Business Process Outsourcing ‎

HelpSquad business process outsourcing offers your business a unique customer service solution. We never ask you to change your process. We adjust to work with your established team, processes, and technology.

We guarantee that customer support outsourcing will reduce operational costs, increase efficiency, and expand productivity. At the same time, outsourcing will free-up personnel to focus on value-added tasks.

HelpSquad professionals can take on any role – customer service, call center, back office operations. You can outsource any task or role without any major capital investment.

HelpSquad virtual assistants will streamline workflows in finance, healthcare, IT, insurance, and retail verticals. HIPAA and PCI compliance is a breeze. Data security is standard operating procedure.

We are not just a BPO contact center, we are also a technology company. HelpSquad customer service software will create unique processes for every customer. Impossible does not exist.

Outsourcing customer service to a professional BPO Call Center is key to growth. HelpSquad’s team can create efficient staffing plans, phone trees, and return policies. Additionally, HelpSquad agents understand customer service technology. We’ll recommend the best tools for your growth and helping with implementation. When you let us handle your contact center, you can trust that you’ll never miss a beat.

You won’t get access to such experienced and specialized talent anywhere else. HelpSquad has a team of experienced customer service representatives that can fit your company culture. They work with many top international brands and understand understand customer service KPIs. Commonly outsourced processes include bookkeeping, data entry, research and other core business functions.

US-based account managers are helpful and friendly to assist at any time.

If you offshore your customer service team, you can quickly add headcount. With HelpSquad BPO Call Center, we will:

• Recruit and train support agents
• Plan compensation
• Manage performance
• Handle turnover

Outsourcing customer service is a no-brainer solution for businesses looking to save time and resources. With HelpSquad, you’ll have access to reliable front office, back office, tech support, business operations, and other talent to provide superior customer service. Plus, HelpSquad will set up the necessary infrastructure and technology so you don’t have to worry. With HelpSquad, you can focus on your business operations while ensuring your customers receive the attentive help they need.

Call center outsourcing is a simple and proven solution to cut costs and enhance customer service. You can access talented customer service staff from a wide variety of reliable English-speaking countries, without having to invest in robust equipment, HR or office space. With the right customer service BPO, your business can benefit from reduced costs and improved customer service. It’s a cost-effective way to ensure that your customers get the best service and your business can be primed for success.

Our rates start at $500 per month for a part-time agent and $1862 for a dedicated resource. Contact us today to learn more.

With HelpSquad’s BPO service, you’ll never have to worry about staffing. We can add agents to your team quickly and provide evening, weekend, or 24/7 coverage. You can meet your customer needs wherever they are. If you have customers from overseas or looking for multi–channel or multilingual support, no problem. Our call center agents can cover phone, email, SMS, live chat, and social media support so that you can provide an end–to–end customer service. Our recent survey of 262 businesses confirms that consumers prefer different channels depending on the type of issue. Give them the necessary options to ensure their satisfaction.

In addition to our state-of-the-art, technology driven inbound call center outsourcing, we also provide full-service outbound call center outsourcing solutions to assist in your growth and sales goals. Our team specializes in delivering top-notch BPO call center services that are designed to increase leads and improve customer engagement. Whether your needs require an outsourced contact center partner or an individual call center to help with workloads, our team is ready to help you succeed.

We offer a wide range of call center outsourcing services from telesales and upsells to customer retention. Our experienced professionals will help you with surveys and feedback, appointment setting, seminar and event registrations, and scheduled callbacks to ensure every customer is attended to. Our BPO contact center is designed to provide an effective and efficient way to capture business intelligence, close sales and increase customer satisfaction.