HelpSquad Health helps home care, home health, and hospice agencies run intake, scheduling, caregiver coordination, and billing without overloading the office. HIPAA-compliant, trained on home care EMRs, and embedded in your workflow - not outsourced at arm's length.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Four pressure points we hear in every home care discovery call. A HelpSquad engagement starts by mapping the work you want off your office staff's plate.
Intake coordination, scheduling, and documentation can swallow a whole shift. Our HIPAA-compliant VAs run the admin loop so your nurses, aides, and coordinators can stay focused on the patients in their homes.
Families want updates. Referrers want confirmations. 24/7 call center and live chat coverage means no inquiry - clinical or logistical - sits in a queue overnight. Google review replies and local SEO keep your reputation intact.
Professional administrative support at a fraction of the cost of a full in-house back office. Managed Virtual Medical Assistants from $10-13/hr patient-facing and $8-10/hr back-office - no benefits, office space, or HR drag.
Wellness check-ins, visit confirmations, follow-up calls, and caregiver coordination. AI-assisted workflows for routine outreach, human VAs for the conversations that matter most.
Home care touches some of the most sensitive PHI in the system - medications, diagnoses, family contacts, visit histories. HIPAA compliance is built into how our team works before they touch a record.
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.
Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.
New-patient forms, eligibility, insurance capture - clean before the visit.
VOBs, eligibility, benefit breakdowns. Done before the appointment.
Documentation, payer follow-up, and approvals on the first try.
Posting, EOBs, AR, appeals, collections - the full revenue cycle.
Root-cause review, appeals, resubmissions. Recovered revenue, faster.
Evenings, weekends, holidays. Your team off-call.
Setup, reminders, tech-issue triage, no-show recovery.
Real-time and async charting. Clinicians out of the EHR after hours.
Six concrete lanes of support. Start with one; we'll expand as the engagement earns its keep.
New-referral workflow from first phone call through start-of-care: insurance verification, authorization, scheduling the initial assessment, and uploading everything into the EMR. Weekend and after-hours intake handled.
Complex schedules, last-minute call-outs, and EVV compliance. VAs manage the visit board, confirm caregivers, and notify families of changes before the gap becomes a complaint.
Phone, chat, SMS, and email coverage for families calling about schedule changes, care plan questions, or billing. Trained in empathetic, elderly-friendly conversation - not just ticket routing.
Chase physician orders, track signatures, and keep charts current inside WellSky, AlayaCare, or MatrixCare. Documentation that holds up in survey.
Insurance verification, prior authorizations, claims submission, EOB posting, denials management. 87% first-appeal success rate on denials and cleaner AR aging within the first quarter.
Google Business Profile management, review responses, and local SEO so referral sources and families find you first. Social media and marketing support available for agencies investing in growth.
The support staff was professional, eager, and genuinely took the time to understand our specific needs. It's rare to find a team that's this dedicated, responsive, and capable.
Six service categories. Mix and match the ones that fit your agency today. Scale into the rest as you grow.
Vetted, HIPAA-trained VAs dedicated to your agency. Trained on home care operations, EVV workflows, and your specific EMR. Philippines for family-facing roles, India for back-office work.
24/7 coverage for family calls, intake, and caregiver support lines. Multi-language support, accent-sensitive communication, HIPAA-compliant workflows, and real-time reporting.
Fully managed back-office and intake operations. Custom solutions for single agencies, multi-branch home care groups, and hospice organizations. Scalable, cost-effective, HIPAA-compliant.
Accurate coding, claims submission, authorization management, and denial appeals. Integrated with your billing systems and clearinghouses. Faster reimbursements, fewer write-offs.
24/7 HIPAA-compliant chat for family inquiries, referral intake, and caregiver applications. Integrated with your scheduling tools, CRM, and EMR.
Local SEO, Google review management, and social media support to build your referral pipeline. Reactivation campaigns for lapsed families and caregiver recruitment outreach.
Home care agencies run on specialised platforms. Our VAs work directly inside your existing systems - no swap, no rebuild, no disruption. Documented onboarding captures your specific intake flow, visit board, and authorization rules so the handoff is seamless.
A Tennessee in-home care practice with a HelpSquad squad of six patient reps + team lead - and a New Jersey dental practice running three dedicated VAs that recovered six figures of aged A/R in 60 days.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
In-home care runs on seamless coordination, clear communication, and efficient administration. HelpSquad Health streamlines intake, caregiver scheduling, and family engagement so your clinical team can focus on exceptional care in the home.
Talk with us and we'll scope a squad for the parts of your office that are stretched thinnest - flexible contract terms, no pre-packaged playbook.
After-hours virtual assistants handle caregiver scheduling, last-minute cancellations, billing, and HIPAA-compliant records so home care healthcare staff can focus on patients.
Home care virtual assistants handle scheduling, billing, and recruitment from remote locations, cutting overhead and freeing local healthcare staff for patient care.
Outsourcing home care answering services gives your agency 24/7 live agents who triage after-hours calls, alert on-call nurses, and ease healthcare staff burnout.
A 30-minute call. We'll listen to the work, scope the role, and tell you honestly if we are a fit.