KNOWLEDGE BASE MANAGEMENT AS-A-SERVICE

Let HelpSquad create, manage, and optimize your Knowledge Base so you can offer the best self-help possible to your employees and customers. Be the first to experience this one-of-a-kind service with our beta trial launching in 2023.

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Let HelpSquad Build A Knowledge Base Your Team And Your Customers Will Love

Did you know you can cut customer support costs by as much as 50–80% just by giving your team and customers access to a searchable Knowledge Base? It’s a big savings—but here’s the catch: no tool or AI can build and maintain a truly effective, up-to-date Knowledge Base on its own. It still takes the right people behind the scenes to make it work.

 

To keep a Knowledge Base accurate and useful, you need dedicated employees with a rare combination of skills:

 

  • In-depth knowledge of your product or service
  • Intimate familiarity with your product’s pipelines and life cycles
  • Excellent communication skills to convey information clearly
  • Superior technical writing ability to make complex details accessible

Sounds like a unicorn? Because it is. This is why so many businesses ultimately give up on Knowledge Base upkeep.

 

But it’s time to rethink Knowledge Base management with HelpSquad! We bring the expertise, structure, and support you need to keep your Knowledge Base a valuable, living resource for both employees and customers. Connect with us to learn how we can make Knowledge Base management easier than ever.

How We Make Knowledge Base Magic Happen

Getting started with HelpSquad’s Knowledge Base service is straightforward and highly customizable to your business:

 

  • Gather & Share Content: Start by providing any existing materials, such as:
    • Customer conversation transcripts (from chat, voice, and social media)
    • Existing Knowledge Base articles, FAQs, or product documentation
    • Internal training guides and onboarding materials
  • Customized Structure: HelpSquad’s team will take time to understand your business thoroughly and propose an architecture for your Knowledge Base that suits your unique needs and supports streamlined information access.
  • Content Development: We’ll create diverse, impactful content, including:
    • Detailed articles, step-by-step guides, and troubleshooting resources
    • Engaging videos for visual learners and complex topics
    • Content optimized for sharing across social media channels
  • Ongoing Optimization: We don’t just set up your Knowledge Base and walk away. Our team keeps a close eye on customer interactions and continuously updates the content, making sure everything stays accurate, useful, and aligned with what your customers actually need over time.

 

By partnering with HelpSquad, your Knowledge Base will become an actively managed, powerful resource designed to enhance customer support and engagement. Fill out the form below to get started on building a Knowledge Base system tailored for success.

Learn More About Knowledge Base Management As-A-Service (KaaS)

We build a custom Knowledge Base that’s tailored to your business using real customer conversations. A well-organized and regularly updated Knowledge Base becomes a go-to 24/7 resource for your customers. It improves their experience, builds trust, and helps them find answers quickly.

 

You can reduce the number of support tickets by giving customers a way to resolve common questions on their own. But it doesn’t stop there. A strong Knowledge Base is also a valuable tool for your staff—perfect for onboarding new hires. This also helps with giving your team a quick reference to stay sharp and informed.

 

Our Knowledge Base management service has officially launched in beta! Connect with one of our friendly team members today to explore how this innovative service can elevate your business, creating smoother support interactions and empowering both customers and employees alike.

Knowledge Base As A Service FAQ

What is HelpSquad?

HelpSquad is a business process outsourcing (BPO) company that provides 24/7 live chat support, call center services, and virtual assistant solutions for businesses in healthcare, real estate, eCommerce, and more.

What is Knowledge Base Management as-a-Service (KaaS)?

HelpSquad’s KaaS is a full-service solution where HelpSquad creates, manages, and optimizes your Knowledge Base. This provides quality self-help resources for customers and employees, reducing support costs and enhancing the user experience.

Can HelpSquad provide the knowledge base software?

Yes, we can. If you already have a knowledge base, we’ll help manage and improve it. If not, HelpSquad can set one up for you using our partner’s platform. Our team handles everything—from setup to keeping it organized and useful—so your customers always have access to the right information.

Can AI use my knowledge base to answer questions?

Yes! HelpSquad can connect your knowledge base to our Hue AI chatbot. Our AI chatbot can instantly respond to common customer questions using your existing info. The better organized and updated your knowledge base is, the smarter the AI becomes. We can also help build and maintain your knowledge base to make sure it works smoothly with AI. Making sure your chatbot delivers accurate and helpful answers every time.

How can HelpSquad improve my company's knowledge base?

We keep your knowledge base fresh and useful by looking at real customer questions and spotting gaps or new topics to cover. Then, we work with your team to improve and organize the content. Making it easier to search and more helpful for users. Our goal is to deliver faster answers, fewer support tickets, and a better overall experience through your company’s KB.

What types of content do I need to provide to get started?

To get started, just share what you already have. This includes like chat and call transcripts, current help articles, product guides, and training docs. We’ll use that info to build a knowledge base that fits your business and makes support easier for everyone.

How does HelpSquad ensure my knowledge base remains up-to-date?

We keep an eye on your customer chats, emails, and other interactions to spot new questions or topics. Then we update existing articles and add new ones. We can also create videos if needed—so your knowledge base always stays current and helpful.

What are the benefits of having a searchable knowledge base?

It helps people find answers fast—no need to contact support. That means quicker solutions for your customers and fewer questions landing in your inbox. In some cases, it can cut support requests by up to 80%, saving time and money while making self-service a breeze.

How much can I save on customer support costs with a knowledge base?

A good knowledge base can save you a lot—up to 50–80%. It lets customers find answers on their own, so your team spends less time on repetitive questions and more time solving complex issues.