Outsourcing Solutions for Primary Care Practices

More Time for Patient Care
Your patients are your priority—but administrative tasks, scheduling, and patient inquiries can take up valuable time. Unexpected staff shortages due to office employees calling in can make it even harder to keep up.
How We Support Your Practice: Our virtual support team handles routine tasks, so you can focus on providing great care.

Seamless Patient Communication
Patients expect quick responses, whether they’re booking appointments or asking questions about their care.
How We Make It Easier: With 24/7 phone and live chat support, we ensure no patient inquiry goes unanswered—even after hours.

Cost-Effective Practice Management
Balancing staffing needs while keeping overhead low is always a challenge.
Our Solution: Our outsourced solutions provide professional support without the costs of additional in-house staff.

Strengthening Patient Engagement
Keeping patients informed and involved in their health is essential, but follow-ups and reminders take time.
How We Keep You Connected: We assist with patient outreach and follow-ups, helping to keep your practice connected and patients engaged.

• Why HIPAA Matters: In an era of digital communication and telehealth, safeguarding patient privacy is a top priority. HelpSquad Health meticulously trains each Virtual Assistant (VA) to follow HIPAA guidelines, ensuring the highest standard of confidentiality for patient information.
• Secure Communication Channels: Every phone call, message, and data entry step is handled with encrypted solutions and rigorous quality checks to maintain privacy at all times.
• Regular Compliance Audits & Training: Our VAs undergo continuous, HIPAA-focused training and assessments to stay updated on evolving regulations, reducing risk and ensuring consistent adherence to privacy standards.

Primary care clinics rely on multiple software tools—whether it’s EHR systems like eClinicalWorks and NextGen for patient records or Practice Management Software (PMS) for scheduling, billing, and operations. Our virtual assistants and support staff ensure these systems work smoothly by handling:

• Appointment Scheduling & Coordination
  Managing patient appointments within your practice management software to prevent double bookings and maximize availability.
• EHR Updates & Data Entry
  Maintaining accurate and up-to-date patient records within your EHR to minimize errors and administrative delays.
• Insurance Verification
  Confirming coverage details upfront through your PMS and EHR to reduce billing surprises and improve patient experience.

By seamlessly working within your existing EHR and Practice Management Software, our team helps your practice stay organized, reduce administrative burdens, and enhance patient satisfaction—so you can focus on delivering quality care. HelpSquad also offers AI that can help you automate processes and patient communications.

Reliable Front-Desk Support—No Coverage Gaps

Staff call-outs can disrupt your practice, but with HelpSquad, you’ll always have coverage. Our trained, multilingual VAs are ready to step in, ensuring seamless front-desk support for inbound calls, appointment scheduling, insurance verification, and patient inquiries—so your in-house team can focus on care.

Consistent, Personalized Patient Interaction

Our VAs are experienced in working with accent-sensitive patients and the elderly, providing clear, patient-friendly communication that ensures everyone feels heard and understood. We also assist with Google Review responses, helping practices maintain a strong online reputation and build patient trust.

Scalable Support for Extended Coverage

We can build a dedicated 24/7 team for your practice. Whether you need extended support during peak hours, weekends, or holidays, our VAs are trained to provide seamless assistance based on your needs.

Proactive Patient Engagement

Reduce no-shows and improve patient adherence with appointment reminders, follow-up calls, and scheduling assistance—helping patients stay on track with their care plans.

• AI-driven chatbots provide instant responses to patient inquiries and help with appointment scheduling 24/7.
• Local SEO optimization ensures that your practice is visible in searches and your google reviews are 5 stars, helping more patients find and connect with your services.

Custom Workflows That Fit Your Practice

Every clinic operates differently, and we tailor our approach to match yours. Whether you use a fully digital system or a hybrid model, our VAs follow a customized playbook designed specifically for your practice, ensuring smooth operations without missing a step.