Our History

Michael Kansky founded LiveHelpNow in Hatboro, Pennsylvania. The mission was to build a better way for businesses to communicate with their customers. For a decade, the company focused on developing award winning help desk and live chat software that is still used by thousands of brands today.

HelpSquad was launched to solve a specific client need: businesses had the tools but lacked the professional staff to manage them. We introduced 24/7 live chat support to the market and the 6 Squad Structure, an operational model designed to provide accountability and specialized service that traditional call centers could not match.

As the demand for 24/7 support increased, we expanded our physical footprint. We opened strategic operations hubs in the Philippines and South Africa. This expansion allowed us to provide uninterrupted service and tap into a global talent pool of elite customer service professionals.

While many of our existing clients were in Healthcare, HelpSquad decided to increase our support of medical and health practices. We became more than just a staffing service by offering fully managed healthcare call center teams including front- and back office services, medical billing, and more.

Today, HelpSquad is recognized as a Top 15 Global Business Process Outsourcing (BPO) company by Clutch. We continue to evolve by integrating our proprietary AI tools into our workflows. By combining human empathy with AI-powered platforms, we provide a level of precision and efficiency that remains unmatched in the industry.