Live Chat Agents Supporting Your Business 24/7

We guarantee our 24/7 live chat agents will pay for themselves and then some by capturing leads and improving your customers’ experience,

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Superior support for your customers

Our agents are thoroughly screened and highly-trained to ensure you have comfort with their approach, strategy, and style. We work for you!

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Why HelpSquad?

Top reasons our clients love us.

1Affordability

We’re up to 50x cheaper than hiring a full-time employee! Our vision is to bring superior, affordable and tailored 24/7 customer service to every business, regardless of size or industry.

2Freedom

Sit back. Relax. We’ll train your new support agents for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.

3Professional

We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOU are our business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained agents will represent your brand with pride and integrity.

4Convenience

Whether your customers prefer to contact you through live chat, text or Facebook Messenger, we’ve got them covered. We are a one-stop shop for all of their support needs.

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“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly support agents are here to answer your questions. HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

14 May

How to Build Customer Loyalty for Your Small Business

While many small businesses focus their energy and resources on generating new business, focusing on existing customers may be a better place to direct your efforts. A loyal client base is the lifeblood of any business. Loyal customers not only spend more than a new customer, but 65% of your sales will come from existing … Continued

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30 Apr

5 Ways to Optimize Your Customer Experience

One of the main reasons consumers choose one brand over another is trust. Trust helps consumers move through the sales funnel, from initial awareness and sales to advocacy and support.  When businesses fail to instill trust, it’s because they don’t understand what their customers’ needs are. This usually leads to poor customer experiences and lack … Continued

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27 Apr

4 Ways to Provide Prospective Students with a Quality Customer Experience Online

Students are the heart of higher education. They pump energy, purpose and the almighty dollar into the veins of post-secondary institutions.  Without students, colleges and universities would lose their beat. Unfortunately, since the pandemic, enrollments have seen a sharp decline. According to a study by the National Student Clearinghouse Research Center, post-secondary enrollments declined 2.5% … Continued

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Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.