Cut costs. Not corners.
Skilled part-time receptionists for chat and voice support. Trained to know your business inside and out, deliver top-tier service, and drive new leads - without the cost of a full-time hire. Start with one shift, scale into full coverage.
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Elastic staffing. Real people.
Represent your brand.
Live chat, phone, email, scheduling, quotes, order management, and tech support. Each agent is trained on your business so they blend in with your team.
Rigorously screened.
Communication, grammar, spelling, and typing-speed assessments. Plus in-depth voice evaluations so you can choose the agent whose tone matches your brand.
Cut costs up to 80%.
Part-time agents vs. full-time or temp staffing. No office space, no equipment, no benefits overhead. Start with one; scale as you grow.
Elastic staffing.
Ideal for seasonal spikes, peak hours, weekends, or after-hours coverage. Scale up fast when volume jumps; dial back when it doesn't.
Coverage patterns we see every day.
A few ways clients use part-time agents. Mix and match, or use just one.
Nine years of on-brand chat. No FT hire required.
An Illinois medical brand has run patient and prospect website chat through HelpSquad for 9+ years - dedicated agents trained on Restore's protocols, qualifying leads and creating records, scaling up and down without hiring. The same model fits any team that needs steady part-time coverage rather than a full-time desk.
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
Managed teams custom-priced.
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
What clients say about working with us.
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
We could not be happier with the way HelpSquad have seamlessly integrated themselves into our daily operations.
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions and provide information to customers.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Answers before you ask.
What services do part-time agents cover?
Live chat, phone, email, quotes, order processing, appointment scheduling, technical troubleshooting, and lead qualification. Every agent is trained to represent your brand across every channel.
What is the difference between a part-time managed agent and a freelancer?
A managed part-time agent from HelpSquad includes professional oversight, dedicated account management, and continuous training. A freelancer requires your direct supervision. Our agents are supported by Team Leads who own quality control - scalable and consistent without adding management burden to your team.
How do part-time agents handle seasonal spikes?
Part-time staffing is elastic. You scale up during peak season or a promotion and scale back when volume normalises - no overstaffing during slow months. Inquiries never go unanswered during busy periods.
Can I start with after-hours or weekend coverage only?
Yes. We offer flexible scheduling including nights, weekends, and holidays. Part-time agents for after-hours keeps your business accessible 24/7 and captures leads your competitors miss when they're offline.
What does it cost?
From $8/hour. Flexible plans let you pick the coverage that fits your budget and operational needs. Typically 80% cheaper than an equivalent full-time in-house hire once you factor in loaded cost.
How quickly can I launch?
Training starts the day you sign up. Most businesses are up and running within days, depending on scope and scripting work.
How do you ensure quality?
Rigorous screening on communication, grammar, spelling, and typing speed. Voice assessments for phone roles. Continuous coaching and performance monitoring by our in-house Team Leads after launch.
Can I scale as my business grows?
Yes. Start with one part-time agent, scale into a full team, or move to 24/7 coverage - we adjust to your pace with no contract renegotiation.
Is HelpSquad HIPAA and PCI compliant?
Yes. HIPAA-compliant workflows with a BAA at the company level. PCI DSS SAQ C-VT compliance documentation available.
How to a Hire Customer Service Agents That Don't Suck
Bad agents cost revenue and 67% of customers will switch brands after one rough call. Hiring tips and team management advice for customer service roles.
10 Tips for Recruiting and Hiring Remote Workers
Ten practical tips for recruiting and hiring remote work talent, covering the skills to screen for, where to post jobs, and how to onboard new hires.
The 9 Steps of How to Interview and Hire Remotely
With the average hire costing $7,645, vetting remote work candidates matters. Walk through 9 steps from posting the job to virtual onboarding and training.
Cover the hours your team can't.
A 30-minute call. We'll scope the shifts, match the agent, and tell you honestly if we are a fit.