Did you know you can cut customer support costs by as much as 50–80% just by giving your team and customers access to a searchable Knowledge Base? It’s a big savings—but here’s the catch: no tool or AI can build and maintain a truly effective, up-to-date Knowledge Base on its own. It still takes the right people behind the scenes to make it work.
To keep a Knowledge Base accurate and useful, you need dedicated employees with a rare combination of skills:
- In-depth knowledge of your product or service
- Intimate familiarity with your product’s pipelines and life cycles
- Excellent communication skills to convey information clearly
- Superior technical writing ability to make complex details accessible
Sounds like a unicorn? Because it is. This is why so many businesses ultimately give up on Knowledge Base upkeep.
But it’s time to rethink Knowledge Base management with HelpSquad! We bring the expertise, structure, and support you need to keep your Knowledge Base a valuable, living resource for both employees and customers. Connect with us to learn how we can make Knowledge Base management easier than ever.