Medical Virtual Assistant Services for Healthcare Practices & Clinics

Hire HIPAA-compliant medical virtual assistants to manage patient communication, scheduling, and documentation.

 

 

Results driven healthcare virtual assistants

Reliable. Secure. 24/7. Your Trusted Virtual Medical Assistant Partner

Top Virtual Assistant companyTop BPO CompanyTop Call Center=

Why More Healthcare Practices Are Hiring Medical Virtual Assistants

Always reliable

Time-Saving, Stress-Reducing, HIPAA-Compliant


HelpSquad’s healthcare virtual assistants handle administrative tasks, patient calls, and communications so your team can stay focused on patient care.


Our trained virtual medical assistants can schedule appointments, verify insurance, and update your EHR systems, taking care of key administrative work.

Make a list of tasks you no longer want to do. Our virtual medical administrative assistants will handle them.

 

We offer full- and part-time healthcare virtual assistants for both front-office and back-office tasks. Let HelpSquad build you a full call center team.

 

You can train your VA directly or let our supervisors manage their onboarding, training, and performance.

 

No need to spend hours recruiting. We have highly trained, HIPAA-certified virtual medical office assistants ready to assist your practice.

Why choose HelpSquad

Why Choose HelpSquad Healthcare Virtual Assistants?

Hiring in-house staff gets expensive fast. Between salaries, benefits, training, and space, the costs add up long before the work does. A medical virtual assistant gives you help where you actually need it, without taking on another full-time hire.

 

Our medical virtual assistants already know the basics of healthcare admin work. They are trained, set up with the right tools, and ready to support your day-to-day tasks. Patient data is handled carefully, and all work follows HIPAA requirements. You can also choose part-time or full-time support, depending on what makes sense for your practice right now.

 

What practices usually care about most:

  • No need to pay for office space, equipment, or extra software
  • Less time spent on training and supervision
  • Patient information handled securely and responsibly
  • Flexible hours, whether you need part-time help or full coverage
  • Costs that are easier to manage as your practice grows

 

Choosing HelpSquad lets you avoid costly salaries, benefits, and training. Giving you skilled support without hiring a full-time employee.

Flexible 24/7 services

Flexible Hours and 24/7 Patient Support

HelpSquad’s healthcare virtual assistants are available when you need them.


We provide support during business hours, after hours, and even 24/7, including overflow calls and urgent appointment requests.

 

Our virtual medical receptionists handle overflow calls and urgent appointment requests.

 

We also offer a shared managed chat service. Our trained agents can assist with patient inquiries and appointment setting.

HIPAA Compliant Services

Build a Reliable and Compliant Support Team

Hiring freelance virtual assistants in the medical field can be risky.

Language barriers, unreliable communication, and HIPAA violations can cause problems.

 

With HelpSquad, you get a dedicated US-based account manager to oversee your VA team.

 

Every medical virtual assistant receives continuous training and supervision. We ensure high-quality service and data security.

 

Let us handle the hiring and compliance. You focus on patient care.

scalable medical virtual assistant services

Scalable Virtual Assistant Services for Medical Practices


Start with one virtual assistant or scale up to a full support team as your practice grows, with flexible options tailored to your needs.

 

Our flexible model allows you to scale up or down based on your needs.

 

Just contact your account manager, and we’ll add trained agents to your team right away.

 

Experience the reliability of HelpSquad Healthcare Virtual Assistants.

 

Get started with your medical virtual assistant today!

Meet our Medical Virtual Assistants

CJ Mendez

Reina Verdida

Jenny Rose

Rose Macion

Transform Patient Care with HelpSquad Health’s Remote Experts

Explore the Virtual Roles Behind Seamless Medical Operations

Virtual Medical Receptionist

Telehealth Coordinator

Medical Scribe

Appointment Scheduler

Insurance Verifier

Bilingual Support Specialist

Get Started Today!

