Question 1

How much does a virtual medical assistant cost?

Accepted Answer

Between $8 and $13 an hour, depending on the role. Digital and back-office work (billing, claims, AR, data entry, scribe) runs $8 to $10. Patient-facing voice work (front desk, scheduling, intake) runs $10 to $13, and managed teams of three or more are priced custom. That rate is the whole bill: no setup, implementation, recruiting, or replacement fees.

Question 2

What determines where I land in that range?

Accepted Answer

Five things, in rough order of impact: whether the role is patient-facing (voice costs more than digital-only), how many hours a week (part-time runs slightly higher per hour than full-time), how many assistants (rates improve with team size), how broad the scope is (one person covering both front desk and billing costs more), and shift timing (nights, weekends, and after-hours carry a premium).

Question 3

Are there setup or implementation fees?

Accepted Answer

No. $0 upfront, $0 implementation, and $0 replacement. We recruit, screen, assess, and present candidates before you pay anything, with no recruiting fee and no per-candidate fee. You are billed only once your assistant starts working.

Question 4

What's included in the hourly rate?

Accepted Answer

Everything we provide: the assistant’s time (paid, taxed, and employed by us), a signed company-to-company HIPAA BAA, HIPAA-compliant virtual desktop access, individual HIPAA certification for every assistant, recruiting and screening, a dedicated account manager, and free replacement for the life of the relationship. You get a single vendor invoice: no W-2, no 1099, nothing added to your books.

Question 5

What's not included?

Accepted Answer

Three things we would rather name up front. A phone system: if your assistant makes and takes calls, you provide VoIP (Zoom Phone or RingCentral, roughly $20 to $30 a month). EHR licenses and logins: you create the accounts, and any per-seat cost is yours. And training on your practice: in the staffing model you train day to day, and those hours bill as worked hours.

Question 6

Is there a minimum commitment?

Accepted Answer

Two, and they are different things. Hours: 20 per week per assistant, lower than the 40 most agencies require, because we work with solo and small practices. Term: a 3-month initial agreement that then renews automatically in 3-month increments until either side gives notice.

Question 7

How does billing work?

Accepted Answer

You are billed in arrears for hours actually worked, nothing prepaid or estimated. If your assistant works September, you receive one invoice on October 1 for hours worked times your hourly rate. If they were scheduled for 80 hours and worked 78, you are billed for 78.

Question 8

What if the assistant doesn't work out?

Accepted Answer

We replace them at no charge: no replacement fee, no new recruiting fee, and your term does not restart. Tell your account manager early, since you will usually know within the first week or two. The guarantee has no time limit, whether it is six months or two years in.

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