Elevate your customer experience to new heights. We provide comprehensive customer service outsourcing to boost brand loyalty. Connect with your customers wherever on their favorite communication channels. Offerings include call center and answering services, IT support, live chat, SMS two-way texting, SMS P2P marketing, technical assistance, email and social media support services.
See how outsourced live chat support works on your website.
Results driven customer service BPO company
Award-Winning, Reliable Customer Service Outsourcing Service
HelpSquad BPO - customer support outsourcing service
Core Services and Differences
1Digital Customer Experience
2Back-Office Support
3Cutting-Edge ChatGPT and AI Technology
4Start-Ups
5Technology
6Our Vision
1Digital Customer Experience
2Back-Office Support
We handpick a talented team with the necessary skills to enhance interaction across all customer channels. Our goal is to strengthen your brand’s allegiance and provide a competitive edge. Roles our agents take on include:
VIRTUAL ASSISTANTS
Our virtual assistants take care of everyday tasks from customer support to bookkeeping and more. Concentrate on the important things, and we’ll take care of the rest.
ORDER PROCESSING
You’ve put in great effort into attracting new clients. We’ll help you close the deal by ensuring that your order process runs smoothly. We will handle all aspects including order tracking and returns.
RESEARCH
VAs can assist with every facet of topic or report research on your behalf. Our carefully structured quality assurance program ensures you receive the outcomes you’re seeking.
DATA ENTRY
We supply data entry professionals including typists, transcribers, coders, and clerks to manage all your data handling needs.
ACCOUNTING SUPPORT
Our team of outsourced accountants possesses knowledge and expertise across numerous industries and software applications. Virtual assistant bookkeepers are able to assist with accounts payable, accounts receivable, payroll, and taxes. We have stringent standards to ensure the precision and promptness of financial information, aiding you to make more informed business decisions.
3Cutting-Edge ChatGPT and AI Technology
We’ve utilized AI technology to organize, label, and index your data. This allows our agents to quickly respond to customer questions. It also contributes to an adaptable knowledge base that can be referenced by your staff and customers, enhancing the efficiency and responsiveness of your business.
4Start-Ups
Our customer support outsourcing solutions for startups consist of Digital and Voice Customer Support, Artificial Intelligence (AI) Operations, Support for Back-Office tasks, and Microtasking. By uniting our team with yours, we can broaden your team’s expertise in all aspects of customer interaction. The outcome is an expedited product launch into the market with a strong competitive edge.
5Technology
Besides being a customer service outsourcing provider, we are also heavily invested in technology. We have pioneered our proprietary AI-driven omnichannel contact center software. This enables us to customize our service to accurately meet our customers’ specific wants and needs.
6Our Vision
Our vision at HelpSquad is to continually empower clients. Our mission is to enhance their customer interactions through human task services enabled by API and integration. We partner with the most successful and rapidly expanding brands globally to consistently provide superior customer experiences. We believe in united growth and scaling together.
Over 2000 businesses trust us
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Our friendly customer support agents are here to answer your customers’ questions. HelpSquad’s 24/7/365 omnichannel support solutions are designed for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
- 24/7/365 Outsourced Customer Service (Includes Phone, Email, Chat, Two-Way Texting and Social Media)
- ADA, HIPAA and PCI compliant contact center software included free
- 24×7 US Based, highly trained CSRs
- Instant lead and transcript forwarding to email or via SMS
- Appointment scheduling
- Knowledge base of FAQ creation and maintenance
- Integrations with CRMs, Zapier, and marketing tools
- Dedicated account manager
- 24×7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
Blog
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What is Critical Thinking? Critical thinking means carefully evaluating information before forming opinions or decisions. It involves questioning assumptions, considering different perspectives, and staying open to new ideas. Instead of accepting things at face value, it helps you dig deeper, reflect, and make thoughtful choices What is one way you are developing better critical thinking … Continued
Live chat
40 Canned Responses Live Chat Agents Must Have
Helping every customer quickly and accurately can be tough for contact centers, especially when lots of people are asking the same questions. That’s why having 40 Essential Canned Responses for Live Chat Agents is super helpful. These pre-written messages make it easy for agents to reply fast and consistently, making the whole support experience smoother. … Continued
Customer Service Outsourcing Guide
In-House Customer Service: Is It the Right Move for Your Business?
In today's fast-paced business environment, many companies turn to outsourcing as a solution to streamline operations and reduce costs. However, outsourcing customer service is not without its challenges, and there may come a time when bringing these services back in-house becomes necessary. In this series, we will explore the signs that customer service outsourcing is not working, the considerations involved in making the decision to bring projects back in-house, the steps to transition customer service operations, real-life case studies of successful transitions, best practices for managing in-house customer service, and concluding thoughts on aligning customer service strategy with overall business objectives. Join us as we delve into this important topic and provide valuable insights for optimizing customer service operations.
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.