Twenty years of building better human support.
HelpSquad did not start as a healthcare BPO. It started as a question: why is it so hard for a real person to help a real customer when they need it? Two decades, six global delivery and operations hubs, and one healthcare arm later, we are still answering that question - now with Managed Virtual Medical Assistants at the center of the work.
Why we started HelpSquad Health.
Jason O'Neill on the origin of HelpSquad, the shift into healthcare, and why "embedded, not outsourced" is more than a tagline for us.
Connecting with patients and customers, one decade at a time.
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2005The foundation.
Michael Kansky founded LiveHelpNow, a chat software company built on one idea: give businesses a better way to talk to their customers. For a decade the team shipped award-winning help desk and live chat tools still used by thousands of brands today.
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2015The managed service revolution.
Clients had the tools, but not the people to run them. HelpSquad launched to fix that - introducing 24/7 live chat support and the Six-Squad Structure, an operational model built for accountability and specialisation that traditional call centers could not match.
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2020Global resilience.
As demand for 24/7 coverage grew, we opened strategic operations hubs in the Philippines and South Africa. The expansion meant uninterrupted service for our clients and access to an elite global talent pool of customer service professionals.
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2023Healthcare expansion.
Many of our clients were already healthcare practices, so we built a dedicated healthcare arm: fully managed call center teams, virtual medical assistants, front- and back-office support, and medical billing. HIPAA-compliant, BAA at the company level.
- 2025 Today2025
Innovation and excellence.
Today HelpSquad is recognised as a Top 15 Global Business Process Outsourcing company by Clutch. We integrate proprietary AI tools into every workflow so human empathy and machine precision work together - never the other way around.
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Let's build the squad your practice actually needs.
A 30-minute call. We'll listen to the work, map an engagement model, and tell you honestly if we are a fit.