If you are in the process of implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all of the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also go over some examples of successful … Continued

Providing consistent, fast, and helpful support to each and every customer can be a challenging goal for a contact center to achieve. One thing that can help improve contact centers’ customer satisfaction scores is a library of helpful canned responses. Having an arsenal of ready-to-use plug-and-send answers to common customer questions can bring agents one … Continued

If you’re shopping around for a live chat service, we’ve saved you some time by doing all of the research for you (you’re welcome).  We also thought you should know that even as you read this, you are missing out on easily attainable website leads. These leads aren’t soft leads either. We’re talking about hot … Continued