Elevate your customer experience to new heights. We provide comprehensive customer service outsourcing to boost brand loyalty. Connect with your customers wherever on their favorite communication channels. Offerings include call center and answering services, IT support, live chat, SMS two-way texting, SMS P2P marketing, technical assistance, email and social media support services.
See how outsourced live chat support works on your website.
Results driven customer service BPO company
Award-Winning, Reliable Customer Service Outsourcing Service
HelpSquad BPO - customer support outsourcing service
Core Services and Differences
1Digital Customer Experience
2Back-Office Support
3Cutting-Edge ChatGPT and AI Technology
4Start-Ups
5Technology
6Our Vision
1Digital Customer Experience
2Back-Office Support
We handpick a talented team with the necessary skills to enhance interaction across all customer channels. Our goal is to strengthen your brand’s allegiance and provide a competitive edge. Roles our agents take on include:
VIRTUAL ASSISTANTS
Our virtual assistants take care of everyday tasks from customer support to bookkeeping and more. Concentrate on the important things, and we’ll take care of the rest.
ORDER PROCESSING
You’ve put in great effort into attracting new clients. We’ll help you close the deal by ensuring that your order process runs smoothly. We will handle all aspects including order tracking and returns.
RESEARCH
VAs can assist with every facet of topic or report research on your behalf. Our carefully structured quality assurance program ensures you receive the outcomes you’re seeking.
DATA ENTRY
We supply data entry professionals including typists, transcribers, coders, and clerks to manage all your data handling needs.
ACCOUNTING SUPPORT
Our team of outsourced accountants possesses knowledge and expertise across numerous industries and software applications. Virtual assistant bookkeepers are able to assist with accounts payable, accounts receivable, payroll, and taxes. We have stringent standards to ensure the precision and promptness of financial information, aiding you to make more informed business decisions.
3Cutting-Edge ChatGPT and AI Technology
We’ve utilized AI technology to organize, label, and index your data. This allows our agents to quickly respond to customer questions. It also contributes to an adaptable knowledge base that can be referenced by your staff and customers, enhancing the efficiency and responsiveness of your business.
4Start-Ups
Our customer support outsourcing solutions for startups consist of Digital and Voice Customer Support, Artificial Intelligence (AI) Operations, Support for Back-Office tasks, and Microtasking. By uniting our team with yours, we can broaden your team’s expertise in all aspects of customer interaction. The outcome is an expedited product launch into the market with a strong competitive edge.
5Technology
Besides being a customer service outsourcing provider, we are also heavily invested in technology. We have pioneered our proprietary AI-driven omnichannel contact center software. This enables us to customize our service to accurately meet our customers’ specific wants and needs.
6Our Vision
Our vision at HelpSquad is to continually empower clients. Our mission is to enhance their customer interactions through human task services enabled by API and integration. We partner with the most successful and rapidly expanding brands globally to consistently provide superior customer experiences. We believe in united growth and scaling together.
Over 2000 businesses trust us
Spark Orthodontics
"Good communication between company and customer!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
H.E.R. Accessories
"Having a real person in the live chat is what we were looking for, because having a robot can be frustrating when the consumer knows it's a robot & it needed to be priced to our needs. Help squad has been able to provide us with good business model and support during the past 3 years which has helped us to improve our relationship with our end users and today we see them as part of our team."
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
"Good communication between company and customer!"
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
"They handle all of our live support 24x7x365. Awesome customer service!!!"
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Get started today with 14 day free trial
Our friendly customer support agents are here to answer your customers’ questions. HelpSquad’s 24/7/365 omnichannel support solutions are designed for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
- 24/7/365 Outsourced Customer Service (Includes Phone, Email, Chat, Two-Way Texting and Social Media)
- ADA, HIPAA and PCI compliant contact center software included free
- 24×7 US Based, highly trained CSRs
- Instant lead and transcript forwarding to email or via SMS
- Appointment scheduling
- Knowledge base of FAQ creation and maintenance
- Integrations with CRMs, Zapier, and marketing tools
- Dedicated account manager
- 24×7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
10 Dec AI
The Rise of AI Agents in Customer Service
10 Dec 2024 By: Maria De Jesus
AI for customer service is changing how businesses interact with customers, leading to improved customer satisfaction. It automates repetitive tasks and delivers fast, personalized support. These AI-driven tools transform traditional customer service into a seamless, tech-powered experience. At the core of this shift are AI agents. They use artificial intelligence and real-time problem-solving to meet … Continued
09 Dec Customer Service
Offshoring vs Outsourcing: Key Differences and Benefits
09 Dec 2024 By: Mary Dellosa
This article explores the key differences and benefits of offshoring and outsourcing. Understanding these terms helps businesses make informed decisions about operations. Lets now talk about the difference of offshoring vs outsourcing. Understanding Offshoring and Outsourcing Offshoring and outsourcing help companies cut costs and boost efficiency. Though similar, they differ. Understanding these differences is key. … Continued
03 Dec Call Center Outsourcing
Unlocking Business Potential: The Value of B2B Services in Today’s Market
03 Dec 2024 By: Maria De Jesus
Understanding the B2B Landscape The business-to-business (B2B) landscape is huge, connecting companies that sell products or services to other businesses. Unlike B2C or business to customer, B2B focuses on lasting partnerships. These partnerships, often strengthened through a business to business service, promote mutual growth and success. Over time, the B2B landscape has transformed. Companies that … Continued
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.
