According to Forrester research, 70% of customers prefer to use a company’s website to get answers on their own.
Let HelpSquad Build A Knowledge Base Your Team And Your Customers Will Love
Did you know that if you offer a searchable knowledge base to your employees and customers that you could save 50-80% on customer support costs? Yet, there is no tool or AI in existence that is capable of creating and updating a business’s knowledge base.
To maintain an effective knowledge base you need employees with these skills:
- In-depth knowledge of your product or service
- Intimate familiarity of your product/service’s pipelines and life cycles
- Excellent communication skills
- Superior technical writing ability
Sounds like a unicorn? Because it is. And, this is why so many decide to abandon knowledge base upkeep. It’s time to rethink knowledge base management with HelpSquad!
How We Make Knowledge Base Magic Happen
Getting started is easy. You’ll simply provide HelpSquad with access to any content that can be used to build your custom Knowledge Base – customer conversation transcripts (voice, chat, social media), existing KB articles, product literature, internal training documents, etc. After a team of HelpSquad experts truly understand the ins-and-outs of your business, they’ll suggest the architecture for your Knowledge Base. HelpSquad will then begin writing articles and creating content and videos that will not only be published on your KB, but will also be shareable across social channels. But the service doesn’t stop there, we’ll continue to analyze customer interactions so your content can be continuously updated.
Learn More About Knowledge Base Management As-A-Service (KaaS)
With all the conversational data from clients, there is now a way to use that information to build and maintain custom Knowledge Bases that produce tons of benefits. A properly managed, up-to-date KB can improve customer experience and satisfaction by acting as a reliable 24/7 resource. Expensive and time consuming customer support interactions can be deflected to your KB for fast, efficient resolution. A Knowledge Base can also serve as a valuable training resource and reference for employees. We welcome you to try our knowledge base management service. Speak with one of our friendly team members to be the first to experience this one-of-a-kind service. Beta trial launching in 2023!
"It’s a never ending struggle to deliver captivating customer service. When we're buried in phone calls, support tickets and live chats, and finding ourselves answering the same questions again and again. HelpSquad helped us by taking over the management of our knowledge base! Our live support volumes are down by 40%, our handling and wait times are down 70%."
– Satisfied HelpSquad Client
You’ve got questions? We’ve got answers.
Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
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