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Unlock Growth Through Call Center Outsourcing - BPO Services With Proven Results

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Results driven customer service BPO company

Award-Winning, Outsourced Call Center Services

BPO Services

Top Brands Outsource with HelpSquad

HelpSquad business process outsourcing offers your business a unique customer service solution. We never ask you to change your process. We adjust to work with your established team, processes, and technology.

 

We guarantee that outsourcing customer support with our contact center will reduce operational costs, increase efficiency, and expand productivity. At the same time, outsourcing will free-up personnel to focus on value-added tasks.

 

HelpSquad customer service fanatics can take on any role – customer service, call center, back office operations. You can outsource any task or role without any major capital investment.

 

HelpSquad contact center agents will streamline workflows in finance, healthcare, IT, insurance, and retail verticals. HIPAA and PCI compliance is a breeze. Data security is standard operating procedure.

 

We are not just a BPO contact center, we are also a technology company. HelpSquad contact center software will create unique processes for every customer. HelpSquad BPO service is packed with experienced professionals making impossible possible.

HelpSquad is here to help

Get started today!

US Based company and management team
Serving legal, home, business, financial and insurance industries for 15+ years
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture with instant delivery
Customer order processing
Research, Troubleshooting and Technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
Customer Service BPO

We spent almost two decades on perfecting customer service

BPO services

Our staff

Outsourcing customer service to a professional BPO Call Center is key to growth. HelpSquad’s team can create efficient staffing plans, phone trees, and return policies. Additionally, HelpSquad agents understand customer service technology. We’ll recommend the best tools for your growth and helping with implementation. When you let us handle your contact center, you can trust that you’ll never miss a beat.

 

You won’t get access to such experienced and specialized talent anywhere else. HelpSquad has a team of experienced customer service representatives that can fit your company culture. They work with many top international brands and understand understand customer service KPIs. Commonly outsourced processes include bookkeeping, data entry, research and other core business functions.

 

US-based account managers are helpful and friendly to assist at any time.

 

 

Affordable-Quality-BPO-Service

Eliminate HR headaches

If you offshore your customer service team, you can quickly add headcount. With HelpSquad BPO Call Center, we will:

 

  • Recruit and train support agents
  • Plan compensation
  • Manage performance
  • Handle turnover

Outsourcing customer service is a no-brainer solution for businesses looking to save time and resources. With HelpSquad, you’ll have access to reliable front office, back office, tech support, business operations, and other talent to provide superior customer service. Plus, HelpSquad will set up the necessary infrastructure and technology so you don’t have to worry. With HelpSquad, you can focus on your business operations while ensuring your customers receive the attentive help they need.

BPO service cost

Cost

Call center outsourcing is a simple and proven solution to cut costs and enhance customer service. You can access talented customer service staff from a wide variety of reliable English-speaking countries, without having to invest in robust equipment, HR or office space. With the right customer service BPO, your business can benefit from reduced costs and improved customer service. It’s a cost-effective way to ensure that your customers get the best service and your business can be primed for success.

 

Our rates start at $500 per month for a part-time agent and $1862 for a dedicated resource. Contact us today to learn more.

Omnichannel BPO service company

Flexibility

With HelpSquad’s BPO service, you’ll never have to worry about staffing. We can add agents to your team quickly and provide evening, weekend, or 24/7 coverage. You can meet your customer needs wherever they are. If you have customers from overseas or looking for multi–channel or multilingual support, no problem. Our call center agents can cover phone, email, SMS, live chat, and social media support so that you can provide an end–to–end customer service. Our recent survey of 262 businesses confirms that consumers prefer different channels depending on the type of issue. Give them the necessary options to ensure their satisfaction.

Outbound call center outsourcing

Outbound call center outsourcing

In addition to our state-of-the-art, technology driven inbound call center outsourcing, we also provide full-service outbound call center outsourcing solutions to assist in your growth and sales goals. Our team specializes in delivering top-notch BPO call center services that are designed to increase leads and improve customer engagement. Whether your needs require an outsourced contact center partner or an individual call center to help with workloads, our team is ready to help you succeed.

 

We offer a wide range of call center outsourcing services from telesales and upsells to customer retention. Our experienced professionals will help you with surveys and feedback, appointment setting, seminar and event registrations, and scheduled callbacks to ensure every customer is attended to. Our BPO contact center is designed to provide an effective and efficient way to capture business intelligence, close sales and increase customer satisfaction.

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Lead Conversion KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.

BPO Service FAQs

What is a BPO service company?

A BPO service company (also known as a business process outsourcing company) provides a wide range of outsourced services such as customer service, back-office processing, and data management. Companies often outsource these services to reduce costs, improve efficiency, and focus on core business activities.
Outsourcing customer service to a BPO (Business Process Outsourcing) company such as HelpSquad can be an incredibly practical and efficient solution for businesses who are looking to increase their customer service operations while remaining cost effective. HelpSquad can provide customer service teams that are professionally trained and located within the USA, nearshore and offshore, with help available that can be tailored to the client’s individual needs. Customers of HelpSquad can benefit from gaining access to a highly trained and experienced team of professionals who are committed to providing the best customer service experience possible.

