Deliver seamless patient experiences with our tailored call center and patient service outsourcing for healthcare providers. We ensure HIPAA-compliant support across multiple channels – phone, chat, email, SMS – enhancing accessibility and patient satisfaction. HelpSquad offers call center and answering services, appointment scheduling, insurance verification, medical billing support, SEO optimization, and social media assistance.
Results driven Healthcare BPO company
Award-Winning, Healthcare Outsourcing Services



HelpSquad Health – Outsourcing Solutions for Healthcare Providers
Specialized Support Services for Medical Practices

1Comprehensive Healthcare Patient Support
2Healthcare Back-Office Support
3AI-Powered Healthcare Assistance
4Marketing & Local SEO Services
5Scalable Solutions for Healthcare Startups
6Technology & Compliance
7Our Vision
1Comprehensive Healthcare Patient Support
2Healthcare Back-Office Support
Our healthcare-trained virtual assistants and support specialists handle critical administrative tasks, allowing your team to focus on patient care. Key roles include:
- Virtual Healthcare Assistants
Our healthcare VAs manage patient inquiries, insurance verification, and administrative tasks, ensuring efficiency in day-to-day operations. Hire one VA or we’ll handle your entire healthcare call center. - Appointment Scheduling & Reminders
Reduce no-shows and improve patient retention with seamless appointment scheduling and automated reminders via call, text, or email. - Insurance Verifications & Authorizations
Ensure smooth patient experiences with accurate insurance verification and pre-authorization support for procedures and treatments. - Data Entry & Record Management
Maintain accurate and organized electronic health records (EHR) with our data entry professionals trained in healthcare compliance.
3AI-Powered Healthcare Assistance
We integrate AI and automation to streamline call center patient support, reduce wait times, and enhance accuracy. Our AI-powered chat solutions assist with FAQs, appointment setting, and real-time patient inquiries—freeing up your staff to focus on critical care.
4Marketing & Local SEO Services
We help healthcare providers boost visibility, attract patients, and build trust through Google review management, local SEO optimization, and social media engagement.
5Scalable Solutions for Healthcare Startups
Our call center outsourcing services empower healthcare startups to grow efficiently. From virtual front-desk support to AI-driven patient interactions, we provide cost-effective solutions that scale with your practice or healthcare business.
6Technology & Compliance
As a trusted healthcare call center outsourcing provider, we combine technology with compliance-driven solutions. Our HIPAA-compliant teams will use your EHR and patient management tools, ensuring secure and efficient healthcare support.
7Our Vision
At HelpSquad Health, we are committed to improving patient experiences through technology-driven, human-centered call center support. Our mission is to help healthcare providers streamline operations, reduce costs, and enhance patient satisfaction—so they can focus on delivering exceptional care.
Meet our Healthcare Virtual Assistants
CJ Mendez
Reina Verdida
Jenny Rose
Rose Macion
Healthcare Providers Trust Us
HelpSquad Health
Seamless Solutions, Better Patient Care.

HIPAA-Compliant Medical VA & Outsourcing Services
Delivering exceptional patient care requires focus. HelpSquad Health offers secure, HIPAA-compliant outsourcing solutions to independent medical practices, medical groups, and hospitals—helping you reduce costs, streamline operations, and make patient communications stress-free, all while enhancing patient satisfaction.

Medical Terms & Patient Communication Expert
Connecting with patients isn’t just about answering calls—it’s about delivering clear, compassionate support, especially in accent-sensitive regions and for elderly populations. Our virtual assistants are well-versed in medical terminology and trained to assist US-based patients with professionalism and empathy, ensuring they feel heard, understood, and cared for.

24/7 Healthcare Call Center & Live Chat Support
Never let a patient inquiry go unanswered. Our round-the-clock support team assists with appointment scheduling, insurance verification, and general inquiries—helping your practice stay accessible, responsive, and patient-centric at all hours. You’ll never have to worry about office employees calling out again. The HelpSquad team will always be there to provide coverage. We also provide guidance on prescription-related questions, directing patients to the appropriate channels for refills and medication inquiries.

Seamless EHR & PMS Integration
Maximize efficiency with virtual assistants skilled in using EHR and practice management software. Whether you use Epic, Veradigm, Athena, Cerner, eClinicalWorks, or other platforms, our team ensures a smooth integration—streamlining workflows, reducing administrative burdens, and allowing your staff to focus on patient care.

AI-Powered Efficiency for Modern Healthcare
Enhance patient interactions with AI-driven chatbots that handle everything from routine questions to automated appointment reminders and workflow optimizations. Our technology-powered approach improves efficiency while maintaining a human touch in patient communications.

Marketing and Social Media Management
HelpSquad boosts your brand’s online presence with social media management, Google review responses, and local SEO optimization. We enhance engagement, credibility, and growth with strategic, results-driven campaigns.
Get Started Today
HelpSquad Health’s HIPAA-compliant virtual assistants provide round-the-clock patient support and administrative services for healthcare providers of all sizes.
Fill out the form, and our team will help find the best solution for your practice.
24/7 Outsourced Healthcare Support Includes:
- Patient support via phone, email, live chat, text, and social media
- HIPAA, ADA, and PCI-compliant contact center software at no extra cost
- Expert healthcare support specialists available 24/7
- Instant lead and transcript forwarding via email or SMS
- Appointment scheduling and insurance verification
- EHR and practice management software data entry
- Knowledge base creation for patient FAQs
- Seamless integrations with CRMs, telehealth, and healthcare tools
- Dedicated account manager for personalized support
- Need assistance? Contact us 24/7 at 1-877-775-3667 or via Live Chat.
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