You only have 8 seconds to impress visitors before they leave!

This is a great question and We'd imagine you've seen first-hand how quality of service and creating a rapport can factor into a deal closing...often more so than cost. We certainly understand this concern at HelpSquad and truly value the importance of your brand's reputation. Our Squads are highly-screened and trained to ensure you have comfort with their approach, strategy, and style. This is something we take very seriously and was a major factor in why we started this business. We thought other providers fell short in this department and, as a result, companies were missing out on opportunities to take advantage of the benefits of a strategic live chat sales & marketing strategy.

We believe we can help any business grow, but we tend to be the best fit for companies that need a personal touch to help convey the value of their offering. Customers love live chat because it's like a personal concierge for your web site, and it shows them you care. We help clients across all types of industries, since the personal approach to selling and conveying value is something customers expect these days. We'd love to prove to you we're worth it, so why don't you sign up for a free trial and see for yourself? You've got nothing to lose!

YES! And we help you convert leads into sales & meetings that we can put on your calendar for you. One way we do this is by proactively chatting with your site's visitors, using our award-winning software to target visitors "more likely to buy." We also use industry tactics we've developed through the years as well as provide free recommendations on what needs to be done on your website to increase conversions. Sign up for a free trial and see how we do it.

All of our HelpSquads are comprised of US-Based expert communicators, savvy salespeople, and tech gurus. This combination of skill sets is hard to find, which is why HelpSquad hires 1% of applicants and puts them through a rigorous training program to ensure they have the skills, intellect, and personality to chat with your prospective & existing customers just like you would.

Our prices may be cheap but not at the expense of our customers. All of our squads are real, highly-educated, US-based specialists with diverse skill sets and expertises. Our squads work on multiple businesses at a time, so that's how we keep prices down. We know how important it is to know the people on your Squad, so we always set up an initial video call so you can meet the Squad and they can meet you.

Sometimes we may need more information from you to address a customer. When this happens, our Squads are great at letting your customers know they need to look into a question more thoroughly before getting back to them. We'll ask for their email and follow-up with them after we double-check with you. No customer question left unanswered.

A unique engagement is a direct chat between a Squad Member and customer in which the chat is active between both parties. If an agent initiates a chat with a visitor and they do not respond, it is not considered a unique engagement. If a visitor comes into chat more than once within 24 hours, this would not be considered “unique”.

Full list of FAQs here