Did you know that if you offer a searchable knowledge base to your employees and customers that you could save 50-80% on customer support costs? Yet, there is no tool or AI in existence that is capable of creating and updating a business’s knowledge base.
To maintain an effective knowledge base you need employees with these skills:
- In-depth knowledge of your product or service
- Intimate familiarity of your product/service’s pipelines and life cycles
- Excellent communication skills
- Superior technical writing ability
Sounds like a unicorn? Because it is. And, this is why so many decide to abandon knowledge base upkeep. It’s time to rethink knowledge base management with HelpSquad!