Live Chat Service Supporting Your Business 24/7

68% of consumers say they are willing to pay more for products and services from a brand known to offer around the clock live support. We guarantee our trained live chat agents will pay for themselves and then some.

Superior support for your customers

Our agents are thoroughly screened and highly-trained to ensure you have comfort with their approach, strategy, and style. We work for you!

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See how our live support works on your website.

Why HelpSquad?

Top reasons our clients love us.

1Affordability

We’re up to 50x cheaper than hiring a full-time employee! Our vision is to bring superior, affordable and tailored 24/7 customer service to every business, regardless of size or industry.

2Freedom

Sit back. Relax. We’ll train your new support agents for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.

3Professional

We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOU are our business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained agents will represent your brand with pride and integrity.

4Convenience

Whether your customers prefer to contact you through live chat, text or Facebook Messenger, we’ve got them covered. We are a one-stop shop for all of their support needs.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly support agents are here to answer your questions. HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

Why You Must Drive the Customer Experience with the Employee Experience

Why does the employee experience matter just as much, if not more than the customer experience? In a recent episode of the Customer Service Secrets Podcast, I joined Gabe Larsen and Vikas Bhambri from Kustomer to discuss why this is true and other incredibly insightful employee experience best practices. You can hear the full episode below to learn more. … Continued

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5 Best Practices for B2B Marketing on Instagram to Promote Your Brand

How do you want to come across to your followers on social media? Fun, wise, trustworthy? With a suitable Instagram strategy, it’s exactly what you can achieve. For a long time, travel bloggers and fashion brands were the most popular Instagram profiles, but things have changed. Now, more and more B2B businesses are discovering how … Continued

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How Social Media And E-Commerce Are Driving Powerful New Consumer Experiences [Statistics]

Social media and e-commerce go hand in hand. Each is dependent on the other because social media plays a pivotal role in determining the success or failure of any e-commerce business. Both also have a major impact on the quality of the online user experience with your brand.  For instance, 88% of online shoppers say … Continued

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Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.