It is up to 90% cheaper to hire a part-time customer support agent than it is to hire a full-time, salaried employee or a temp.
Part-Time Agents That Truly Represent Your Brand
HelpSquad’s part-time customer support representatives (CSRs) will answer your customers’ questions by chat and email, produce quotes, dispatch follow-ups, schedule appointments, manage orders, provide technical support, and more. Our fractional agents will be trained on your business’s systems and processes and will dedicate at least 1/4 of their workday to focus solely on your business. This will allow your staff to focus on more complex tasks, while also ensuring that your customers are receiving personalized, superior support.
Professional, Highly Trained Part-Time Customer Service Agents
Our fractional customer service agents are rigorously screened for grammar, spelling and typing capabilities, and only those with the highest performance scores become members of our CSR squad. We also perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand.
High-Quality Support For A Steal Of A Price
It is up to 90% cheaper to hire a fractional customer support agent than it is to hire a full-time, salaried employee or a temp. Plus, you can scale the service to fit your business’s needs. Hire just one part-time agent or an entire team. Coming to HelpSquad in 2023! Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for your business!
"Their service is outstanding. Their staff is extremely professional and accommodating. Any issues we have had, which were minor, were quickly addressed. When our leads slowed due to the time of the year they switched our monthly plans without question."
– MultiSoft Corporation
HelpSquad is here to help
Get started today!
RECENT HELPSQUAD NEWS
Benefits of an After-hours Answering Service
What Is a Good Answering Service An after-hours answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from … Continued
Unlocking potential of an SMS Chatbot with Examples
If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued
40 Canned Response Examples Every Live Chat Agent Must Have Handy in 2023
Providing consistent, fast, and helpful support to each customer can be a challenging goal for a contact center to achieve. A robust library of canned responses is a must have for contact centers to keep favorable customer satisfaction scores. Having an arsenal of ready-to-use, plug-and-send responses to common customer questions will lead to desired customer … Continued