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High Quality Customer Service and BPO Outsourcing Services

Where Customer Wait-Time Disappears!

Scalable customer support outsourcing solutions to meet your business’s unique needs and assist in providing your customers with superior support.

Results driven customer service BPO company

Award-Winning, Reliable Customer Service Outsourcing Service

Top BPO CompanyTop Call Center=Top Virtual Assistant company
Dependable Customer Service, Always.

BPO Committed to Excellence, Driven by Trust

Outsourcing Call Center Services with HelpSquad BPO

HelpSquad’s business process outsourcing (BPO) offers your business a unique customer service solution. We never ask you to change your process. We adjust to work with your established team, processes, and technology.

We guarantee that outsourcing customer support to our virtual assistants (VAs) will reduce operational costs, and increase efficiency and productivity. It will also free-up your personnel to focus on more value-added tasks.

HelpSquad’s agents are versatile enough to take on a variety of roles including customer service, call center, and back-office operations. They’re also capable of representing specific industries like finance, healthcare, IT, insurance, retail, ecommerce, and more.

We are not just a BPO contact center. We are also a cutting-edge technology company. HelpSquad contact center software is AI-assisted and will ensure the fastest training possible for agents. Let’s make what seems impossible possible…together.

Highly Trained Customer Service Professionals

When you let HelpSquad VAs manage your contact center, you can trust that you’ll never miss a beat. They have experience working with top international brands and have advanced understanding of customer service KPIs. Trained on the latest technology, HelpSquad Customer Experience experts have the knowledge to recommend the best tools for chat, voice, and SMS to stimulate growth and increase efficiency.

Commonly outsourced processes handled by our agents include customer support, bookkeeping, data entry, appointment setting, social media, and research. In addition, HelpSquad’s team can create efficient staffing plans, phone trees, and return policies. You won’t get access to this level of specialized talent anywhere else. HelpSquad’a team of experienced customer service representatives will make it their mission to represent YOUR brand.

A Hassle Free Way To Expand Your Team

If you outsource customer service roles, you can quickly expand your team. HelpSquad’s BPO Call Center Service will:

 

  • Recruit and onboard VAs
  • Provide training & ongoing development
  • Monitor performance and ensure quality assurance (QA)
  • Perform workforce management & scheduling
  • Handle turnover

Outsourcing call center services is a no-brainer solution for businesses of any size with limited time and resources. Gain access to a pool of reliable virtual assistants with a variety of talents from 1 to 500 VAs. Capable of offering support across front office, back-office, tech support, and business operations, the versatility and professionalism of our staff ensures superior customer service for your customers. We’ll also handle the setup of any necessary infrastructure and technology, relieving you of any worries. This way, you can concentrate on your core business operations while ensuring your customers receive the level of support they deserve.

Superior Service. Unbelievably Affordable.

BPO call center outsourcing is a simple, yet proven way to cut costs and increase customer satisfaction. You’ll have access to talented customer service staff with none of the overhead that comes with recruiting, hiring, onboarding, and training. No need for HR staff or additional office space and equipment.

Packages are available with no up-front costs and no long-term contracts. Our pricing is transparent with no hidden costs with rates starting at $500 per month for a part-time agent and $1750 for a full-time resource. Digital vs. voice rates vary based on many factors. Contact us today to learn more.

Staffed How You Want, When You Want

With HelpSquad’s BPO services, your staffing and scheduling worries are over. We can add live agents to your team as quickly as a few days. Not only will we hit the ground running for you, our agents will be there to provide support when you need it most. We offer evening, weekend, or even 24/7 coverage.

The best part is that HelpSquad agents can meet your customers’ needs across any communication channel. They have access to powerful customer service software that allows them to seamlessly manage voice, email, SMS, live chat, and social media support communication channels. If you have customers from overseas or have a need for multilingual support, no problem with our cutting-edge language translation tool. You can bring your own tools and software as well. HelpSquad agents are familiar with Zendesk, Freshworks, Hubspot, Salesforce, and many others.

Outbound Call Center Outsourcing

Our BPO contact center service is designed to provide an effective and efficient way to capture customer data, gather leads, close sales and increase customer satisfaction. Beyond our cutting-edge inbound call center outsourcing, we offer full-service solutions for outbound operations to fuel your growth and sales.

Our team specializes in designing solutions to increase leads and improve customer engagement. We offer a wide range of call center outsourcing services from telesales and upsells to customer retention and satisfaction. Our professionals will assist with surveys, customer feedback, appointment setting, seminar and event registrations, scheduled callbacks and more. Whether you seek a partner for outsourced contact center support or an individual virtual assistant to manage workloads, our team is poised to contribute to your success.

HelpSquad is here to help

Get started today!

US Based company and management team
Serving legal, home, business, financial and insurance industries for 15+ years
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture with instant delivery
Customer order processing
Research, Troubleshooting and Technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
BPO Service FAQs

What is a BPO service company?

A BPO service company (also known as a business process outsourcing company) provides a wide range of outsourced services such as customer service, back-office processing, and data management. Companies often outsource these services to reduce costs, improve efficiency, and focus on core business activities.
Outsourcing customer service to a BPO (Business Process Outsourcing) company such as HelpSquad can be an incredibly practical and efficient solution for businesses who are looking to increase their customer service operations while remaining cost effective. HelpSquad can provide customer service teams that are professionally trained and located within the USA, nearshore and offshore, with help available that can be tailored to the client’s individual needs. Customers of HelpSquad can benefit from gaining access to a highly trained and experienced team of professionals who are committed to providing the best customer service experience possible.

