HelpSquad BPO is your ideal strategic partner in reinventing your customer service experience. With over
two decades of experience in the business, we provide comprehensive 24/7 customer service through
various channels including phone, email, SMS two-way texting, and social media platforms such as
Facebook, WhatsApp, Instagram, and Google Business messages.
We are a global organization with well-established contact centers strategically located across the USA,
Philippines, South Africa, and Eastern Europe. Further underlining our competence is our proprietary
contact center software that allows us to offer customized solutions to cater to our customers’ bespoke
But we don’t stop there. We also provide proficient overflow and team augmentation services. This
extraordinary offering means your team can respond to inquiries when convenient and our unrivaled
squad can step in as backup when needed, ensuring the escalation process is smooth and effective.
Our technology game is also strong. We natively integrate with all predominant CRM and E-commerce
platforms. In our pursuit to consistently innovate, we pioneered the use of ChatGPT in customer service
through our groundbreaking feature, Hue – a ChatGPT powered Agent Assist tool. This pioneering
technology has revolutionized agent training and significantly enhanced the accuracy of responses.
In partnering with HelpSquad BPO, you’re aligning with a company that’s not just about tackling customer
service inquiries, but delivering excellent customer experiences that drive business growth. We mix
traditional values with innovative solutions and strategic insights to not just meet, but exceed your
Let us ensure your customer service operations are in the right hands. We’re eager to demonstrate how
these capabilities can be leveraged to help meet your strategic objectives and deliver unparalleled
customer experiences. Because when it comes to customer service solutions, HelpSquad BPO isn’t just an
option – we’re the best choice.