Live Chat Service, Hire Live Chat Agents – HelpSquad - Managed Live Chat Service for Websites

Getting setup is as easy as...

Step 1

FAQ & Messaging Guide Creation

Our in-house professional copywriters gather FAQs from you and your web site and turn them into live chat messaging guidelines that fit your brand’s tone and business objectives.

Step 2

Review & Approval of Squad Strategy

Your Squad Leader will review & revise the live chat messaging guidelines with you until you feel comfortable with the approach and language we will use with your customers.

Step 3

Full Transparency & Live Feedback

Once we start interacting with customers on your site, you will have full access to our live chat software so you can give live feedback as well as see every chat transcript. We believe in our skills and love feedback from you.

See What We Can Do For Your Business

Start 14 Day free trial

Why Outsource Chat to HelpSquad Managed Live Chat Service

We’re Not Robots

We’re not robots who pretend to find the right answer. We’re real humans, experts at building a personal connection with your visitors and capturing leads.

More Leads = More Sales

We’re up to 50x cheaper than hiring a full-time employee to manage your live chat. And you get access to our entire team of live chat agents and experts!

Cost Effective

Your dedicated account manager will work hand-in-hand to continually optimize your live chat service approach for the best results.

24/7 live chat service benefits all industries

Live Chat Agent Sales & Support Plans

Every Plan Includes:


FAQ / Responses


Unlimited Chat History

Advanced Reporting

Website Visitor Tracking

Free Chat Software

Free Setup

Lead Ticket Forwarding

Account Manager

Real-Time Coaching

SMS/Facebook Integration

CRM Custom Forms

Dynamic Prechat






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Meet Our Team

Any More Questions?

  • How can I trust HelpSquad to interact with my customers?

    This is a great question and We'd imagine you've seen first-hand how quality of service and creating a rapport can factor into a deal closing...often more so than cost. We certainly understand this concern at HelpSquad and truly value the importance of your brand's reputation. Our Squads are highly-screened and trained to ensure you have comfort with their approach, strategy, and style. This is something we take very seriously and was a major factor in why we started this business. We thought other providers fell short in this department and, as a result, companies were missing out on opportunities to take advantage of the benefits of a strategic live chat sales & marketing strategy.

  • Is HelpSquad right for my business?

    We believe we can help any business grow, but we tend to be the best fit for companies that need a personal touch to help convey the value of their offering. Customers love live chat because it's like a personal concierge for your web site, and it shows them you care. We help clients across all types of industries, since the personal approach to selling and conveying value is something customers expect these days. We'd love to prove to you we're worth it, so why don't you sign up for a free trial and see for yourself? You've got nothing to lose!

  • Does HelpSquad get me leads?

    YES! And we help you convert leads into sales & meetings that we can put on your calendar for you. One way we do this is by proactively chatting with your site's visitors, using our award-winning software to target visitors "more likely to buy." We also use industry tactics we've developed through the years as well as provide free recommendations on what needs to be done on your website to increase conversions. Sign up for a free trial and see how we do it.

  • What type of people are on my HelpSquad?

    All of our HelpSquads are comprised of US-Based expert communicators, savvy salespeople, and tech gurus. This combination of skill sets is hard to find, which is why HelpSquad hires 1% of applicants and puts them through a rigorous training program to ensure they have the skills, intellect, and personality to chat with your prospective & existing customers just like you would.

  • How is HelpSquad so cheap? Are you overseas or robots?

    Our prices may be cheap but not at the expense of our customers. All of our squads are real, highly-educated, US-based specialists with diverse skill sets and expertises. Our squads work on multiple businesses at a time, so that's how we keep prices down. We know how important it is to know the people on your Squad, so we always set up an initial video call so you can meet the Squad and they can meet you.

  • What if HelpSquad can't answer a customer's question?

    Sometimes we may need more information from you to address a customer. When this happens, our Squads are great at letting your customers know they need to look into a question more thoroughly before getting back to them. We'll ask for their email and follow-up with them after we double-check with you. No customer question left unanswered.

  • What is a "Unique engagement"?

    A unique engagement is a direct chat between a Squad Member and customer in which the chat is active between both parties. If an agent initiates a chat with a visitor and they do not respond, it is not considered a unique engagement. If a visitor comes into chat more than once within 24 hours, this would not be considered “unique”.

  • More FAQs

    Full list of FAQs here

24/7 Live Chat Service - 14 day Free Trial

Start converting more leads into sales & meetings today!

Your visitors are gone in 8 seconds. Your website needs Live Chat 24x7

HelpSquad is here to help

  • Live Chat, Two-Way Texting and Facebook communication platform
  • HIPAA and PCI compliant live chat software included free
  • 24x7 US Based, highly trained Live Chat Agents
  • Agents go through vigorous training
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Any CRM integration
  • Enterprise level reports
  • Dedicated account manager
  • Live in as little as 48 hours
  • 24x7 Support at 1-877-775-3667 or via live chat

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