HelpSquad’s live virtual receptionists will not only answer your customers’ most frequently asked questions, but they will also be trained on your business’s systems and processes. They’ll be able to reference customer’s order history, make appointments, provide technical support and troubleshooting & more. This will allow your staff to focus on more complex tasks, while also ensuring that your customers are receiving personalized, superior support. We are so much more than tier 1 support!
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Why Choose HelpSquad’s Live Virtual Receptionist Service?
Trained To Be An Extension Of Your Brand
Professional, Highly Trained Agents
Our live virtual receptionists are rigorously screened for their speech clarity, grammar, spelling and typing capabilities, and only those with the highest performance scores become members of our dedicated squad. We also do voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand.
Quality Service At An Affordable Price
Hiring a HelpSquad dedicated virtual receptionist is 50%+ cheaper than hiring a full-time, salaried employee or a temp. Each dedicated agent works 8 hour shifts, 5 days per week. Hire just one agent or an entire team. For 24/7 coverage, HelpSquad can recommend a schedule. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
Get started today!
US Based company and management team
Serving legal, home, business, financial industries for 15+ years
Trained on your business’s systems, software, and processes
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
08 Aug
Customer Service Outsourcing Guide
Nearshore outsourcing: The ultimate guide
08 Aug 2023
By: Michael Kansky
A successful customer service outsourcing project begins with selecting appropriate strategy based on the organization's needs. Our comprehensive nearshore outsourcing guide is here to help you decide if a nearshore BPO is suitable for your requirements.
08 Aug
Customer Service Outsourcing Guide
6 Best Customer Service Outsourcing Companies
08 Aug 2023
By: Michael Kansky
One of the hardest decisions a company can make is to outsource customer service. There could be many reasons why outsourcing would even be on an agenda. Two that stand out are staffing issues (turnover) and training. The outcome of outsourcing customer service could be either a wild success or irreparable damage to company's reputation. This is why selecting an outsourcing partner that fits your needs while upholding your customer service standards is absolutely crucial.
07 Aug
Customer Service Outsourcing Guide
The Ultimate Guide to Customer Service Outsourcing Contracts
07 Aug 2023
By: Michael Kansky
Customer service outsourcing contracts could be complex. Learn how to negotiate a perfect customer service outsourcing contract in this guide.
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.