Weekly Chat Metric Reports
Each week you will receive a report that contains chat stats for the week prior. This is a great way to compare our chat data with your marketing efforts and to see how our collaboration is improving your business.
Custom Lead Form Integration
HelpSquad can customize a Lead/Support form that contains pertinent fields, obtaining essential info in chat that is then forwarded to your team via email or text. We can also create shortcuts for our agents to use your already existing public CRM form via URL link.
ADA, PCI Certified & HIPPA Compliant
The LiveHelpNow platform our agents utilize is PCI certified and HIPAA & GDPR compliant.
Account Management & Quality Assurance
Once signed up, your coach and account manager will continuously obtain feedback from you as chats are reviewed to maintain a high level of quality and effectiveness.
Real-Time Chat Transcripts
Our communication platform will automatically forward chat transcripts in real time once completed by our team.
Collaborative FAQ Composition
We will collaborate with you to compose friendly chat responses based on your business’s most common Q&A’s. Then, we will continue to perfect and expand upon the established Q&A’s as we progress and learn more about your business and customers.
Facebook Integration
We will provide you with a link to integrate your social media FB page with our chat platform where all your direct messages can be forwarded to our chat team for 24/7 support.
SMS Integration
SMS text messaging is a simple and effective way to engage with your mobile users. We can configure your US landline to obtain SMS text messages which will forward to our team of agents that are managing your chat. It’s extremely user friendly and a great way to stay connected!
Add-on: Chatbot
HelpSquad is experienced in designing and implementing chatbots which can answer easy questions and deflect chats and phone calls. AI bots with Natural Language Processing (NLP) also available.
Add-on: Take your chats with our agents as backup
If your agents want to take chats when they're available, no problem! HelpSquad agents can be available when your team is busy and/or during nights and weekends.
HelpSquad’s virtual assistants are here to provide you with a more advanced support approach. Apart from our shared agents, employing a dedicated agent, or a team of dedicated agents will allow us to provide additional training on your internal processes, databases, ordering protocols as well as given
direct access to customer details to better assist in chat. Your dedicated agent is given these additional resources beyond just the FAQ knowledge base and will manage your account exclusively just as an internal hired employee would but for half the price!
Introducing our Risk-Free Web Chat Lead Capture Service. We provide you with a dedicated team of chat agents who work tirelessly to capture qualified leads from your website and Facebook pages, and you only pay us when we deliver the results.
As low as $5 per lead!
Learn more about HelpSquad pay per lead live chat service
Are you looking for an extra hand with your business but don’t have the budget for an in-house full time assistant? Look no further! We offer part-time and full-time virtual assistants starting at just $695 per month. Our virtual assistants can help with administrative tasks, research, customer service and more, so you can focus on growing your business. Let us take care of the rest!
Learn more about HelpSquad virtual assistants
Welcome to your virtual receptionist solution! Our team of virtual receptionists is here to help you manage your business with ease. Get started today and enjoy the convenience of having a professional, dedicated team of receptionists working for you. With our flexible pricing options starting at just $695 per month, you can choose between part-time and full-time virtual receptionists that will make sure that your customers are always taken care of. Let us be your go-to for all your customer support needs!
Learn more about HelpSquad virtual receptionists
08 Aug
A successful customer service outsourcing project begins with selecting appropriate strategy based on the organization's needs. Our comprehensive nearshore outsourcing guide is here to help you decide if a nearshore BPO is suitable for your requirements.
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One of the hardest decisions a company can make is to outsource customer service. There could be many reasons why outsourcing would even be on an agenda. Two that stand out are staffing issues (turnover) and training. The outcome of outsourcing customer service could be either a wild success or irreparable damage to company's reputation. This is why selecting an outsourcing partner that fits your needs while upholding your customer service standards is absolutely crucial.
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Customer service outsourcing contracts could be complex. Learn how to negotiate a perfect customer service outsourcing contract in this guide.