HelpSquad’s part-time customer service agents are ready to handle a range of tasks to keep your business running smoothly. They’ll answer your customers’ questions via live chat, phone, and email, draft quotes, dispatch follow-ups, schedule appointments, manage orders, provide technical support, and more. Our agents receive thorough training on your business’s systems, allowing them to focus their expertise on the areas that need the most attention. With HelpSquad’s support, your in-house staff can focus on complex or strategic tasks, while our virtual assistants ensure your customers receive personalized, top-quality support that leaves a lasting impression. Empower your team to work more effectively with HelpSquad’s dedicated assistance.
It is up to 90% cheaper to hire a part-time customer service agent than it is to hire a full-time, salaried employee or a temp.
Part-Time Receptionists That Truly Represent Your Brand
Professional, Highly Trained Part-Time Customer Service Agents
Our part-time customer service agents are rigorously evaluated on key skills including speech clarity, grammar, spelling, and typing capabilities. Only candidates with the highest performance scores qualify to join our award-winning team. In addition, we conduct thorough voice assessments to ensure you can choose an agent with a tone and personality that aligns perfectly with your brand’s identity. This attention to detail ensures that each interaction reflects your company’s values, providing a consistent and positive customer experience. With HelpSquad, you can trust that your virtual receptionist will represent your brand professionally and reliably.
High-Quality Support For A Steal Of A Price
Hiring a part-time customer service agents through HelpSquad can save you up to 80% compared to bringing on a full-time, salaried employee or even a temporary hire. Best of all, HelpSquad’s flexibility and scalability empower you to grow your brand at your own pace. Start with a single part-time agent and add additional support whenever your needs expand. This tailored approach allows you to manage costs effectively while ensuring you have the right level of support. Simply fill out the form below, and a member of our team will reach out to discuss the perfect plan for your business needs!
"Their service is outstanding. Their staff is extremely professional and accommodating. Any issues we have had, which were minor, were quickly addressed. When our leads slowed due to the time of the year they switched our monthly plans without question."
– MultiSoft Corporation
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
Get started today!
US Based company and management team
Highly trained live chat and voice agents
Trained on your business’s systems, software, and operations
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
Dedicated account manager for your business
24/7 Support at 1-877-775-3667 or via live chat
Part-Time Customer Service FAQ
What services does your Part-Time Customer Service Agents offer?
HelpSquad’s Part-Time Customer Service Agents manage live chat, email support, quote drafting, order processing, appointment scheduling, technical support, and lead capture. They’re trained to represent your brand with tailored, expert support to meet specific business needs.
How do I know if your agency is the right fit for my business?
HelpSquad is designed for flexibility and scalability, from part-time support to full 24/7 coverage, fitting businesses of any size. Our agents are trained on your systems, match your brand’s tone, and integrate seamlessly with your team.
What are the benefits of hiring a Customer Service Agents?
Hiring HelpSquad’s Customer Service Agents can save up to 90% compared to in-house employees. Our highly trained agents handle routine tasks, allowing your team to focus on complex issues while ensuring customers get personalized support. Flexible options also let you scale as your business grows.
How do you ensure the quality of your customer support agents?
HelpSquad’s agents undergo rigorous evaluations, including assessments of clarity, grammar, spelling, and typing. We select only the top performers, with additional voice assessments to ensure a brand-aligned tone and personality.
Can I scale my customer support as my business grows?
Yes, HelpSquad offers scalable solutions. Start with one part-time agent and add more as needed, allowing customer support to grow with your business.
What are your pricing options?
HelpSquad offers competitive pricing, with part-time services starting at $8 per hour. Our team can customize a plan that meets both your budget and support needs.
How quickly can I expect support after signing up?
HelpSquad ensures fast onboarding. Once you sign up, we begin training immediately to get your support agents live as soon as possible.
Do you provide 24/7 support?
Yes, HelpSquad provides 24/7 support, ensuring that your customers have access to help at any time, day or night.
What industries do you specialize in?
HelpSquad serves various industries, including real estate, e-commerce, healthcare, and more. Our agents are trained to meet the specific needs of each industry, offering knowledgeable and seamless support.
What if I am not satisfied with the service?
HelpSquad prioritizes customer satisfaction. If any concerns arise, we promptly address them and make necessary adjustments to ensure our service meets your expectations, providing a tailored experience aligned with your goals.
RECENT HELPSQUAD NEWS
Recent Events
21 Jan AI
The Role of Data Integrity in AI-Powered Customer Support Solutions
21 Jan 2025 By: Maria De Jesus
Artificial intelligence (AI) is making waves in customer support. Faster responses, personalized service, and all-around efficiency. The catch? None of it works without good data. AI is only as good as the information it’s trained on. If your data is a mess, your AI will follow suit. And trust me, your customers will notice. In … Continued
21 Jan Customer Service
Contact Center Innovation: 15 Customer Experience Strategies That Drive Results
21 Jan 2025 By: Mary Dellosa
In today’s competitive market, delivering great customer experiences sets businesses apart. Contact centers, as the frontline, shape customer perceptions of a brand. Yet, changing expectations and new technologies make outdated methods ineffective. To stay efficient and customer-focused, contact centers must innovate. Here are 15 proven customer experience strategies to enhance customer experience and keep your … Continued
14 Jan Customer Service
15 Types of Virtual Assistants: Which One Do You Need?
14 Jan 2025 By: Mary Dellosa
Life feels busy, and we all need a hand sometimes. Virtual assistants (VAs) can help by handling tasks for you. But not all VAs are the same. Each has their own skills. Let’s look at the types of virtual assistants to help you find the right one. Understanding Virtual Assistants Virtual assistants (VAs) are remote … Continued