At HelpSquad, our part-time customer service agents do more than just answer calls—they become an extension of your team. From live chat and phone support to handling emails, scheduling, quotes, order management, and even tech assistance, they’ve got it covered. Each agent is carefully trained on your business systems so they can what matters most. While they handle the day-to-day, your in-house staff can focus on strategic projects and growth. Get reliable, high-quality support that feels personal and leaves a lasting impression with HelpSquad.
Results driven virtual assistants
Always On, Always Trustworthy - Your Virtual Assistant Solution!
Part-Time Receptionists That Truly Represent Your Brand
Professional, Highly Trained Part-Time Customer Service Agents
At HelpSquad, we don’t just hire anyone—we select the best. Our part-time agents go through a rigorous screening process. We tests their communication skills, grammar, spelling, and typing speed. Only top performers make the cut. We also conduct in-depth voice evaluations so you can choose someone whose tone and personality match your brand perfectly. Every detail matters because we know every customer interaction represents your company. Hire a virtual receptionist who sounds professional, stays on brand, and delivers a consistently great experience with HelpSquad.
High-Quality Support For A Steal Of A Price
With HelpSquad, you can cut customer service costs by up to 80% compared to hiring full-time staff or even short-term temps. Our part-time agents give you the support you need—without the overhead. Plus, our flexible plans grow with you. Start with one agent, and add more as your business expands. It’s a cost-effective way to get top-notch support, exactly when you need it. We’ll help you build a plan that fits your business like a glove. Just fill out the form below and a member of our team will reach out to discuss the perfect plan for your business.
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US Based company and management team
Highly trained live chat and voice agents
Trained on your business’s systems, software, and operations
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
Dedicated account manager for your business
24/7 Support at 1-877-775-3667 or via live chat
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
Part-Time Customer Service FAQ
What is HelpSquad?
HelpSquad is a business process outsourcing (BPO) company that provides 24/7 live chat support, call center services, and virtual assistant solutions for businesses in healthcare, real estate, eCommerce, and more.
What services does your Part-Time Customer Service Agents offer?
HelpSquad’s Part-Time Customer Service Agents manage live chat, email support, quote drafting, order processing, appointment scheduling, technical support, and lead capture. They’re trained to represent your brand with tailored, expert support to meet specific business needs.
How do I know if your agency is the right fit for my business?
HelpSquad works with businesses of all sizes—we can jump in part-time or provide full 24/7 coverage, whatever you need. Our agents learn your systems, match your tone, and blend right in with your team. It’s support that feels like it’s coming from inside your company.
What are the benefits of hiring a part-time Customer Service Agent?
Hiring a part-time customer service agent gives you extra support without the full-time cost. It’s great for covering peak hours, weekends, or times when your team’s stretched thin. You still get trained, professional help for your customers. With more flexibility and lower overhead. Perfect if you want to boost support without overstaffing.
How do you ensure the quality of your part-time customer support agents?
We’re picky—in a good way. HelpSquad agents go through a detailed evaluation process that checks for clear communication, strong grammar, accurate spelling, and fast, reliable typing. We also do voice assessments to make sure they match your brand’s tone and personality. Only the best make the cut.
Can I scale my customer support as my business grows?
Absolutely. HelpSquad makes it easy to start with just what you need and add more support as your business grows. Whether it’s one part-time agent or a full team, we adjust to match your pace.
What are your pricing options?
HelpSquad offers flexible and affordable plans, with part-time support starting at just $8 per hour. We’ll work with you to create a plan that fits your budget and gives you the right level of support for your business.
How quickly can I expect support after signing up?
Pretty fast! As soon as you sign up, we start training your agents right away. We aim to have your support team up and running as quickly as possible—often within just a few days.
Do you provide 24/7 support?
Yes! HelpSquad offers full 24/7 support, so your customers can get help anytime. We’ve got you covered around the clock.
What industries do you specialize in?
We support businesses in all kinds of industries. That includes legal, home services, finance, IT, healthcare, eCommerce, and more. Our agents are trained to understand the ins and outs of your field. So the service always feels professional and tailored to what your business needs.
What if I am not satisfied with the service?
Your satisfaction matters to us. If things aren’t working out, we’ll step in quickly to make improvements, fine-tune the approach, or assign a different part-time agent.
RECENT HELPSQUAD NEWS
Recent Events
27 Jan Cybersecurity
The Invisible Bodyguard: Why Zero-Trust is the New Standard for Patient Trust
27 Jan 2026 By: Maria Rush
I have spent the last few years helping business owners build remote teams and I can tell you that you cannot outsource safely without a zero-trust framework. If you want to protect your practice from a data breach while outsourcing, zero-trust is the only way to ensure you aren’t just handing over the keys to … Continued
19 Dec Healthcare
Optimizing Clinical Trial Call Center Services for Enhanced Patient Engagement
19 Dec 2025 By: Mary Dellosa
Patients often abandon clinical trials because the process is confusing, jargon-heavy, and difficult to navigate. Clinical trial call center services improve patient engagement by simplifying communication, reducing enrollment friction, and providing step-by-step guidance from first inquiry through screening. Optimizing these services can increase trust, improve conversion rates, and support stronger recruitment outcomes. Recruitment is the … Continued
17 Dec Customer Service
HelpSquad vs HelloRache: Which Healthcare Virtual Assistant Service Actually Has Your Back?
17 Dec 2025 By: Vlade Legaspi
Let’s be real, running a healthcare practice is exhausting. Between patient care, documentation, insurance headaches, and trying to maintain some semblance of work-life balance, the last thing you need is a virtual assistant service that overpromises and underdelivers. That’s why many practices carefully evaluate healthcare virtual assistant services to ensure they’re choosing a solution that … Continued