HelpSquad’s part-time customer service agents are ready to handle a range of tasks to keep your business running smoothly. They’ll answer your customers’ questions via live chat, phone, and email, draft quotes, dispatch follow-ups, schedule appointments, manage orders, provide technical support, and more. Our agents receive thorough training on your business’s systems, allowing them to focus their expertise on the areas that need the most attention. With HelpSquad’s support, your in-house staff can focus on complex or strategic tasks, while our virtual assistants ensure your customers receive personalized, top-quality support that leaves a lasting impression. Empower your team to work more effectively with HelpSquad’s dedicated assistance.
It is up to 90% cheaper to hire a part-time customer service agent than it is to hire a full-time, salaried employee or a temp.
Part-Time Receptionists That Truly Represent Your Brand
Professional, Highly Trained Part-Time Customer Service Agents
Our part-time customer service agents are rigorously evaluated on key skills including speech clarity, grammar, spelling, and typing capabilities. Only candidates with the highest performance scores qualify to join our award-winning team. In addition, we conduct thorough voice assessments to ensure you can choose an agent with a tone and personality that aligns perfectly with your brand’s identity. This attention to detail ensures that each interaction reflects your company’s values, providing a consistent and positive customer experience. With HelpSquad, you can trust that your virtual receptionist will represent your brand professionally and reliably.
High-Quality Support For A Steal Of A Price
Hiring a part-time customer service agents through HelpSquad can save you up to 80% compared to bringing on a full-time, salaried employee or even a temporary hire. Best of all, HelpSquad’s flexibility and scalability empower you to grow your brand at your own pace. Start with a single part-time agent and add additional support whenever your needs expand. This tailored approach allows you to manage costs effectively while ensuring you have the right level of support. Simply fill out the form below, and a member of our team will reach out to discuss the perfect plan for your business needs!
"Their service is outstanding. Their staff is extremely professional and accommodating. Any issues we have had, which were minor, were quickly addressed. When our leads slowed due to the time of the year they switched our monthly plans without question."
– MultiSoft Corporation
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
Get started today!
US Based company and management team
Highly trained live chat and voice agents
Trained on your business’s systems, software, and operations
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
Dedicated account manager for your business
24/7 Support at 1-877-775-3667 or via live chat
Part-Time Customer Service FAQ
What services does your Part-Time Customer Service Agents offer?
HelpSquad’s Part-Time Customer Service Agents manage live chat, email support, quote drafting, order processing, appointment scheduling, technical support, and lead capture. They’re trained to represent your brand with tailored, expert support to meet specific business needs.
How do I know if your agency is the right fit for my business?
HelpSquad is designed for flexibility and scalability, from part-time support to full 24/7 coverage, fitting businesses of any size. Our agents are trained on your systems, match your brand’s tone, and integrate seamlessly with your team.
What are the benefits of hiring a Customer Service Agents?
Hiring HelpSquad’s Customer Service Agents can save up to 90% compared to in-house employees. Our highly trained agents handle routine tasks, allowing your team to focus on complex issues while ensuring customers get personalized support. Flexible options also let you scale as your business grows.
How do you ensure the quality of your customer support agents?
HelpSquad’s agents undergo rigorous evaluations, including assessments of clarity, grammar, spelling, and typing. We select only the top performers, with additional voice assessments to ensure a brand-aligned tone and personality.
Can I scale my customer support as my business grows?
Yes, HelpSquad offers scalable solutions. Start with one part-time agent and add more as needed, allowing customer support to grow with your business.
What are your pricing options?
HelpSquad offers competitive pricing, with part-time services starting at $8 per hour. Our team can customize a plan that meets both your budget and support needs.
How quickly can I expect support after signing up?
HelpSquad ensures fast onboarding. Once you sign up, we begin training immediately to get your support agents live as soon as possible.
Do you provide 24/7 support?
Yes, HelpSquad provides 24/7 support, ensuring that your customers have access to help at any time, day or night.
What industries do you specialize in?
HelpSquad serves various industries, including real estate, e-commerce, healthcare, and more. Our agents are trained to meet the specific needs of each industry, offering knowledgeable and seamless support.
What if I am not satisfied with the service?
HelpSquad prioritizes customer satisfaction. If any concerns arise, we promptly address them and make necessary adjustments to ensure our service meets your expectations, providing a tailored experience aligned with your goals.
RECENT HELPSQUAD NEWS
Recent Events
18 Feb Customer Service
Automating Customer Support: 24/7 Availability Without the Overhead
18 Feb 2025 By: Maria De Jesus
There’s nothing more frustrating for customers than waiting hours—sometimes days—for a response. We live in a world where people expect immediate solutions, and if they don’t get them, they move on to the next option. Businesses that understand this are turning to automated customer service to stay ahead. But what exactly does that mean? And … Continued
18 Feb Customer Service
Delivering Exceptional Customer Service Etiquette in Healthcare
18 Feb 2025 By: Mary Dellosa
Great customer service is key to patient satisfaction in healthcare. This article covers its importance, key principles, and strategies to improve patient experiences through different customer service etiquette tips. Understanding the Importance of Customer Service in Healthcare Healthcare is always changing, and so are patient needs. People want great care and friendly service. They know … Continued
12 Feb Management & Leadership
How to Align Your Customer Service Management Strategy with Business Goals
12 Feb 2025 By: Maria De Jesus
Aligning your customer service management strategy with your overall business goals is essential for achieving exceptional customer success. This article will guide you through its importance, steps to achieve it, and key strategy components. Understanding the Importance of Alignment in Business Strategy Aligning your customer service management strategy with business goals is essential for growth. … Continued