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Customer Service Outsourcing Company

HelpSquad is a 24/7 omnichannel & multilingual customer service outsourcing provider. We aren’t just a BPO, we are trailblazers with our sophisticated Agent Assist AI engineered to enhance key performance indicators like average handling time. We deliver unrivaled customer service fortified by our cutting-edge, AI-driven efficiency.

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Call Center Service Worthy Of your brand!

We are a digital leader specializing in Customer Experience (CX). We strategize and design CX while also focusing on mapping customer intent and their journey. Our global customer support team is carefully selected and thoroughly trained to ensure your comfort and satisfaction with their approach, strategy, and delivery.

 

We make the complex process of outsourcing customer service simpler, while helping your business in focusing on crucial operations, increasing efficiency, and reach.

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See how outsourced live chat support works on your website.

HelpSquad BPO

Core services and differences

1Digital Customer Experience

Connect with your customers wherever they are
We provide comprehensive business process outsourcing to boost brand loyalty; this includes call center and answering services, IT support, live chat, SMS two-way texting, technical assistance, email and social media support services.

 

Elevate customer experience to new heights
We handpick a talented team with the necessary skills to enhance interaction across all customer channels, aimed at strengthening brand allegiance and providing a competitive edge.

2Back-Office Support

VIRTUAL ASSISTANTS

Our virtual assistants take care of your tasks. Concentrate on the important things, and we’ll manage the rest.

 

ORDER PROCESSING

You’ve put in great effort to attract new clients. We assist you in ensuring that your order process runs smoothly, handling all aspects including returns.

 

RESEARCH

Our team manages every facet of web research on your behalf. Our carefully structured quality assurance program ensures you receive the outcomes you’re seeking.

 

DATE ENTRY

We supply data entry professionals including typists, transcribers, coders, and clerks to manage all your data handling requirements.

 

ACCOUNTING SUPPORT

Our team of outsourced accountants possesses knowledge and expertise superior across numerous industries and software applications. We have stringent standards to ensure the precision and promptness of financial information, aiding you to make more informed business decisions.

3AI, LLM, ChatGPT

We’ve utilized AI technology to organize, label, and index your data, allowing our agents to quickly respond to customer questions. This also creates an adaptable knowledge base that can be used by your staff and customers, enhancing the efficiency and responsiveness of your business.

4Start-ups

Our solutions for startups consist of Digital Customer Support, Verification and Management of Content, Artificial Intelligence (AI) Operations, Support for Back-Office tasks, Microtasking, and a Human in the Loop mechanism. By uniting our team with yours, we can broaden your team’s expertise in all aspects of customer interaction. The outcome is an expedited product launch into the market with a strong competitive edge.

5Technology

Besides being a customer service outsourcing provider, we are also heavily invested in technology. We have pioneered our proprietary AI-driven omnichannel contact center software. This enables us to customize our service to accurately meet our customers’ specific wants and needs.

6Our Vision

Our vision at HelpSquad is to continually empower customers and enhance their interaction experience through human task services enabled by API and integration.

We partner with the most successful and rapidly expanding brands globally to consistently provide superior customer experiences.

We believe in a united growth, united community contribution, and scaling together.

 

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“Meet HelpSquad. The live chat team of agents trusted by over 2,000 businesses with their most important asset: Their customers!”

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Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly support agents are here to answer your customers’ questions. HelpSquad’s 24/7/365 omnichannel support solutions are designed for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

 

  • 24/7/365 Outsourced Customer Service (Includes Phone, Email, Chat, Two-Way Texting and Social Media)
  • ADA, HIPAA and PCI compliant contact center software included free
  • 24×7 US Based, highly trained CSRs
  • Instant lead and chat transcript forwarding to email or via SMS
  • Appointment scheduling
  • Knowledge base of FAQ creation and maintenance
  • Integrations with CRMs, Zapier, and marketing tools
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS

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