Improve patient experiences through technology-driven, human-centered support. Help healthcare providers streamline operations, reduce costs, and enhance satisfaction - so they can focus on delivering exceptional care.
HelpSquad Health
Better patient experiences start with better support.
Trusted healthcare outsourcing starting at just $8/hour. HIPAA-compliant virtual medical assistants, managed call center teams, medical billing, and AI-powered patient communication - all under one US-managed umbrella. Built for independent practices, medical groups, hospitals, and healthcare startups.
Recognized by Clutch
Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
From our founder
Why HelpSquad expanded into healthcare.
Michael Kansky on the road from live chat software to managed virtual medical assistants. Patient communication still has to be human, not just AI.
What we do
Specialised support services for medical practices.
Six services wrapped into one managed healthcare outsourcing partnership. Start with one; grow into more as your practice scales.
01
Comprehensive patient support
Call center and patient service outsourcing across phone, chat, email, and SMS. HIPAA-compliant access, appointment scheduling, insurance verification, and medical billing support.
02
Healthcare back-office support
Healthcare-trained virtual assistants handling insurance verification, authorizations, data entry, EHR work, and appointment management. Hire one VA or run a full managed team.
03
AI-powered assistance
AI tools accelerate routine inquiries - appointment requests, FAQs, common triage questions - while humans stay in the loop for anything sensitive or complex.
04
Marketing & local SEO
Google review management, local SEO optimization, and social engagement to help practices attract patients and build online trust.
05
Scalable solutions for startups
Virtual front-desk and AI-driven patient interactions that grow with a new practice or healthcare startup. Start small, scale fast.
06
Technology & compliance
Secure infrastructure, HIPAA-compliant workflows, and direct work inside your EHR and practice management systems. BAA at the company level.
Patient-facing quality
Patients hear empathy. And clear US English.
Every patient-facing VA passes our voice-clarity assessment before reaching your interview round. We screen for accent, tone, and English - because in healthcare, how your team sounds is half the patient experience.
- Five-dimension voice and writing assessment
- Neutral accent, empathetic tone, strong English
- Less than 3% of applicants clear every dimension
- Bilingual (Spanish, Tagalog) support available
From phones to claims
Practice operations, handled.
If your clinicians are doing it, your front desk is drowning in it, or your last vendor dropped the ball on it - we staff for it.
Appointment Scheduling
Phones answered, calendars filled, no-shows reduced. 24/7 if you need it.
Patient Intake
New-patient forms, eligibility, insurance capture - clean before the visit.
Insurance Verification
VOBs, eligibility, benefit breakdowns. Done before the appointment.
Prior Authorization
Documentation, payer follow-up, and approvals on the first try.
Medical Billing & Claims
Posting, EOBs, AR, appeals, collections - the full revenue cycle.
Denial Management
Root-cause review, appeals, resubmissions. Recovered revenue, faster.
After-Hours Coverage
Evenings, weekends, holidays. Your team off-call.
Telehealth Coordination
Setup, reminders, tech-issue triage, no-show recovery.
Medical Scribing
Real-time and async charting. Clinicians out of the EHR after hours.
Meet the squad
Healthcare Virtual Assistants in their own words.
Four of the VMAs who represent practices like yours every day. Short intro videos so you see who is on the other side of the phone.
CJ Mendez
Virtual Medical Assistant
Reina Verdida
Virtual Medical Assistant
Jenny Rose
Virtual Medical Assistant
Rose Macion
Virtual Medical Assistant
Seamless solutions, better patient care
HIPAA-compliant medical VA and outsourcing services.
Six capabilities built into every healthcare engagement.
HIPAA-compliant medical VA & outsourcing
HIPAA-compliant outsourcing to independent medical practices, medical groups, and hospitals. BAA at the company level, not with an offshore VA or agency.
Medical terms & patient communication expert
Virtual assistants well-versed in medical terminology, trained to assist US-based patients with professionalism and empathy.
24/7 healthcare call center & live chat
Round-the-clock support for appointment scheduling, insurance verification, triage, and general inquiries.
Seamless EHR & PMS integration
Agents skilled in Athena, Epic, Cerner, eClinicalWorks, Modernizing Medicine, Tebra, IntakeQ, CareLink, DrChrono, and more.
