HelpSquad’s live virtual receptionists will not only answer your customers’ most frequently asked questions, but they will also be trained on your business’s systems and processes. Through chat, email, voice or any channel you choose, they’ll be able to reference customer’s order history, make appointments, provide technical support, troubleshoot & more. This will allow your staff to focus on more complex tasks, while ensuring that your customers are receiving personalized, superior support. We are so much more than tier 1 support!
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Why Choose HelpSquad’s Live Virtual Receptionist Service?
Virtual Receptionists Trained To Be An Extension Of Your Brand
Professional, Highly Trained Virtual Receptionists
Our live virtual receptionists are rigorously screened for speech clarity, grammar, spelling and typing capabilities. Only those with the highest performance scores become members of our dedicated squad. We perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand. The search for the right virtual receptionist is over. We have a pool of multilingual, vetted and screened agents at the ready.
Quality Service At An Affordable Price
Hiring a HelpSquad dedicated virtual receptionist can be 50% cheaper (or more!) than hiring a full-time employee or a temp. Each dedicated receptionist works 8-hour shifts, 5 days per week, but part-time and overtime are also available. Hire one or employ an entire team. For 24/7 coverage, HelpSquad can recommend a tailored solution that provides the level of coverage you need. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!
Technology Meets Customer Service
HelpSquad has redefined the virtual receptionist game by developing its own proprietary contact center software. This means we can do more than traditional staffing companies because our software can be customized and optimized to benefit your operations. The system also has advanced integration options that will allow your receptionist to utilize your existing CRM (Zendesk, Salesforce, etc). Welcome to a customer experience that is efficient, seamless, and perfectly aligned with your current technological ecosystem.
Every Kind Of Virtual Receptionist You Could Ever Need
Need a new customer support agent? What about a bookkeeper? A social media coordinator? A lion tamer? Just kidding…that we don’t have. But, we do have just about every other kind of virtual receptionist you could ever imagine. Any industry. Any specialty. Just ask. We can help you choose the receptionist and plan that will fit your business like a glove.
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
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US Based company and management team
Serving legal, home, business, financial industries for 15+ years
Trained on your business’s systems, software, and processes
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
16 Jul Healthcare
Top 10 Best EMR Tools for Small Practices
16 Jul 2025 By: Mary Dellosa
Small medical offices must make the most of their time and money. A good EMR system helps staff treat patients instead of clicking screens. The market is full of tools that offer cloud access, billing help, or fast charting. This guide lists 10 best EMR Tools for small practices with under 20 providers. Each tool … Continued
15 Jul Healthcare
The Hidden Costs of Poor Claims Processing—And How to Avoid Them
15 Jul 2025 By: Maria De Jesus
Revenue losses, compliance risks, and patient trust are on the line. Let’s talk about what’s really going wrong—and how to fix it without burning out your team. What’s Really Draining Your Practice? Most healthcare providers focus on patient volume or insurance reimbursement rates when thinking about revenue. Totally fair. But here’s something we don’t talk … Continued
15 Jul Healthcare
How Does AI Reduce Costs in Healthcare: A Comprehensive Guide
15 Jul 2025 By: Vlade Legaspi
Healthcare costs have outpaced inflation for decades, straining hospitals, payers, and patients. So, how does AI reduce costs in healthcare? McKinsey says the U.S. could save $360 billion a year by using current AI and automation tools. But many leaders still don’t know where those savings come from. It’s key to learn how AI cuts … Continued
Virtual Receptionist Service FAQ
What is HelpSquad?
HelpSquad is a business process outsourcing (BPO) company that provides 24/7 live chat support, call center services, and virtual assistant solutions for businesses in healthcare, real estate, eCommerce, and more.
What is a virtual receptionist?
A virtual receptionist is a professionally trained remote agent. They are trained to handle calls, book appointments, take orders, and support your customers, all while working remotely. The best part? They can be available around the clock. Making sure your business never misses a call, even after hours.
How does HelpSquad’s virtual receptionist service work?
HelpSquad provides highly trained virtual receptionists who act as an extension of your business. They’re trained to handle calls, emails, live chats, and even social media messages. From booking appointments and capturing leads to offering basic tech support. They’ve got it covered so you don’t have to.
What industries does HelpSquad serve?
We support businesses in all kinds of industries. That includes legal, home services, finance, healthcare, eCommerce, and more. Our receptionists are trained to understand the ins and outs of your field. So the service always feels professional and tailored to what your business needs.
What tasks can HelpSquad’s virtual receptionists handle?
Our virtual receptionists provide:
- 24/7 phone, chat, email, and social media support
- Appointment scheduling and meeting coordination
- Order processing and customer service
- Lead qualification and follow-ups
- Technical troubleshooting and support
- CRM and business tool integrations
Can virtual receptionists be trained on my business’s specific processes?
Definitely. We’ll train your receptionist on your systems, software, and day-to-day processes. This is to ensure that they can handle tasks just the way your team does. Keeping things consistent and on-brand.
Do you offer multilingual virtual receptionists?
Yes, we do. We have a team of multilingual receptionists. They can assist customers in different languages. Making it easier to connect with a customers all around the globe.
How much does a HelpSquad virtual receptionist cost?
Our VAs can cost up to 50% less than a full-time employee. Rates start at just $8/hour for part-time virtual receptionist support. Pricing is based on the level of coverage and services you need.
Do I need to sign a long-term contract?
No. Our pricing plans are flexible and transparent. With no hidden fees or long-term commitments. You can scale your service up or down depending on your need.
How does hiring a virtual receptionist save my business money?
With a virtual receptionist, you eliminate costs associated with:
- Office space and equipment
- Employee benefits and training
- Hiring and turnover management
- Overtime or after-hours support
Can virtual receptionists integrate with my existing software?
Yes! Our receptionists can plug right into your existing tools. Whether it’s Salesforce, Zendesk, or other CRMs. We keep things running smoothly.
How does HelpSquad ensure high-quality service?
We carefully screen every receptionist for clear communication, spelling, grammar, and typing skills. We also run voice assessments. You can choose someone who really fits your brand’s tone and vibe.
What makes HelpSquad’s virtual receptionist service different?
Unlike staffing agencies, we use our own contact center software to boost performance. That means better automation, smoother integration with your tools, and a consistently better experience for your customers.
Is HelpSquad’s virtual receptionist service secure?
Yes, absolutely. Our systems are fully HIPAA and PCI-compliant. Your data and your customers’ stays protected and private.
Will my customer data remain private and protected?
Absolutely. We follow strict security protocols. This includes encryption and regulatory compliance. We keep sensitive info locked down.
How quickly can I set up a virtual receptionist service with HelpSquad?
We can get your virtual receptionist up and running in as little as 48 hours.
Can I try HelpSquad’s virtual receptionist service before committing?
Definitely. We offer a free consultation so we can talk about your options. We will help you find the best solution for your business.
How do I get started with HelpSquad?
Just fill out the contact form on our website or call us at 1-877-775-3667. We’ll learn more about your needs and build a custom solution just for you.
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.
