Hiring The Best Live Chat AgentsAug 17, 2017
Are you in the market for new live chat agents? Hiring a new agent is not something to be taken…
Are you in the market for new live chat agents? Hiring a new agent is not something to be taken…
We’re living in the age of self-service. Forrester estimates use of web self-service has jumped to ~76% in 2014 as…
Now, the title of this article alone must seem absurd (What?! No, I’ve always read that the customer is ALWAYS…
With Internet technology becoming more powerful each and every day, it is now possible for any business owner to utilize…
How does one enter into the business of making customers happy? For many companies like Amazon and Mariott, exceptional customer…
When it comes to providing peak customer support, there is only so much time and so many resources. Allocating those…
It’s no surprise that providing great customer service makes for happier customers, yet the strong correlation between customer service and…
Dear Customer Service Department of Most Businesses, It’s time for a #realtalk. There are many things to love about your…
Zappo’s reputation for customer support almost outpaces its report as an online shoe and apparel retailer. But, then again, that’s…
Household Tasks Mopping floors, vacuuming, clearing the gutters, and cleaning the bottom of the pool? We may not have a…
Common wisdom on providing great customer service is well rehearsed: empathize, apologize, and, of course, abide by the golden rule–…
To say that e-commerce is having a moment seems like a severe underestimation; with e-commerce accounting for 9% of retail…