Customer satisfaction remains a critical aspect of any business looking for ways to differentiate itself and retain customers. According to studies, the average American consumer tells 16 other customers about a bad customer experience.   It’s no secret that unresolved negative customer experiences can be damaging for brands. According to extensive research, you need an … Continued

Nothing is stronger and more true than a parent’s love for a child. As a parent, you strive to make sure your children receive the best medical care, deliberate over which schools they should go to and which foods they should eat.  Wanting the best for your child becomes a passion.  Now, imagine taking that … Continued

Today I dug out my high school yearbook.  Here is what my 12th grade advanced Physics teacher wrote in it. “You have a great mind. I was always pleasantly surprised when I graded your tests. You always did so well, while sleeping so much.”  Ahem… Well, to defend my napping habit I could use the … Continued