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Customer Support Outsourcing Service

HelpSquad is a 24/7 omnichannel BPO service that is redefining customer service outsourcing. Our virtual assistants will seamlessly integrate with your team, deliver superior service to your customers, and handle any back office function. Paired with cutting-edge AI technology, HelpSquad is your trusted partner to elevate customer experiences.

Customer Support Services Worthy Of Your Brand

As a digital leader in Customer Experience, HelpSquad simplifies the complex process of outsourcing customer service. Our US-based leadership team has built a global virtual assistant network of trustworthy and professional VAs, so your business can focus on critical operations and growth. Let HelpSquad simplify adding key resources to your team without a long-term commitment. 

Add Top Talent To Your Team Faster Than You Ever Thought Possible

Our virtual assistants capture leads around-the-clock. As soon as visitors arrive on your website, our agents provide them with personalized support based on an in-depth understanding of your business.

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See how outsourced live chat support works on your website.

Results driven customer service BPO company

Award-Winning, Reliable Customer Service Outsourcing Service

Top BPO CompanyTop Call Center=Top Virtual Assistant company
HelpSquad BPO

Core Services and Differences

1Digital Customer Experience

2Back-Office Support

3Cutting-Edge ChatGPT and AI Technology

4Start-Ups

5Technology

6Our Vision

1Digital Customer Experience

Elevate your customer experience to new heights. We provide comprehensive customer service outsourcing to boost brand loyalty. Connect with your customers wherever on their favorite communication channels.  Offerings include call center and answering services, IT support, live chat, SMS two-way texting, technical assistance, email and social media support services.

2Back-Office Support

We handpick a talented team with the necessary skills to enhance interaction across all customer channels. Our goal is to strengthen your brand’s allegiance and provide a competitive edge. Roles our agents take on include:


VIRTUAL ASSISTANTS

Our virtual assistants take care of everyday tasks from customer support to bookkeeping and more. Concentrate on the important things, and we’ll take care of the rest.

 

ORDER PROCESSING

You’ve put in great effort into attracting new clients. We’ll help you close the deal by ensuring that your order process runs smoothly. We will handle all aspects including order tracking and returns.

 

RESEARCH

VAs can assist with every facet of topic or report research on your behalf.  Our carefully structured quality assurance program ensures you receive the outcomes you’re seeking.

 

DATA ENTRY

We supply data entry professionals including typists, transcribers, coders, and clerks to manage all your data handling needs.

 

ACCOUNTING SUPPORT

Our team of outsourced accountants possesses knowledge and expertise across numerous industries and software applications. Virtual assistant bookkeepers are able to assist with accounts payable, accounts receivable, payroll, and taxes.  We have stringent standards to ensure the precision and promptness of financial information, aiding you to make more informed business decisions.

3Cutting-Edge ChatGPT and AI Technology

We’ve utilized AI technology to organize, label, and index your data. This allows our agents to quickly respond to customer questions. It also contributes to an adaptable knowledge base that can be referenced by your staff and customers, enhancing the efficiency and responsiveness of your business.

4Start-Ups

Our solutions for startups consist of Digital and Voice Customer Support, Artificial Intelligence (AI) Operations, Support for Back-Office tasks, and Microtasking. By uniting our team with yours, we can broaden your team’s expertise in all aspects of customer interaction. The outcome is an expedited product launch into the market with a strong competitive edge.

5Technology

Besides being a customer service outsourcing provider, we are also heavily invested in technology. We have pioneered our proprietary AI-driven omnichannel contact center software. This enables us to customize our service to accurately meet our customers’ specific wants and needs.

6Our Vision

Our vision at HelpSquad is to continually empower clients. Our mission is to enhance their customer interactions through human task services enabled by API and integration. We partner with the most successful and rapidly expanding brands globally to consistently provide superior customer experiences. We believe in united growth and scaling together.

 

Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly support agents are here to answer your customers’ questions. HelpSquad’s 24/7/365 omnichannel support solutions are designed for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

 

  • 24/7/365 Outsourced Customer Service (Includes Phone, Email, Chat, Two-Way Texting and Social Media)
  • ADA, HIPAA and PCI compliant contact center software included free
  • 24×7 US Based, highly trained CSRs
  • Instant lead and chat transcript forwarding to email or via SMS
  • Appointment scheduling
  • Knowledge base of FAQ creation and maintenance
  • Integrations with CRMs, Zapier, and marketing tools
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat
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