It is up to 90% cheaper to hire a part-time customer support agent than it is to hire a full-time, salaried employee or a temp.
Part-Time Agents That Truly Represent Your Brand
HelpSquad’s part-time customer support representatives (CSRs) will answer your customers’ questions by chat and email, produce quotes, dispatch follow-ups, schedule appointments, manage orders, provide technical support, and more. Our fractional agents will be trained on your business’s systems and processes and will dedicate at least 1/4 of their workday to focus solely on your business. This will allow your staff to focus on more complex tasks, while also ensuring that your customers are receiving personalized, superior support.
Professional, Highly Trained Part-Time Customer Service Agents
Our fractional customer service agents are rigorously screened for grammar, spelling and typing capabilities, and only those with the highest performance scores become members of our CSR squad. We also perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand.
High-Quality Support For A Steal Of A Price
It is up to 90% cheaper to hire a fractional customer support agent than it is to hire a full-time, salaried employee or a temp. Plus, you can scale the service to fit your business’s needs. Hire just one part-time agent or an entire team. Coming to HelpSquad in 2023! Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for your business!
"Their service is outstanding. Their staff is extremely professional and accommodating. Any issues we have had, which were minor, were quickly addressed. When our leads slowed due to the time of the year they switched our monthly plans without question."
– MultiSoft Corporation
Kofile Technologies
Spark Orthodontics
N.J. Hair Center
Mason Bottle
MultiSoft Corportation
Simple Agency Oy
HelpSquad is here to help
Get started today!
RECENT HELPSQUAD NEWS
Recent Events
08 Aug
Customer Service Outsourcing Guide
Nearshore outsourcing: The ultimate guide
A successful customer service outsourcing project begins with selecting appropriate strategy based on the organization's needs. Our comprehensive nearshore outsourcing guide is here to help you decide if a nearshore BPO is suitable for your requirements.
08 Aug
Customer Service Outsourcing Guide
6 Best Customer Service Outsourcing Companies
One of the hardest decisions a company can make is to outsource customer service. There could be many reasons why outsourcing would even be on an agenda. Two that stand out are staffing issues (turnover) and training. The outcome of outsourcing customer service could be either a wild success or irreparable damage to company's reputation. This is why selecting an outsourcing partner that fits your needs while upholding your customer service standards is absolutely crucial.
07 Aug
Customer Service Outsourcing Guide
The Ultimate Guide to Customer Service Outsourcing Contracts
Customer service outsourcing contracts could be complex. Learn how to negotiate a perfect customer service outsourcing contract in this guide.