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Exceeding Expectations, Reducing Costs, Boosting Efficiency.

Our Service Offerring

We are a comprehensive call center BPO company providing a wide range of services.

Virtual Assistant Service

Are you looking for an extra hand with your business, but don’t have the budget for an in-house full time assistant? Look no further! We offer part-time and full-time virtual assistants starting at just $8.00/hr. Our virtual assistants can help with customer support, administrative tasks, research, and more, so you can focus on growing your business.

Our virtual assistants handle:

  1. Customer Support
  2. Technical Support
  3. Email/Text Messaging Management
  4. Scheduling/Calendar Management
  5. Bookkeeping
  6. Social Media Management
  7. Research
  8. Quality Assurance
  9. Transcription/Translation Services
  10. Other Personal Assistant Functions

Learn more about HelpSquad virtual assistants.

Virtual Receptionist Service

Our team of virtual receptionists is here to help you manage your business with ease. Get started today and enjoy the convenience of having a professional, dedicated team of receptionists working for you. With our flexible pricing options, you can choose between part-time and full-time virtual receptionists that will make sure that your customers are always taken care of. Let us be your go-to for all your customer support needs! We offer part-time and full-time virtual receptionists starting at just $8.00/hr.

Our virtual receptions can:

  1. Answer incoming calls
  2. Greet callers
  3. Take messages
  4. Transfer calls
  5. Provide complete customer service
  6. Schedule appointments
  7. Provide information about products and services
  8. Collect payments
  9. Create automated welcome messages
  10. Direct callers to the appropriate department or individual
  11. Follow up with customers
  12. Generate reports
  13. Monitor call volumes
  14. Set call forwarding
  15. Create call logs
  16. Offer after-hours support
  17. Send out reminders
  18. Handle overflow calls
  19. Record customer feedback
  20. Upload contact information into a database

Learn more about HelpSquad virtual receptionists

24/7 Managed Live Chat Services

Jump Start

50 Chats/month

25 FAQs

$ 185 / month
Start Free Trial
Business

100 Chats / month

50 FAQs

$ 350 / month
Start Free Trial
Advanced

200 Chats / month

100 FAQs

$ 600 / month
Start Free Trial

Need more chats? Require a custom or dedicated agents solution?

Contact Us!

Included key features in all managed chat plans

Weekly Chat Metric Reports

Each week you will receive a report that contains chat stats for the week prior. This is a great way to compare our chat data with your marketing efforts and to see how our collaboration is improving your business.

Custom Lead Form Integration

HelpSquad can customize a Lead/Support form that contains pertinent fields, obtaining essential info in chat that is then forwarded to your team via email or text. We can also create shortcuts for our agents to use your already existing public CRM form via URL link.

ADA, PCI Certified & HIPPA Compliant

The LiveHelpNow platform our agents utilize is PCI certified and HIPAA & GDPR compliant.

Account Management & Quality Assurance

Once signed up, your coach and account manager will continuously obtain feedback from you as chats are reviewed to maintain a high level of quality and effectiveness.

Real-Time Chat Transcripts

Our communication platform will automatically forward chat transcripts in real time once completed by our team.

Collaborative FAQ Composition

We will collaborate with you to compose friendly chat responses based on your business’s most common Q&A’s. Then, we will continue to perfect and expand upon the established Q&A’s as we progress and learn more about your business and customers.

Facebook Integration

We will provide you with a link to integrate your social media FB page with our chat platform where all your direct messages can be forwarded to our chat team for 24/7 support.

SMS Integration

SMS text messaging is a simple and effective way to engage with your mobile users. We can configure your US landline to obtain SMS text messages which will forward to our team of agents that are managing your chat. It’s extremely user friendly and a great way to stay connected!

Add-on: Chatbot

HelpSquad is experienced in designing and implementing chatbots which can answer easy questions and deflect chats and phone calls. AI bots with Natural Language Processing (NLP) also available.

Add-on: Take your chats with our agents as backup

If your agents want to take chats when they're available, no problem! HelpSquad agents can be available when your team is busy and/or during nights and weekends.

HelpSquad’s virtual assistants are here to provide you with a more advanced support approach. Apart from our shared agents, employing a dedicated agent, or a team of dedicated agents will allow us to provide additional training on your internal processes, databases, ordering protocols as well as given

direct access to customer details to better assist in chat. Your dedicated agent is given these additional resources beyond just the FAQ knowledge base and will manage your account exclusively just as an internal hired employee would but for half the price!

Pay Per Lead

Risk-Free, Pay Per Lead Proactive Chat Solution

No-Lead-Left-Behind

Turn Website Visitors into Leads with Our Pay-Per-Lead Web Chat Service!

Introducing our Risk-Free Web Chat Lead Capture Service. We provide you with a dedicated team of chat agents who work tirelessly to capture qualified leads from your website and Facebook pages. You only pay us when we deliver the results.

As low as $5 per lead!

Learn more about HelpSquad pay per lead live chat service

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