practices, e-commerce, SaaS, real estate, legal, and more. 24/7 live chat, call center, email, and SMS coverage. US-managed from Doylestown, PA.
What is live chat outsourcing?
Hiring a specialist team to manage your website's real-time customer interactions. You get 24/7 coverage and expert support without the overhead of building an in-house chat team. Every visitor inquiry is addressed immediately.
How does managed live chat differ from a chatbot?
Managed live chat uses real human agents who bring empathy, nuance, and problem-solving that a bot cannot replicate. Our proprietary AI assists agents with knowledge retrieval and automates routine responses, but humans stay in the loop for every interaction that matters.
How does the service work?
Trained agents chat with your website visitors in real time - answering questions, handling issues, and capturing leads. We also run SMS, Google Business Messages, and Facebook Messenger through the same playbook.
What industries use live chat outsourcing?
Healthcare, e-commerce, SaaS, finance, insurance, real estate, home services, legal, and education. Agents are trained on your specific vertical so the conversation feels native to your brand.
What services are included?
24/7/365 live chat support, lead generation and qualification, real-time customer Q&A, appointment scheduling, FAQ and knowledge base creation, order processing, and CRM + marketing tool integrations.
Can I choose specific hours of coverage?
Yes. Go full 24/7, or have us cover off-hours, peak times, or overflow only. The schedule shapes to your business, not the other way around.
Can agents manage social and messaging apps?
Yes. Facebook Messenger, Google Business Messages, SMS, WhatsApp, and more - all routed to the same agent playbook for a consistent customer experience.
How does outsourcing live chat save money?
You avoid full-time salaries, benefits, and HR overhead, plus the cost of chat software licensing. Managed live chat is often 20-50x cheaper than a loaded-cost in-house agent.
How does live chat improve lead generation?
Agents engage visitors in real time with questions that move them toward a purchase, booking, or qualified handoff. They keep the conversation going when your team is offline and turn passive browsers into actual leads.
What is HelpSquad's AI + human model?
Our proprietary AI handles routine responses and analyses conversations to keep agents accurate and fast. Humans stay in the loop for every sensitive or complex interaction. You get speed without the chatbot awkwardness.
Will live chat improve customer satisfaction?
Yes. Fast answers from real people consistently outperform chatbot-only flows on CSAT. No long waits, no conversational dead ends.
Does this integrate with my existing stack?
Yes. Our live chat works with your CRM, helpdesk, and marketing tools (including Zapier). We also bring our own chat software if you do not have one yet.
Can agents handle multi-channel communications?
Yes. Live chat, SMS, Facebook Messenger, Google Business Messages, email - all handled with the same agent tone and the same playbook.
Is the chat service HIPAA, ADA, and PCI compliant?
Yes. Our proprietary chat software is ADA, HIPAA, and PCI compliant. No third-party systems are introduced into your patient or customer data flows.
How fast can we launch?
Live in as little as 48 hours depending on scope. Onboarding covers agent training on your tools, scripts, and escalation rules for a clean handoff.
Is there a trial?
Yes. Ask about the 14-day free trial or our Proof-of-Concept phase. A low-risk way to see the service in action before committing long-term.
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Live Chat Outsourcing: 8 Benefits of Live Chat Support for Small Businesses
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Stop losing leads to an offline website.
A 30-minute call. We'll scope the chat volume, map the channels, and tell you honestly if we are a fit.