● Clutch 2026 Top Virtual Assistant Company · Top Medical Billing Company · Managed Virtual Medical Assistants
Pricing

Transparent rates. Nothing to hide.

We publish our pricing because we want the conversation to start with fit, not cost. No hidden fees, flexible contract terms, and zero-cost replacement if a VA isn't the right fit. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.

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Simple Agency OY
Mason Bottle
H.E.R. Accessories
MultiSoft
The Cary Company
Patel Law PLLC
Vello
Kofile Technologies
Slinger
Presentation Multimedia
Sure2Sleep
Padel Creations
Progress Luv2Pak International
Royal Farms
NWCThrive
$8-$13/hour for staffing.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
  • Billing, claims, AR, data entry
  • Admin, research, scribe
  • Experienced on your EHR
  • HIPAA BAA + virtual desktop
  • Dedicated account manager
Get started
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
  • Front desk, scheduling, intake
  • Experienced on your EHR
  • Screened for clear US-patient communication
  • HIPAA BAA + virtual desktop
  • Dedicated account manager
Talk to us
Managed Team
Custom
3+ VAs · team lead + QA + trainer
  • Fully managed (3+ VAs)
  • Specialty: clinical or RN-equivalent
  • Workforce management, QA, training & coaching
  • Monthly analytics reporting
  • Dedicated account manager
Request a quote
24/7 Managed Live Chat

Live chat, 24/7.
Flat monthly pricing.

Shared chat agents trained on your business, with software, integrations, and weekly reports included. Free to try. See how live chat outsourcing works →

Jump Start
$ 185
per month · 50 chats, 25 FAQs
Start free trial
Most popular
Business
$ 350
per month · 100 chats, 50 FAQs
Start free trial
Advanced
$ 600
per month · 200 chats, 100 FAQs
Start free trial

Included in every live chat plan

  • Weekly chat metric reports
  • Custom lead form integration
  • ADA, PCI, HIPAA compliant
  • Account manager + QA
  • Real-time chat transcripts
  • Collaborative FAQ composition
  • Facebook integration
  • SMS integration
  • Add-on: chatbot
  • Add-on: backup agent coverage
Dr. Maria Rhode, DMD
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Meet the managed team

The humans behind every rate card.

Every rate on the page above is backed by a vetted, HIPAA-trained, US-managed team. Here are a few of the people who represent HelpSquad and the practices we serve every day.

Chrizsa, HelpSquad virtual assistant
Chrizsa
Virtual Medical Assistant
Mary, HelpSquad virtual assistant
Mary
Virtual Medical Assistant
Mary Nel, HelpSquad virtual assistant
Mary Nel
Training & Implementation Manager
Jenny, HelpSquad virtual assistant
Jenny
Team Lead
Meet the squad

Virtual Medical Assistants in their own words.

Four short intro videos so you see exactly who is on the other side of the phone - the VMAs who represent healthcare practices like yours every day.

CJ Mendez
Virtual Medical Assistant
Reina Verdida
Virtual Medical Assistant
Jenny Rose
Virtual Medical Assistant
Rose Macion
Virtual Medical Assistant
Frequently asked

Questions we hear on every first call.

Are your assistants real people or AI? +
Real people. Every time. We're AI-enabled - meaning we use AI to help our agents be better at their jobs (faster onboarding, knowledge systems, quality monitoring) - but the humans talking to your patients are exactly that. Humans. Trained for your practice.
Where are your virtual assistants based? +
Primarily the Philippines for patient-facing and front-desk roles, and India for back-office and billing roles. Our US team in Doylestown, Pennsylvania manages recruitment, training, and the account relationship.
How do you pre-qualify candidates? +
We built our own proprietary assessment system that scores every candidate on voice clarity, grammar, spelling, patient support aptitude, and healthcare knowledge. Less than 3% of applicants clear every dimension - those are the only candidates presented to you for interview.
How do you handle HIPAA compliance? +
We sign the Business Associate Agreement at the company level. All assistants are HIPAA-certified, work from a secure virtual desktop with no copy or paste of PHI, and have single-user authenticated logins.
What happens if the assistant doesn't work out? +
We replace them at no cost - no matter how long they've been with you. Because candidates are vetted and you interview them before they start, this is rare.
What EHR systems do you work with? +
All major systems - Athena, Epic, Modernizing Medicine, Tebra, IntakeQ, eClinicalWorks, and more. Access runs through a secure virtual desktop we provide.
What are your pricing and minimums? +
$8 to $13 per hour depending on the role. Back office roles like billing and claims start at $8. Patient-facing roles like scheduling and intake are $10 to $13. No upfront costs. No implementation fees. Standard minimum is 20 hours per week with a 3-month initial agreement.
Verified client reviews

What clients say on Clutch.

Unfiltered, third-party-verified reviews pulled live from our Clutch profile.

Let's talk

Let's talk about what your practice actually needs.

A 30-minute call. No sales pressure. We'll tell you honestly whether we're a fit.

Talk with us → Call us · 877-775-3667
877-775-3667 · info@helpsquad.com · Doylestown, PA