Why Us

Your customers have questions? We've got answers.

Available 24/7/365.

Our highly trained support agents will provide real-time assistance to your customers 24 hours a day, 7 days a week, 365 days a year. You’ll never miss a lead again, and your customers’ inquiries will never go unanswered. Even when your customers contact you outside your normal business hours, they will receive immediate, accurate feedback.

We own our own software.

Because we own our own software, we have the freedom to continually upgrade and customize our helpdesk and communication platforms in response to our customers’ needs. This also ensures our software is always current and on the cutting-edge of evolving technology.

No third-party vendors.

Our interactions with your customers are not only instant, but safe and secure. All of our communications are conducted by in-house staff, and we are the only managed chat service provider that is HIPPA and PCI compliant.

Always innovating and creating. 

We invented the “6 squad structure” (6 agents per squad + coach + account manager) that’s used today by call centers around the world. We also invented call center gamification, to keep our support agents engaged, happy and productive. Our communication platform allows agents to track and compare their individual performance scores with other agents and teams, turning work into a rewarding competition. The point is we love innovating and creating and we plan to do a lot more of it in the future!

We’re affordable.

HelpSquad is up to 50x cheaper than hiring a full-time employee with salary and benefits! No obligation, no contract required! It’s also worth mentioning that, though our prices may be affordable, it’s not at the expense of our customer service. All of our support agents are real, highly-educated, support specialists with diverse skill sets. But, our professionals are also seasoned enough that they have the ability to work for multiple clients at one time, keeping the cost of service down.

We provide full transparency.

We not only give our clients the ability to see historical interactions but they can also view live interactions between our support agents and their customers. Once we start interacting with your customers customers, you will have full access to our platform so you can give live feedback as well as see every chat transcript.

We are a report treasure trove.

Any customer data our agents gather during their interactions with your customers is automatically recorded and logged into our helpdesk system. We can provide you with weekly or monthly free reports on your business’s # of interactions, post chat survey results, SMS chats (chats initiated by mobile users who are texting), # of website visitors & more.