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Why Us

Your customers have questions? We've got answers.

About HelpSquad

HelpSquad BPO is your ideal strategic partner in reinventing your customer service experience. With over
two decades of experience in the business, we provide comprehensive 24/7 customer service through
various channels including phone, email, SMS two-way texting, and social media platforms such as
Facebook, WhatsApp, Instagram, and Google Business messages.
We are a global organization with well-established contact centers strategically located across the USA,
Philippines, South Africa, and Eastern Europe. Further underlining our competence is our proprietary
contact center software that allows us to offer customized solutions to cater to our customers’ bespoke
needs.

But we don’t stop there. We also provide proficient overflow and team augmentation services. This
extraordinary offering means your team can respond to inquiries when convenient and our unrivaled
squad can step in as backup when needed, ensuring the escalation process is smooth and effective.
Our technology game is also strong. We natively integrate with all predominant CRM and E-commerce
platforms. In our pursuit to consistently innovate, we pioneered the use of ChatGPT in customer service
through our groundbreaking feature, Hue – a ChatGPT powered Agent Assist tool. This pioneering
technology has revolutionized agent training and significantly enhanced the accuracy of responses.
In partnering with HelpSquad BPO, you’re aligning with a company that’s not just about tackling customer
service inquiries, but delivering excellent customer experiences that drive business growth. We mix
traditional values with innovative solutions and strategic insights to not just meet, but exceed your
expectations.

Let us ensure your customer service operations are in the right hands. We’re eager to demonstrate how
these capabilities can be leveraged to help meet your strategic objectives and deliver unparalleled
customer experiences. Because when it comes to customer service solutions, HelpSquad BPO isn’t just an
option – we’re the best choice.

Available 24/7/365.

Our highly trained support agents will provide real-time assistance to your customers 24 hours a day, 7 days a week, 365 days a year. You’ll never miss a lead again, and your customers’ inquiries will never go unanswered. Even when your customers contact you outside your normal business hours, they will receive immediate, accurate feedback.

We own our own software.

Because we own our own software, we have the freedom to continually upgrade and customize our helpdesk and communication platforms in response to our customers’ needs. This also ensures our software is always current and on the cutting-edge of evolving technology.

No third-party vendors.

Our interactions with your customers are not only instant, but safe and secure. All of our communications are conducted by in-house staff, and we are the only managed chat service provider that is HIPPA and PCI compliant.

Always innovating and creating. 

We invented the “6 squad structure” (6 agents per squad + coach + account manager) that’s used today by call centers around the world. We also invented call center gamification, to keep our support agents engaged, happy and productive. Our communication platform allows agents to track and compare their individual performance scores with other agents and teams, turning work into a rewarding competition. The point is we love innovating and creating and we plan to do a lot more of it in the future!

We’re affordable.

HelpSquad is up to 50x cheaper than hiring a full-time employee with salary and benefits! No obligation, no contract required! It’s also worth mentioning that, though our prices may be affordable, it’s not at the expense of our customer service. All of our support agents are real, highly-educated, support specialists with diverse skill sets. But, our professionals are also seasoned enough that they have the ability to work for multiple clients at one time, keeping the cost of service down.

We provide full transparency.

We not only give our clients the ability to see historical interactions but they can also view live interactions between our support agents and their customers. Once we start interacting with your customers customers, you will have full access to our platform so you can give live feedback as well as see every chat transcript.

We are a report treasure trove.

Any customer data our agents gather during their interactions with your customers is automatically recorded and logged into our helpdesk system. We can provide you with weekly or monthly free reports on your business’s # of interactions, post chat survey results, SMS chats (chats initiated by mobile users who are texting), # of website visitors & more.