fbpx

Outsource Facebook Messenger Chats To Live Agents

Our best-in-class, omnichannel live chat service will revolutionize any brand’s customer experience by allowing customers to receive 24/7 support via Facebook Messenger.

Professional, intelligent live chat agents to provide quality, 24/7 support to your customers via two-way Facebook Messenger chat.

An Omnichannel Option For the Modern Customer

Let us engage with your customers on one of their favorite communication channels, Facebook! HelpSquad’s live chat team responds quickly and professionally to any direct messages initiated via your company’s Facebook page. Your followers will never have to wait for answers again. As soon as they reach out to you, they are guaranteed prompt attention and assistance 24/7. The best part is that it takes virtually no time to outsource Facebook Messenger interactions to HelpSquad’s managed chat service. This feature is included free with any subscription package.

More Communication Channels, More Opportunities

The Facebook Messenger feature opens businesses up to a whole new world of opportunity and revenue. Having a live human present to answer questions 24/7 whenever a prospect or customer visits your company’s Facebook page can mean the difference between losing or making a sale. Current and prospective customers love having this type of access and availability to support, and will be far more likely to become return customers. Let us get you started today!

"We were swamped with customers using our Facebook page to contact our customer service with basic questions. --Where is my order? --How much is shipping? HelpSquad helped us by fielding all incoming Facebook messenger conversations by a professional team of agents! We can now again focus on what is important, our business!"

– Satisfied HelpSquad Client

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone and social media customer support, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

RECENT HELPSQUAD NEWS

Recent Events

GDPR Compliance

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA areas. The GDPR aims primarily to give control to individuals over their personal … Continued

read more

Multilingual Chat

In the realm of live chat services, the term ‘Multilingual Chat’ refers to a feature that allows communication between users who speak different languages. This feature is often integrated into live chat services to facilitate seamless communication between users from different linguistic backgrounds. The importance of multilingual chat in today’s globalized world cannot be overstated, … Continued

read more

Proactive Chat

Proactive chat is a feature of live chat services that allows businesses to initiate conversations with website visitors. This functionality is often used to engage potential customers, answer questions, and provide assistance, which can lead to increased conversions and customer satisfaction. Proactive chat is typically triggered based on certain behaviors or conditions, such as the … Continued

read more