The journey to HelpSquad’s founding was inspired by the most important people we know…our customers. And, it’s vision was brought to life with the help of our sister company, LiveHelpNow.
“Bring superior, affordable and tailored 24/7 customer support to every business.” – HelpSquad’s Vision Statement
In 2005, HelpSquad’s CEO, Michael Kansky, founded LiveHelpNow, a SaaS company that provides live chat software to businesses that wish to offer quality, live customer support on their websites.
Over the next 10 years, LiveHelpNow flourished, helping thousands of companies connect with their customers on the web. But, during that time, our team also noticed that a steady trend had begun to emerge in the world of customer support…some of our clients had greater needs than our software alone could provide.