What are the advantages of outsourcing customer service to a BPO company?

  • Cost Savings: One of the biggest advantages of BPO is cost savings. Businesses that outsource their non-core processes or functions that they may not have the resources or expertise for can reduce their overhead costs significantly.
  • Access to Skilled Resources: BPO provides access to expert resources in fields such as customer service, data entry, IT, legal services, and accounting and finance, among others. This helps businesses take advantage of specialist resources they may not otherwise have access to.
  • Improved Efficiency: BPO companies specialize in making processes and operations more efficient. Outsourcing complex yet critical processes such as customer service, supply chain management, and billing enable businesses to gain insights, innovate, and improve their overall efficiency.
  • Focus on Core Business: By outsourcing certain processes, businesses can free up resources to focus on their core business operations and activities. This helps them redirect the resources towards their key priorities and ensures all processes and activities are running smoothly.
  • Timezone Advantage: There is an additional advantage of collaborating with a BPO partner located in a different time zone. This ensures businesses can run processes and operations round the clock and keep up with their customer and market demand.

What differentiates top BPO Companies vs the others?

Top BPO service companies such as HelpSquad, Concentrix, IBM, Infosys, Cognizant, HCL, Accenture, Genpact, Tata Communication, Wipro, and Capgemini are generally distinguished by their size, reputation, resources, and global reach. They have access to a larger pool of talent and resources, as well as the ability to serve customers in multiple countries and languages. They are also more likely to offer a wider range of services, such as customer management systems, robotics process automation (RPA), and managed BPO services, due to their established networks and partnerships.

What is the difference between nearshore, offshore and onshore BPO call center outsourcing?

Nearshore BPO contact center outsourcing is when a company contracts a provider in a nearby country; typically, countries that share the same language or cultural similarities. This is known to have lower costs, as both the personnel and the technology infrastructure are closer.

Offshore BPO call center outsourcing is when a company contracts a provider in a far country, typically an island or continental country different from where the company is located. This offers large cost savings, as the wages and cost of living in the offshore country are much lower than the country of origin.

Onshore BPO call center outsourcing is when a company contracts a provider in its own country. This provides several benefits, such as a better understanding of the local customer and reduced cultural barriers. It also reduces costs associated with the outsourcing process, such as visa and travel costs. However, it typically costs more than offshore or nearshore BPO call center outsourcing.

Which company would benefit from outsourcing customer service to a BPO company?

Any company that has large customer service demand would benefit from BPO in customer service, such as telecom companies, hospitality companies, retail companies, travel agencies, banks, and so on.

Which KPIs should I uphold a BPO customer service company to?

BPO contact center companies must be able to share the following KPIs with you on a regular bases:

  1. Customer Satisfaction: Track customer satisfaction surveys and customer support tickets to monitor customer happiness and satisfaction.
  2. First Contact Resolution (FCR): Measure the percentage of customer issues resolved on the first contact.
  3. Average Handling Time (AHT): Monitor and measure the average time taken to resolve customer issues.
  4. Call Volume: Track the total number of customer calls received to ensure the customer service team is able to handle the workload.
  5. Quality of Service (QoS): Monitor customer interactions to track service quality and ensure compliance with customer service standards.
  6. Average Speed of Answer (ASA): Measure the average time it takes for a customer service representative to answer each incoming call.
  7. Net Promoter Score (NPS): Measure customer loyalty by tracking customers’ likelihood of recommending the service to another person.
  8. Agent Engagement: Measure employee engagement and job satisfaction, both of which are cornerstones of a successful customer service team.

Who will be the main person of contact for me after hiring a HelpSquad BPO service?

When you hire a HelpSquad BPO service, your main contact person will be a US Based account manager. The account manager acts as the liaison between you, the client, and the our BPO service and is in charge of providing customer service, overseeing the call center operations, and ensuring all deliverables and KPIs are met.

What is a typical price for a HelpSquad customer service BPO services?

The cost of customer service BPO services varies greatly depending on the type and scope of services needed. Generally, costs range from $10 to $15 per hour for basic customer service needs and from $15 to $100 per hour for more complex needs.

Does HelpSquad BPO provide knowledge base management service for their customers?

Yes, HelpSquad BPO company can and will manage knowledge base for our customers. Knowledge base management services provided by HelpSquad include knowledge management, content creation and management, and performance support. The services are designed to help your customers quickly and easily access the information they need, enrich their knowledge base, or explore solutions to problems on their own, AKA self-help.

Does HelpSquad BPO service help with process automation?

Yes, HelpSquad BPO company can help with process automation. We have experienced staff that can analyze a company’s existing processes and document them so they can be automated. We will be able to create clear instructions for each step in the process and configure the software needed to automate it such as AI (GPT) implementation, Chat Bot, Integrations, etc. We will also provide technical support to ensure that the automated processes are running smoothly.

Where are your contact centers located?

We operate contact centers in USA, Kosovo, El Salvador and South Africa. We will be opening a new call center in Belize early in 2024.

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