Business Process Outsourcing ‎

Unlock Growth Through Call Center Outsourcing - BPO Services With Proven Results

Results driven customer service BPO

Award-Winning, Outsourced Call Center Services

Top Brands Outsource with HelpSquad

HelpSquad business process outsourcing offers your business a unique customer service solution. We never ask you to change your process. We adjust to work with your established team, processes, and technology.


We guarantee that customer support outsourcing will reduce operational costs, increase efficiency, and expand productivity. At the same time, outsourcing will free-up personnel to focus on value-added tasks.


HelpSquad professionals can take on any role – customer service, call center, back office operations. You can outsource any task or role without any major capital investment.


HelpSquad virtual assistants will streamline workflows in finance, healthcare, IT, insurance, and retail verticals. HIPAA and PCI compliance is a breeze. Data security is standard operating procedure.


We are not just a BPO contact center, we are also a technology company. HelpSquad customer service software will create unique processes for every customer. Impossible does not exist.

HelpSquad is here to help

Get started today!

US Based company and management team
Serving legal, home, business, financial and insurance industries for 15+ years
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture with instant delivery
Customer order processing
Research, Troubleshooting and Technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
Customer Service BPO

We spent almost two decades on perfecting customer service

Our staff

Outsourcing customer service to a professional BPO Call Center is key to growth. HelpSquad’s team can create efficient staffing plans, phone trees, and return policies. Additionally, HelpSquad agents understand customer service technology. We’ll recommend the best tools for your growth and helping with implementation. When you let us handle your contact center, you can trust that you’ll never miss a beat.


You won’t get access to such experienced and specialized talent anywhere else. HelpSquad has a team of experienced customer service representatives that can fit your company culture. They work with many top international brands and understand understand customer service KPIs. Commonly outsourced processes include bookkeeping, data entry, research and other core business functions.


US-based account managers are helpful and friendly to assist at any time.



Eliminate HR headaches

If you offshore your customer service team, you can quickly add headcount. With HelpSquad BPO Call Center, we will:


  • Recruit and train support agents
  • Plan compensation
  • Manage performance
  • Handle turnover

Outsourcing customer service is a no-brainer solution for businesses looking to save time and resources. With HelpSquad, you’ll have access to reliable front office, back office, tech support, business operations, and other talent to provide superior customer service. Plus, HelpSquad will set up the necessary infrastructure and technology so you don’t have to worry. With HelpSquad, you can focus on your business operations while ensuring your customers receive the attentive help they need.


Call center outsourcing is a simple and proven solution to cut costs and enhance customer service. You can access talented customer service staff from a wide variety of reliable English-speaking countries, without having to invest in robust equipment, HR or office space. With the right customer service BPO, your business can benefit from reduced costs and improved customer service. It’s a cost-effective way to ensure that your customers get the best service and your business can be primed for success.


Our rates start at $500 per month for a part-time agent and $1862 for a dedicated resource. Contact us today to learn more.


With HelpSquad’s BPO service, you’ll never have to worry about staffing. We can add agents to your team quickly and provide evening, weekend, or 24/7 coverage. You can meet your customer needs wherever they are. If you have customers from overseas or looking for multi–channel or multilingual support, no problem. Our call center agents can cover phone, email, SMS, live chat, and social media support so that you can provide an end–to–end customer service. Our recent survey of 262 businesses confirms that consumers prefer different channels depending on the type of issue. Give them the necessary options to ensure their satisfaction.

Outbound call center outsourcing

In addition to our state-of-the-art, technology driven inbound call center outsourcing, we also provide full-service outbound call center outsourcing solutions to assist in your growth and sales goals. Our team specializes in delivering top-notch BPO call center services that are designed to increase leads and improve customer engagement. Whether your needs require an outsourced contact center partner or an individual call center to help with workloads, our team is ready to help you succeed.


We offer a wide range of call center outsourcing services from telesales and upsells to customer retention. Our experienced professionals will help you with surveys and feedback, appointment setting, seminar and event registrations, and scheduled callbacks to ensure every customer is attended to. Our BPO contact center is designed to provide an effective and efficient way to capture business intelligence, close sales and increase customer satisfaction.

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Lead Conversion KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.


Recent Events

Benefits of an After-hours Answering Service

What Is a Good Answering Service An after-hours answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from … Continued

read more

Unlocking potential of an SMS Chatbot with Examples

If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued

read more

40 Canned Response Examples Every Live Chat Agent Must Have Handy in 2023

Providing consistent, fast, and helpful support to each customer can be a challenging goal for a contact center to achieve. A robust library of canned responses is a must have for contact centers to keep favorable customer satisfaction scores. Having an arsenal of ready-to-use, plug-and-send responses to common customer questions will lead to desired customer … Continued

read more