KNOWLEDGE BASE MANAGEMENT AS-A-SERVICE

Did you know that if you offer a searchable knowledge base to your employees and customers that you could save 50-80% on customer support costs? Yet, there is no tool or AI in existence that is capable of creating and updating a business’s knowledge base. 

To maintain an effective knowledge base you need employees with these skills:

1. In-depth knowledge of your product or service
2. Intimate familiarity of your product/service’s pipelines and life cycles
3. Excellent communication skills
4. Superior technical writing ability

Sounds like a unicorn? Because it is. And, this is why so many decide to abandon knowledge base upkeep. It’s time to rethink knowledge base management with HelpSquad!

Getting started is easy. You’ll simply provide HelpSquad with access to any content that can be used to build your custom Knowledge Base – customer conversation transcripts (voice, chat, social media), existing KB articles, product literature, internal training documents, etc. After a team of HelpSquad experts truly understand the ins-and-outs of your business, they’ll suggest the architecture for your Knowledge Base. HelpSquad will then begin writing articles and creating content and videos that will not only be published on your KB, but will also be shareable across social channels. But the service doesn’t stop there, we’ll continue to analyze customer interactions so your content can be continuously updated. 

With all the conversational data  from clients, there is now a way to use that information to build and maintain custom Knowledge Bases that produce tons of benefits. A properly managed, up-to-date KB can improve customer experience and satisfaction by acting as a reliable 24/7 resource. Expensive and time consuming customer support interactions can be deflected to your KB for fast, efficient resolution. A Knowledge Base can also serve as a valuable training resource and reference for employees. We welcome you to try our knowledge base management service. Speak with one of our friendly team members to be the first to experience this one-of-a-kind service. Beta trial launching in 2023!