Live Chat Agents Supporting Your Business 24/7

We guarantee our 24/7 live chat agents will pay for themselves and then some by capturing leads and improving your customers’ experience,

Superior support for your customers

Our agents are thoroughly screened and highly-trained to ensure you have comfort with their approach, strategy, and style. We work for you!

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See how our live support works on your website.

Why HelpSquad?

Top reasons our clients love us.

1Affordability

We’re up to 50x cheaper than hiring a full-time employee! Our vision is to bring superior, affordable and tailored 24/7 customer service to every business, regardless of size or industry.

2Freedom

Sit back. Relax. We’ll train your new support agents for you. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.

3Professional

We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOU are our business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained agents will represent your brand with pride and integrity.

4Convenience

Whether your customers prefer to contact you through live chat, text or Facebook Messenger, we’ve got them covered. We are a one-stop shop for all of their support needs.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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Over 2000 businesses trust us

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Spark Orthodontics

"Good communication between company and customer!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

Get started today with 14 day free trial

Our friendly support agents are here to answer your questions. HelpSquad has 24/7/365 omnichannel support solutions for businesses of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

3 Big Mistakes Businesses Make When it Comes to Employee Advocacy

Attracting and engaging new customers is a challenge for many organizations. But employee advocacy is one of the most powerful and sustainable methods to reach new potential customers  that may be impressed with your products and services.  With employee advocacy gaining momentum, you want to make sure that your business is utilizing its full potential. … Continued

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5 Ways to Stay Connected With Your Customers From Afar

I watch my Keurig pumps the last few drops of coffee into my cup. It’s always those last few drips that seem to take the longest. Tired and impatient, I just want to move on with my morning. This stage of the brewing process serves as a great analogy for where we stand with the … Continued

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How to Build Customer Loyalty for Your Small Business

While many small businesses focus their energy and resources on generating new business, focusing on existing customers may be a better place to direct your efforts. A loyal client base is the lifeblood of any business. Loyal customers not only spend more than a new customer, but 65% of your sales will come from existing … Continued

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Customer Service KPIs explained

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs

In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.