HelpSquad’s live virtual receptionists will not only answer your customers’ most frequently asked questions, but they will also be trained on your business’s systems and processes. Through chat, email, voice or any channel you choose, they’ll be able to reference customer’s order history, make appointments, provide technical support, troubleshoot & more. This will allow your staff to focus on more complex tasks, while ensuring that your customers are receiving personalized, superior support. We are so much more than tier 1 support!
Results driven virtual assistants
Always On, Always Trustworthy - Your Virtual Assistant Solution!
Choose us
Why Choose HelpSquad’s Live Virtual Receptionist Service?
Virtual Receptionists Trained To Be An Extension Of Your Brand
Professional, Highly Trained Virtual Receptionists
Our live virtual receptionists are rigorously screened for speech clarity, grammar, spelling and typing capabilities. Only those with the highest performance scores become members of our dedicated squad. We perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand. The search for the right virtual receptionist is over. We have a pool of multilingual, vetted and screened agents at the ready.
Quality Service At An Affordable Price
Hiring a HelpSquad dedicated virtual receptionist can be 50% cheaper (or more!) than hiring a full-time employee or a temp. Each dedicated receptionist works 8 hour shifts, 5 days per week, but part-time and overtime is also available. Hire one or employ an entire team. For 24/7 coverage, HelpSquad can recommend a tailored solution that provides the level of coverage you need. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!
Technology Meets Customer Service
HelpSquad has redefined the virtual receptionist game by developing its own proprietary contact center software. This means we can do more than traditional staffing companies because our software can be customized and optimized to benefit your operations. The system also has advanced integration options that will allow your receptionist to utilize your existing CRM (Zendesk, Salesforce, etc). Welcome to a customer experience that is efficient, seamless, and perfectly aligned with your current technological ecosystem.
Every Kind Of Virtual Receptionist You Could Ever Need
Need a new customer support agent? What about a bookkeeper? A social media coordinator? A lion tamer? Just kidding…that we don’t have. But, we do have just about every other kind of virtual receptionist you could ever imagine. Any industry. Any specialty. Just ask. We can help you choose the receptionist and plan that will fit your business like a glove.
HelpSquad is here to help
Get started today!
RECENT HELPSQUAD NEWS
Recent Events
chat support outsourcing
Personalized Support: Key to Chat Service Company Success
Exceptional customer support is vital for a chat service company’s success. Personalized support sets companies apart. Recognizing its importance helps chat service providers thrive. Understanding the Importance of Personalized Customer Support Personalization is key in customer support. It means tailoring the support to each customer’s needs and preferences. This helps a chat service company build … Continued
Business Process Outsourcing
The Pros and Cons of Outsourcing
Outsourcing helps businesses get extra help for their tasks. It has ups and downs. Knowing these helps businesses make smart choices. This article will break down what outsourcing means and how it’s evolved. We’ll explore its good and bad sides, giving you a clear picture of what to expect. Plus, we’ll share tips on what … Continued
Business Process Outsourcing
What is Great Customer Service?
Customer service is vital for business success, building strong relationships and ensuring satisfaction. This article explores what makes great customer service stand out, offering strategies to enhance service quality and measure its effectiveness. Understanding the Basics Defining Customer Service Before we explore great customer service, let’s define it. Customer service means helping customers before, during, … Continued
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.