100 Chats / month
200 Chats / month
Need more chats? Require a custom or dedicated agents solution?Contact Us!
Included key features in all plans
Weekly Chat Metric Reports
Each week you will receive a report that contains chat stats for the week prior. This is a great way to compare our chat data with your marketing efforts and to see how our collaboration is improving your business.
Custom Lead Form Integration
HelpSquad can customize a Lead/Support form that contains pertinent fields, obtaining essential info in chat that is then forwarded to your team via email or text. We can also create shortcuts for our agents to use your already existing public CRM form via URL link.
ADA, PCI Certified & HIPPA Compliant
The LiveHelpNow platform our agents utilize is PCI certified and HIPAA & GDPR compliant.
Account Management & Quality Assurance
Once signed up, your coach and account manager will continuously obtain feedback from you as chats are reviewed to maintain a high level of quality and effectiveness.
Real-Time Chat Transcripts
Our communication platform will automatically forward chat transcripts in real time once completed by our team.
Collaborative FAQ Composition
We will collaborate with you to compose friendly chat responses based on your business’s most common Q&A’s. Then, we will continue to perfect and expand upon the established Q&A’s as we progress and learn more about your business and customers.
We will provide you with a link to integrate your social media FB page with our chat platform where all your direct messages can be forwarded to our chat team for 24/7 support.
SMS text messaging is a simple and effective way to engage with your mobile users. We can configure your US landline to obtain SMS text messages which will forward to our team of agents that are managing your chat. It’s extremely user friendly and a great way to stay connected!
HelpSquad is experienced in designing and implementing chatbots which can answer easy questions and deflect chats and phone calls. AI bots with Natural Language Processing (NLP) also available.
Add-on: Take your chats with our agents as backup
If your agents want to take chats when they're available, no problem! HelpSquad agents can be available when your team is busy and/or during nights and weekends.
HelpSquad’s dedicated agents are here to provide you with a more advanced support approach. Apart from our shared agents, employing a dedicated agent, or a team of dedicated agents will allow us to provide additional training on your internal processes, databases, ordering protocols as well as given
direct access to customer details to better assist in chat. Your dedicated agent is given these additional resources beyond just the FAQ knowledge base and will manage your account exclusively just as an internal hired employee would but for half the price!
RECENT HELPSQUAD NEWS
6 Reasons For Outsourcing Customer Service
As the common saying goes, “if you want something done right, do it yourself.” Unfortunately, just like with many famous pearls of wisdom sometimes, this advice is as bad as an old oyster. Of course, in an ideal world, we’d all have the time, energy, motivation, and skills to do everything according to the unique … Continued
5 Tips to Build Solid eCommerce Brand with Live Chat Agents: An Ultimate Guide
If you have an eCommerce store, it’s a given that you need a live chat that’s staffed with live chat agents. Your live chat agents are responsible for your live chat success. Studies show that an experienced live chat agent can handle 4-6 chats in a single time. The agents behind your live chat support … Continued
Why 24/7 Customer Support Important For Your Business
Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued