Managed Live Chat Service Supporting Your Business 24/7

68% of consumers say they trust and are willing to pay more for products and services from a brand known to offer around the clock live support. We guarantee our trained live chat agents will pay for themselves and then some.

Outsource chat support to experts

Our chat agents are thoroughly screened and highly-trained to ensure you have comfort with their approach, strategy, and style. We work for you!

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See how our chat support works on your website.

Why HelpSquad?

Top reasons to outsource chat support

1Value

With HelpSquad, you will never miss a lead again. Our chat agents will capture leads around-the-clock. When you sign up for HelpSquad, our team will work to gain an in-depth understanding of your business and then use that information to provide your customers with unmatched support. We can answer your customers’ questions in real-time and convert inquiries into sales. If you want your team to manage chats during business hours, our agents can handle nights and weekends, no problem! We’ll even be available if your team misses a chat. 

2Affordability

We’re up to 50x cheaper than hiring a full-time receptionist! HelpSquad 24-7 managed live chat service starts at as little as $185/month!  Our vision is to bring superior, affordable and tailored 24/7 customer service to every business, regardless of size or industry.

3Freedom

Sit back. Relax. We’ll train chat support agents assigned to your business for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.

4Trust

We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOURS is OUR business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained agents will represent your brand with pride and integrity.

5Omnichannel

Whether your customers prefer to contact you through live chat, text, email or Facebook Messenger, we’ve got them covered. 

6Satisfaction

44% of customers say that having questions answered by a live person while completing an online purchase is one of the most important features a website can offer.  Consumers want speed and convenience. HelpSquad will deliver both, all while providing a personalized experience. Our live chat service will serve as an extension of your brand, and work daily to provide your customers with the best customer service they have come to expect.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly chat support agents are here to answer your customers’ questions. HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

 

  • 24/7/365 Managed Live Chat Support for your website (Includes Two-Way Texting and Facebook Messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained live chat agents
  • Instant lead and chat transcript forwarding to email or via SMS
  • Appointment scheduling
  • FAQ creation and maintenance
  • Integrations with CRMs, Zapier, and marketing tools
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat
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Why 24/7 Customer Support Important For Your Business

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Customer Service KPIs explained

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