AI-powered efficiency
Human-in-the-loop AI that speeds routine responses while keeping every sensitive interaction human.
Marketing & social media management
Google review response, local SEO, and strategic patient-facing campaigns that build credibility and growth.
From SEO to social
Healthcare marketing, staffed.
If your reviews are sliding, your local search is missing, or your social hasn't moved in months - we staff for it.
Patient Outreach
Reactivation calls, recall reminders, payer-contract campaigns. Lapsed patients back in the chair.
Online Reputation
Google reviews, response, monitoring. Practices are judged by reviews. Yours stays strong.
Local SEO
Google Business profile, citations, location pages. Found by patients searching nearby.
AI Search Visibility
Show up in ChatGPT, Perplexity, and Google AI overviews. Tomorrow's referrals start now.
Social Media
Posts, replies, ad creative. Healthcare-savvy social without hiring a marketing manager.
Treatment Coordinator
Post-consult follow-up, financial conversations, plan close. Convert consults to procedures.
Referral Management
Inbound and outbound referrals, source tracking, follow-ups. Referring providers stay loyal.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
By the numbers
The track record behind the squad.
11 yrs
In business
Founder-operated since 2014. US-managed from Doylestown, PA.
Top 15
Global BPO (Clutch 2026)
Plus US awards for Customer Support, Virtual Assistants, and Call Centers.
6 hubs
Global delivery and operations
USA, Philippines, India, South Africa, Ukraine, Germany.
HIPAA
BAA at company level
Business Associate Agreement signed with HelpSquad LLC for real legal accountability.
Specialties we serve
Trained for your specialty.
Here are some of the specialties we support. Don't see yours? Just ask. We've likely worked with it.
Technology stack
We work in your EHR.
Agents are trained directly inside your existing systems - no workflow rebuild required. A sample of the platforms we support day-to-day.
Electronic health records
EpicCerner (Oracle Health)AthenaeClinicalWorksNextGenModMedDrChronoSimplePracticeTherapyNotesDentrixEaglesoftOpen DentalWellSkyAllscripts / VeradigmMeditechTebraPractice FusionAdvancedMDCareLogicValant+ customEpicCerner (Oracle Health)AthenaeClinicalWorksNextGenModMedDrChronoSimplePracticeTherapyNotesDentrixEaglesoftOpen DentalWellSkyAllscripts / VeradigmMeditechTebraPractice FusionAdvancedMDCareLogicValant+ custom
Clearinghouses & billing tools
WaystarChange HealthcareAvailityOffice AllyTrizettoCoverMyMedsSurescriptsApex EDIClaimMDInstaMedExperian HealthInovalonCollaborateMDOptumBillFlashWaystarChange HealthcareAvailityOffice AllyTrizettoCoverMyMedsSurescriptsApex EDIClaimMDInstaMedExperian HealthInovalonCollaborateMDOptumBillFlash
Healthcare engagements
Real practices. Real numbers.
Three engagements that show the breadth of what HelpSquad Health runs - a Tennessee in-home care practice, a New Jersey cosmetic dental practice, and a US third-party medical billing operation at scale.
Nearly 50% cost savings. Better patient experience.
~50%
reduction in operating cost
- Improved patient experience metrics across intake and scheduling
- Internal providers freed to focus on care instead of phone and email coverage
Anonymous in-home care practiceRead full case study →
A six-figure A/R recovery in 60 days.
$100K+
aged AR recovered in 60 days
- Patient scheduling live within two weeks of go-live
- Insurance workflow and patient billing optimized within two months
Imagine Advanced Dental ArtsRead full case study →
30+ billers. 100+ claims per rep per day.
100+
claims processed per rep per day
- Seamlessly replaced prior medical billing operation with reduced cost
- Fully managed staffing model - HelpSquad owns recruiting, training, and QA
Anonymous medical billing companyRead full case study →
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
24/7 outsourced healthcare support includes
One managed service. Everything inside.
No surprise line items. Your hourly rate covers everything below plus a US-based account manager.