What are the advantages of outsourcing customer service to a BPO company?

  • Cost Savings: One of the biggest advantages of BPO is cost savings. Businesses that outsource their non-core processes or functions that they may not have the resources or expertise for can reduce their overhead costs significantly.
  • Access to Skilled Resources: BPO provides access to expert resources in fields such as customer service, data entry, IT, legal services, and accounting and finance, among others. This helps businesses take advantage of specialist resources they may not otherwise have access to.
  • Improved Efficiency: BPO companies specialize in making processes and operations more efficient. Outsourcing complex yet critical processes such as customer service, supply chain management, and billing enable businesses to gain insights, innovate, and improve their overall efficiency.
  • Focus on Core Business: By outsourcing certain processes, businesses can free up resources to focus on their core business operations and activities. This helps them redirect the resources towards their key priorities and ensures all processes and activities are running smoothly.
  • Timezone Advantage: There is an additional advantage of collaborating with a BPO partner located in a different time zone. This ensures businesses can run processes and operations round the clock and keep up with their customer and market demand.

What differentiates top BPO Companies vs the others?

Top BPO service companies such as HelpSquad, Concentrix, IBM, Infosys, Cognizant, HCL, Accenture, Genpact, Tata Communication, Wipro, and Capgemini are generally distinguished by their size, reputation, resources, and global reach. They have access to a larger pool of talent and resources, as well as the ability to serve customers in multiple countries and languages. They are also more likely to offer a wider range of services, such as customer management systems, robotics process automation (RPA), and managed BPO services, due to their established networks and partnerships.

What is the difference between nearshore, offshore and onshore BPO call center outsourcing?

Nearshore BPO contact center outsourcing is when a company contracts a provider in a nearby country; typically, countries that share the same language or cultural similarities. This is known to have lower costs, as both the personnel and the technology infrastructure are closer.

Offshore BPO call center outsourcing is when a company contracts a provider in a far country, typically an island or continental country different from where the company is located. This offers large cost savings, as the wages and cost of living in the offshore country are much lower than the country of origin.

Onshore BPO call center outsourcing is when a company contracts a provider in its own country. This provides several benefits, such as a better understanding of the local customer and reduced cultural barriers. It also reduces costs associated with the outsourcing process, such as visa and travel costs. However, it typically costs more than offshore or nearshore BPO call center outsourcing.

Which company would benefit from outsourcing customer service to a BPO company?

Any company that has large customer service demand would benefit from BPO in customer service, such as telecom companies, hospitality companies, retail companies, travel agencies, banks, and so on.

Which KPIs should I uphold a BPO customer service company to?

BPO contact center companies must be able to share the following KPIs with you on a regular bases:

  1. Customer Satisfaction: Track customer satisfaction surveys and customer support tickets to monitor customer happiness and satisfaction.
  2. First Contact Resolution (FCR): Measure the percentage of customer issues resolved on the first contact.
  3. Average Handling Time (AHT): Monitor and measure the average time taken to resolve customer issues.
  4. Call Volume: Track the total number of customer calls received to ensure the customer service team is able to handle the workload.
  5. Quality of Service (QoS): Monitor customer interactions to track service quality and ensure compliance with customer service standards.
  6. Average Speed of Answer (ASA): Measure the average time it takes for a customer service representative to answer each incoming call.
  7. Net Promoter Score (NPS): Measure customer loyalty by tracking customers’ likelihood of recommending the service to another person.
  8. Agent Engagement: Measure employee engagement and job satisfaction, both of which are cornerstones of a successful customer service team.

Who will be the main person of contact for me after hiring a HelpSquad BPO service?

When you hire a HelpSquad BPO service, your main contact person will be a US Based account manager. The account manager acts as the liaison between you, the client, and the our BPO service and is in charge of providing customer service, overseeing the call center operations, and ensuring all deliverables and KPIs are met.

What is a typical price for a HelpSquad customer service BPO services?

The cost of customer service BPO services varies greatly depending on the type and scope of services needed. Generally, costs range from $10 to $15 per hour for basic customer service needs and from $15 to $100 per hour for more complex needs.

Does HelpSquad BPO provide knowledge base management service for their customers?

Yes, HelpSquad BPO company can and will manage knowledge base for our customers. Knowledge base management services provided by HelpSquad include knowledge management, content creation and management, and performance support. The services are designed to help your customers quickly and easily access the information they need, enrich their knowledge base, or explore solutions to problems on their own, AKA self-help.

Does HelpSquad BPO service help with process automation?

Yes, HelpSquad BPO company can help with process automation. We have experienced staff that can analyze a company’s existing processes and document them so they can be automated. We will be able to create clear instructions for each step in the process and configure the software needed to automate it such as AI (GPT) implementation, Chat Bot, Integrations, etc. We will also provide technical support to ensure that the automated processes are running smoothly.

Where are your contact centers located?

We operate contact centers in USA, Kosovo, El Salvador and South Africa. We will be opening a new call center in Belize early in 2024.

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Lead Conversion KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.

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