Hiring The Best Live Chat Agents Aug 17, 2017
Are you in the market for new live chat agents?…
HelpSquad will pay for itself and then some, guaranteed!
Step 1
FAQ & Messaging Guide Creation
Our in-house professional copywriters gather FAQs from you and your web site and turn them into messaging guidelines that fit your brand’s tone and business objectives.
Step 2
Review & Approval of Squad Strategy
Your Squad Leader will review & revise the messaging guidelines with you until you feel comfortable with the approach and language we will use with your customers.
Step 3
Full Transparency & Live Feedback
Once we start interacting with customers on your site, you will have full access to our software so you can give live feedback as well as see every chat transcript. We believe in our skills and love feedback from you.
We’re Not Robots
We’re not robots who pretend to find the right answer. We’re real humans, experts at building a personal connection with your visitors and capturing leads.
More Leads = More Sales
We’re up to 50x cheaper than hiring a full-time employee to manage your live chat. And you get access to our entire team of agents and experts!
Cost Effective
Your dedicated account manager will work hand-in-hand to continually optimize your live chat approach for the best results.
Every Plan Includes:
According to Crowd Reviews, HelpSquad is the #1 rated live chat agent software on the market
Your team will consist of a relationship manager, a squad leader and as many live chat agents as you need
Your website is always live and so should your ability to generate leads and provide unparalleled client support
Our agents will learn your business inside and out thanks to our award winning on boarding team
Includes the HelpSquad AutoBump to Support Squad so you never miss a lead again!
Ideal for a business with less than 500 visitors per month. We help you learn more about your target markets, increase sales & support your valued client base!
Includes the HelpSquad AutoBump to Pro Squad so you never miss a lead again!
Ideal for business with 500 - 1,000 visitors per month. We help you earn new business, keep your returning clients happy & increase revenue!
Includes the HelpSquad AutoBump to All Star Squad so you never miss a lead again!
Ideal for business with 1,000 - 2,500 visitors per month. We help your business continue grow to new levels by converting more leads existing client base!
200 engagements not enough… Check out our Enterprise Pricing & Dedicated Agent options below!
Ideal for a business with at least 2,500 visitors per month. We help you continue to be a leader in your industry by providing the highest quality of sales and support!
200 Engagements not enough? Call 877-775-3667 or chat with us for custom quote!
Interested in becoming a Affiliate or Partner?
Need your own dedicated agent(s), we can do that too!
CEO, Woodsman
Michael is our Founder, CEO and fishing buff. His entrepreneurial spirit and surplus of wisdom is what keeps this well oiled machine running. Michael works endlessly on our business goals so that any spare time he has can be spent wandering the woods.
Partner, Train Lover
Michael is our Partner, model train enthusiast and antique ship fanatic. He is the wizard behind the curtain. He provides strong productivity, expansion opportunities and tropical freshwater aquariums.
Operations, Tattoo Enthusiast
Janna is our lively Account Manager and comedy relief. She makes it a point to stay connected to our clients and the vision they have for their business while maintaining the highest record for laughs in the office. When Janna’s not organizing ongoing operations, she’s probably getting another tattoo.
Developer, Woodworker
Eric is our Senior Technical Genius and whiskey connoisseur. When he’s not programming or building system features, he can be found in his garage building homemade woodworking projects. If Nick Offerman and Elon Musk had a child, it would be Eric.
Squad Leader, Movie Buff
Michael is our Squad Leader, lover of competition, and fine tuner of support interactions. He maintains a deep understanding of clients individual needs while sustaining the gold metal as a recreational movie goer. Kitt keeps structure to our team and is the 3rd in our collection of Michaels.
Client Services, Gamer
Garland is our Customer Engagement Ninja and avid gamer. He has an acquired fondness for science fiction novels, comic books and the highest quality of sales and customer support. When Garland isn’t asserting his attention to customers, or under the hood of a compact sports car, he’s having fun with his 2 children.
Customer Expert, Hockey Nut
Chad is our Creative Solutions Artisan. As a lead live chat agent, hockey fan and adult Pokemon trainer, Chad goes above and beyond to guarantee success. He brings a level of ingenuity and adventure to the group, even though he thinks “he’s not a very exciting person”.
This is a great question and I'd imagine you've seen first-hand how quality of service and creating a rapport can factor into a deal closing...often more so than cost. We certainly understand this concern at HelpSquad and truly value the importance of your brand's reputation. Our Squads are highly-screened and trained to ensure you have comfort with their approach, strategy, and style. This is something we take very seriously and was a major factor in why we started this business. We thought other providers fell short in this department and, as a result, companies were missing out on opportunities to take advantage of the benefits of a strategic live chat sales & marketing strategy.
We believe we can help any business grow, but we tend to be the best fit for companies that need a personal touch to help convey the value of their offering. Customers love live chat because it's like a personal concierge for your web site, and it shows them you care. We help clients across all types of industries, since the personal approach to selling and conveying value is something customers expect these days. We'd love to prove to you we're worth it, so why don't you sign up for a free trial and see for yourself? You've got nothing to lose!
YES! And we help you convert leads into sales & meetings that we can put on your calendar for you. One way we do this is by proactively chatting with your site's visitors, using our award-winning software to target visitors "more likely to buy." We also do social media sales outreach and use industry tactics we've developed through the years. Sign up for a free trial and see how we do it.
All of our HelpSquads are comprised of US-Based expert communicators, savvy salespeople, and tech gurus. This combination of skill sets is hard to find, which is why HelpSquad hires 1% of applicants and puts them through a rigorous training program to ensure they have the skills, intellect, and personality to chat with your prospective & existing customers just like you would.
Our prices may be cheap but not at the expense of our customers. All of our squads are real, highly-educated, US-based specialists with diverse skill sets and expertises. Our squads work on multiple businesses at a time, so that's how we keep prices down. We know how important it is to know the people on your Squad, so we always set up an initial video call so you can meet the Squad and they can meet you.
Sometimes we may need more information from you to address a customer. When this happens, our Squads are great at letting your customers know they need to look into a question more thoroughly before getting back to them. We'll ask for their email and follow-up with them after we double-check with you. No customer question left unanswered.
Start converting more leads into sales & meetings today!
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