Smarter Patient Support for Surgical Practices

Surgeons need to focus on procedures and patient consultations, not administrative distractions and employee problems.

How We Help: 

• Our virtual assistant teams show up everyday to handle scheduling, insurance verification, and patient inquiries so you can stay focused on critical care.

Clear communication is vital for pre-operative instructions and post-operative recovery.

Our Solution: 

• Our phone and live chat support ensure that patients receive timely answers about their procedures, follow-ups, and recovery steps.
• Google Review Management & Online Reputation Support help build trust with patients by ensuring positive engagement and responding to feedback.
• Local SEO Optimization makes it easier for potential patients to find and choose your practice when searching for surgical specialists in their area.

Running a surgical center or private practice requires balancing efficiency and cost control.

How We Save You Money: 

• Our virtual assistants provide skilled support without the expense of additional in-house staff.

Patient adherence to pre- and post-op guidelines is crucial for successful outcomes.

How We Assist: 

• We provide appointment reminders, follow-up calls, and surgical preparation instructions to improve patient compliance. HelpSquad AI can also help you automate processes and patient communications.
• Social Media & Marketing Support keeps patients informed through educational content, patient success stories, and engagement strategies.

Surgical practices handle highly sensitive patient data. This includes medical histories, pre-surgical clearances, and post-operative reports. Patient confidentiality is important for compliance and trust. HelpSquad Health guarantees that every virtual assistant is HIPAA trained and certified and follows strict security measures to protect patient communications and medical records.

Secure Communication & Data Protection

• Encrypted Messaging & Call Handling – Ensuring patient privacy through secure, compliant communication channels.
• EHR & Practice Management Software Integration – Virtual assistants can update records, input patient data, and track surgical workflows securely.
• Ongoing HIPAA Training & Compliance Audits – Ensuring data security protocols are always up to date.

Most surgical practices rely on Electronic Health Records (EHR), Patient Management Systems, and scheduling tools to ensure seamless operations. Our virtual assistants integrate with these platforms to improve workflow efficiency and reduce administrative burdens.

• Surgical Appointment Scheduling – Managing patient consultations, pre-op clearances, and surgical bookings. 
• Pre-Op & Post-Op Care Coordination – Providing detailed instructions to patients before surgery and scheduling post-op follow-ups. 
• EHR & Patient Data Entry – Keeping records up to date with patient history, medication details, and procedure documentation. 
• Insurance Verification & Prior Authorizations – Ensuring insurance approvals for procedures, minimizing delays in care.

By streamlining these processes, we help surgical teams focus on delivering expert care without administrative distractions.

Reliable Support with No Coverage Gaps

Staff shortages or last-minute administrative disruptions shouldn’t slow down your practice. With HelpSquad, you’ll always have virtual support for appointment rescheduling, patient inquiries, and practice management—ensuring smooth operations.

Compassionate, Patient-Centered Communication

Our virtual assistants specialize in professional and empathetic patient communication, ensuring clear, reassuring interactions for patients preparing for surgery and their families.

Scalable Support for Your Practice’s Needs

Whether you need assistance during peak hours or require a full 24/7 call center team, we can customize solutions based on your practice’s specific requirements—handling everything from daily scheduling to round-the-clock patient inquiries.

Custom Workflows to Fit Your Practice

Every surgeon’s practice operates differently. Whether you use a digital-first system or a hybrid model, we tailor our services to seamlessly integrate into your existing workflow.