US-Based Healthcare Support Company and Management
Serving the Healthcare Industry for 15+ Years, including medical practices, hospitals, and healthcare providers
Experts in Healthcare Best Practices & Compliance
Patient Appointment Scheduling & Meeting Coordination
HIPAA-Compliant Lead Capture with Instant Delivery
Insurance Verification & Billing and Claims Processing Support
EHR & Practice Management System Data Entry & Processing
Research, Troubleshooting, & Technical Support for Healthcare Software
24/7/365 Coverage for Healthcare Providers & Patients
HIPAA & PCI Compliance for Secure Patient Communications
Dedicated Healthcare Account Manager for Personalized Support
24/7 Support at 1-877-775-3667 or via Live Chat

Virtual Medical Assistant FAQ

What tasks can a virtual medical assistant handle?

A virtual medical assistant from HelpSquad can take care of a wide range of front and back-office tasks, including:

  • Appointment scheduling
  • Insurance verification
  • EHR/EMR data entry
  • Patient intake coordination
  • Billing support
  • Claims processing
  • Follow-up communications
  • Live chat and call handling

Is your service HIPAA-compliant and secure?


Yes. Our virtual medical assistants follow strict HIPAA guidelines, with ongoing training focused on data privacy, secure communication, and patient confidentiality.

Can I choose the hours and availability of my virtual medical assistant?

Absolutely. HelpSquad offers flexible scheduling options for your health virtual assistant—whether you need part-time, full-time, after-hours, or 24/7 support. Our virtual assistant in healthcare model is tailored to your clinic’s specific needs, including nights, weekends, or peak-hour coverage.

What if my assigned VA doesn’t work out?

If your assigned virtual medical assistant isn’t the right fit, we’ll promptly assign a replacement. HelpSquad provides a dedicated U.S.-based account manager to handle transitions smoothly and ensure your virtual assistant for medical practice continues to meet expectations.

How long does it take to get started?

Getting started with HelpSquad’s virtual healthcare assistant services is quick and simple. We can typically onboard within days. You can choose to train your healthcare virtual assistant directly or allow our team to handle onboarding and training based on your SOPs.

Can I change my healthcare virtual assistant later?

Yes. You can request to change your virtual care assistant at any time. Whether it’s due to scheduling preferences or performance reasons, HelpSquad makes it easy to switch assistants with minimal disruption to your workflow.

What healthcare systems (EHR/EMR) do your assistants support?

Our virtual medical administrative assistants are trained on major EHR/EMR platforms such as Epic, Cerner, Athena, eClinicalWorks, Veradigm, and more. We tailor training to your system to ensure your medical virtual assistant can jump in with minimal learning curve.

Is after-hours or weekend support available?

Yes. HelpSquad’s virtual healthcare assistants are available 24/7, including weekends and holidays. Your patients get reliable, professional support anytime—even when your in-house team is off the clock.

Does HelpSquad provide a fully executed Business Associate Agreement (BAA)?


Yes. HelpSquad signs a Business Associate Agreement with covered healthcare entities before services begin, ensuring HIPAA-compliant handling of protected health information.

Who should sign the BAA, the virtual assistant or the outsourcing provider?

The BAA must be signed between your practice and HelpSquad, not the individual VA.
If only the VA signs it, your practice is not protected. A single VA cannot assume organizational liability, enforce HIPAA safeguards, or guarantee compliance. Only the outsourcing provider can legally take responsibility for PHI security. The outsourcing provider and the VA should sign a separate agreement stating that the VA will not use or disclose PHI in any manner.

Why do I need a Business Associate Agreement (BAA) when outsourcing to HelpSquad?

A BAA is required under HIPAA and jurisdiction from the Department of Health and Human Services anytime a service provider will access or handle Protected Health Information (PHI) for a Covered Entity. It ensures your practice and HelpSquad follow proper security, privacy, and compliance standards throughout the outsourcing relationship.

How do I get started?

It’s easy! Just fill out the contact form on our website, start a chat with one of our agents. You can also give us a call at 1-877-775-3667. One of our specialists will help you get set up in no time.

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