Outsource Live Chat Support 14 day trial

68% of consumers say they trust and are willing to pay more for products and services from a brand known to offer around the clock live chat support. We guarantee our trained live chat agents will pay for themselves and then some.

Live Chat Agents Worthy Of your brand!

Our chat agents are thoroughly screened and highly-trained to ensure you have comfort with their approach, strategy, and style. We make live chat outsourcing easy and promise to help your company improve focus on core business, increase efficiency and reach, while gaining competitive advantage!

PAge1 PAge1 PAge1 PAge1

See how outsourced live chat support works on your website.

What are benefits of outsourcing live chat?

Top reasons to hire outsourced chat support team


With HelpSquad, you will never miss a lead again. Our chat agents will capture leads around-the-clock. When you sign up for HelpSquad, our team will work to gain an in-depth understanding of your business and then use that information to provide your customers with unmatched support. We can answer your customers’ questions in preferred language and in real-time and convert inquiries into sales. If you want your team to manage chats during business hours, our agents can handle nights and weekends, no problem! We’ll even pick up chats missed by your team. 


HelpSquad call center service is up to 50x cheaper than hiring a full-time receptionist! HelpSquad 24-7 managed live chat service starts at as little as $185/month! Pay per lead packages are also available. Our vision is to bring superior, affordable and tailored 24/7 customer service to every business, regardless of size or industry.


Sit back. Relax. We’ll hire and train chat support agents assigned to your business for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.


We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOURS is OUR business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained agents will represent your brand with pride and integrity. 


Whether your customers prefer to contact you via phone, live chat, text, email, Google Business Messages or Facebook Messenger, we’ve got them covered. 


44% of customers say that having questions answered by a live person while completing an online purchase is one of the most important features a website can offer.  Consumers want speed and convenience. HelpSquad will deliver both, all while providing a personalized experience. Our live chat service will serve as an extension of your brand, and work daily to provide your customers with the best customer service they have come to expect. Our remote team of agents will provide seamless customer service which will reduce shopping cart abandonment, increase customer engagement, loyalty and online reviews,  while building knowledge base of frequently asked questions for your product or service.

“Meet HelpSquad. The live chat team of agents trusted by over 2,000 businesses with their most important asset: Their customers!”


Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly chat support agents are here to answer your customers’ questions. HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!


  • 24/7/365 Outsourced Live Chat Support for your website (Includes Two-Way Texting and Facebook Messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained live chat agents
  • Instant lead and chat transcript forwarding to email or via SMS
  • Appointment scheduling
  • Knowledge base of FAQ creation and maintenance
  • Integrations with CRMs, Zapier, and marketing tools
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Recent Events

Benefits of an After-hours Answering Service

What Is a Good Answering Service An after-hours answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from … Continued

read more

Unlocking potential of an SMS Chatbot with Examples

If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued

read more

40 Canned Response Examples Every Live Chat Agent Must Have Handy in 2023

Providing consistent, fast, and helpful support to each customer can be a challenging goal for a contact center to achieve. A robust library of canned responses is a must have for contact centers to keep favorable customer satisfaction scores. Having an arsenal of ready-to-use, plug-and-send responses to common customer questions will lead to desired customer … Continued

read more

Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.