- Patient support via phone, email, live chat, text, and social media
- HIPAA, ADA, and PCI-compliant contact center software at no extra cost
- Expert healthcare support specialists available 24/7
- Instant lead and transcript forwarding via email or SMS
- Appointment scheduling and insurance verification
- EHR and practice management software data entry
- Knowledge base creation for patient FAQs
- Seamless integrations with CRMs, telehealth, and healthcare tools
- Dedicated US-based account manager
- 24/7 support at +1 877-775-3667 or via live chat
Frequently asked
Answers before you ask.
What is HelpSquad Health?
The healthcare-focused arm of HelpSquad - HIPAA-compliant virtual medical assistants, managed call center teams, medical billing, and back-office support for independent medical practices, medical groups, hospitals, and healthcare startups. US-managed from Doylestown, PA.
Are you HIPAA-compliant? Do you sign a BAA?
Yes. HIPAA compliance is the operating model, not a checkbox. Your Business Associate Agreement is signed at the company level with HelpSquad, LLC - not with an offshore VA or agency. Real accountability, real legal recourse. Secure virtual desktops, role-based access, and documented administrative, physical, and technical safeguards.
Which EHR and practice management systems do you support?
Athena, Epic, Cerner, eClinicalWorks, Modernizing Medicine, Tebra, IntakeQ, CareLink, DrChrono, Practice Fusion, NextGen, Veradigm, Weave, Rhinogram, NexHealth, and DearDoc. Custom or niche systems are supported too - we train agents on your specific environment during onboarding.
What specialties do your VAs serve?
Primary care, dental and dental service organizations, ophthalmology, orthodontics, endocrinology, gastroenterology, psychiatry and behavioral health, ABA therapy, home care, and more. Agents trained on your vertical specifics. Browse all specialties →
How much does a Virtual Medical Assistant cost?
From $8-10/hour for back-office roles (billing, claims, data entry) and $10-13/hour for patient-facing roles (scheduling, calls, intake). Custom pricing for fully managed teams. No setup fees, no replacement costs, no long-term lock-ins. See full pricing →
How fast can you staff a Virtual Medical Assistant?
About two weeks end-to-end: discovery call → role design → pre-qualification → your interview round → HIPAA onboarding → go live. Seven-day turnaround is possible for urgent cases.
Do I interview candidates?
Yes. You interview only the top 3% - candidates who clear every dimension of our assessment (voice, grammar, spelling, patient support aptitude, healthcare knowledge). Less than 3% of applicants make it through before you see a resume.
What if the VA is not a fit?
No replacement fee. We match you with a different VA at no cost. Agent changes are our problem, not yours - documented playbooks and the 'We Learn Your Practice' knowledge system mean a new agent picks up where the last left off.
Can VAs handle patient-facing calls or only back-office?
Both. Philippines-based agents staff patient-facing roles (empathy, neutral accents, English proficiency). India-based agents handle back-office and billing (technical precision, strong written skills). All managed from the US.
How does HelpSquad handle PHI?
Five layers: BAA at the company level, HIPAA-certified agents, secure virtual desktop for every EHR session, no copy / paste / download of PHI permitted, single-user authenticated logins with role-based access.
Is HelpSquad PCI compliant?
Yes. PCI DSS SAQ C-VT compliance documentation is available. Relevant for practice workflows that touch card data.
What if I run a healthcare startup?
Scalable solutions designed for that exact case - start with one VA or a virtual front desk, scale into AI-driven patient interactions as volume grows. No hiring cliffs.
Healthcare
Strategic Healthcare Outsourcing: From Cost Savings to Revenue Growth
Strategic healthcare outsourcing in 2026 covers virtual medical assistants, RCM partners, and patient support that protects revenue while easing staff load.
Healthcare
Virtual Assistant Services for Medical Practice: Boost Efficiency and Patient Care
Virtual assistants for medical practices handle scheduling, billing, follow-ups, and HIPAA-compliant record keeping so your healthcare team can focus on patients.
Healthcare
Essential Things to do Before Hiring a Medical Virtual Assistant
Define tasks, set a budget that covers EHR access and secure messaging, then screen healthcare VAs for HIPAA-safe workflows, billing skills, and reliability.
Ready to talk?
Let's build the squad your practice actually needs.
A 30-minute call. We'll listen to the work, scope the role, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Doylestown, PA