Live Chat Agents Supporting Your Business 24/7

We guarantee our 24/7 live chat agents will pay for themselves and then some by capturing leads and improving your customers’ experience,

Superior support for your customers

Our agents are thoroughly screened and highly-trained to ensure you have comfort with their approach, strategy, and style. We work for you!

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See how our live support works on your website.

Why HelpSquad?

Top reasons our clients love us.

1Affordability

We’re up to 50x cheaper than hiring a full-time employee! Our vision is to bring superior, affordable and tailored 24/7 customer service to every business, regardless of size or industry.

2Freedom

Sit back. Relax. We’ll train your new support agents for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.

3Professional

We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOU are our business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained agents will represent your brand with pride and integrity.

4Convenience

Whether your customers prefer to contact you through live chat, text or Facebook Messenger, we’ve got them covered. We are a one-stop shop for all of their support needs.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly support agents are here to answer your questions. HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

Get Your FAQs Straight: 8 Ways to Convert Questions into Sales

The FAQ page tends to be the most neglected page of a website; It’s usually treated as an afterthought, while the homepage gets the most attention. What many site owners fail to realize is that the FAQ page is of great significance and can convert visitors and increase the SEO ranking of your website.  As … Continued

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Taking Care of Business: HelpSquad Introduces Kanesha Patrick-Robinson

 At HelpSquad we have a passion for 3 things. Taking care of our customers Taking care of business Celebrating This week all three of our passions are realized as we add Kanesha Patrick-Robinson to our growing team. Kanesha joins HelpSquad as the new Business Development Executive, and we know she’s destined to become a huge … Continued

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How to Know if Your Remote Team is Overworked and Unfocused (And How to Help Them)

Whether your team has gone remote due to the pandemic or you’ve always been working with remote employees, everything going on in the world has made burnout all the more probable.  Add to that the fact that remote work can inherently cause work-life disbalance, long hours, and short to no breaks. It can be a … Continued

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Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.