HelpSquad - Managed Live Chat Service for Websites

Post Chat Customer Surveys

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Here are just some of the post chat customer satisfaction surveys HelpSquad live chat agents receive after completing live chat with our clients’ customers.

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Good communication and willingness to help! – Terry 2/28

Simple Global

Very easy to determine that NetEquity was a fit for the product I had. Agent was great!!  

Net Equity

The agent addressed my needs right away and will escalate my refund request and I appreciate that. – Ali 2/12

Arcbotics

The agent exemplified a knowledgeable professional and directed me to the technical support staff for my more technical question. Thanks! – David 3/11

Discount Salt Pool

Thanks for the patience and for the comparison graph! Agent was great, patient, and knowledgeable and if he did not have the answer he went and got it. – Ralph – 3/27

Kutting Weight

Everything was easy to find, and it made me know that this was the place I wanted to use. The agent was also very friendly and helpful! – Rachel 3/3

Getman Orthodontics

Very helpful. Could not address my technical issue but gave me the number to call. – Carolyn 3/3

Discount Salt Pool

Michael wasn’t pushy about selling me anything. But helpful to answer my questions and give me links to me converting my pool to salt system. – Lori 3/

Discount Salt Pool

Great chat with the rep. Helped me find out what I needed for my size pool. A+++ – Jeremy 3/3

Discount Salt Pool

Agent was very prompt with his responses and helpful in forwarding my question on to the appropriate person. – Cheryl 3/25

Nanda and Associate Lawyers

I rate the support “outstanding” because I contact someone online and told him my cases, he then respond to my request immediately and advice me to keep in touch and also told me that this company will do its best to support me. Thanks! – Kassahun 3/26

Nanda and Associate Lawyers

I rated very well, because it was very professional, and easy to understand. Thank you! – Jose 3/29

Kofile

Chad was quick to answer and knowledgeable. He answered all my questions and gave me enough good information to make the best possible decision for myself during this difficult time. – Andre 3/28

Balance My Hormones

You offer hope and help with kindness. – Cato 3/25

Balance My Hormones

Instant Chat was very helpful. The support rep was friendly and knowledgeable. Quite speedy in his answers. – Rebecca 3/22

Balance My Hormonos

Hi I really like the live chat option. The operator was not able to give me an answer today but has promised to look into the delay and let me know therefore I have left my rating as neutral. Thank you. – Cathy 11/30

The Leather Menu Factory inquiry

Were very fast to answer my question – Tammy 11/27

Sunshine Orthodontics

It is convenient at any time and ease, a lot of stress in late hours and early morning hours

Milestone Orthodontics

It is my first time contacting you so it was easy and pleasant.

Glaser Ortho inquiry

was not expecting such care while simply looking at your site for first time! – Cynthia 12/4

The Rental Girl inquiry

They helped me solve all my problems.- Jose 12/1

The Rental Girl inquiry

This site makes me feel so girly and the live chat was so helpful! – Sarina 11/28

The Rental Girl inquiry

Support was quick in her answers any questions i had and also very friendly rep. 

The Rental Girl inquiry

We have had nothing but wonderful experiences with the Rental Girl and we actually found the house that we are currently renting through you guys so we wanted to reach back out now that we are thinking of buying. Thanks!

The Rental Girl inquiry

The first friendly and helpful people I’ve talked to in L.a

The Rental Girl inquiry

fast, effective. great communication. very helpful!!

The Rental Girl inquiry

Answered question in a way I understood

The Rental Girl inquiry

Chad responded quickly, and with demonstrated a knowledge of the available communities and how to locate the communities on the website.

Holmes homes inquiry

Support was excellent, it would be nice to have pricing info on the website.

Holmes homes inquiry

The chat was the quick response that I expected when I called the listed phone number.

Holmes homes inquiry

quick and concise – Aline 11/29

Forward My Listing inquiry

best chat i’ve had in awhile – Joseph 11/28

Forward My Listing inquiry

great customer services – Vania 11/27

Forward My Listing inquiry

Great support, prompt and helpful and very professional

Forward My Listing inquiry

you dealt with my issue right away with a solution

Forward My Listing inquiry

EACH TIME I USE THE SERVICE IT IS EASY AND QUICK TO COMPLETE

Forward My Listing inquiry

This was my first attempt at using this site. I did get a prompt response as soon as I began the chat. – Leslie- 11/30

Kofile inquiry

Resolved my question in a timely manner

Kofile inquiry

Always helpful and great to work with.

Braces Plus inquiry

Great support. Very much appreciated.10/3- marco 

iPark inquiry

because he was patient and helpful. 

Simple Global inquiry

I rated the support this way because i’m completely satisfied. With the service they provided.

Simple Global inquiry

friendly but couldn’t answer question, however advised someone would be in touch

Balance my hormones inquiry

The response was rapid and pertinent

Balance my hormones inquiry

answered all of my many queries in a kind and thoughtful manner.

Balance my hormones inquiry

great chat support to answer initial questions. Have not used services yet, so am neutral regarding making a recommendation yet

The Rental Girl inquiry

Because it was helpful. 

ThingLink inquiry

In depth answers, responsive, helpful

ThingLink inquiry

Garland was prompt, knowledgeable, and very friendly. He is a great example of what your services can do for our business.

HelpSquad Inquiry

The Chat Agent I spoke to was very knowledgeable, quickly responded, and was very polite professional. Great experience. Thank you. 🙂

HelpSquad Inquiry

Sir, agent dealing was good and product is good. so i will get and use the products that i will be able to finial zed the product.

GetAwayGrey Inquiry

All my questions were answered satisfactorily. 10/4- Milka

GetAwayGrey Inquiry

The agent was very helpful and friendly. 10/3 – Ahmad

GetAwayGrey Inquiry

Your urgent assistance exceeded my expectations. Excellent service indeed!

GetAwayGrey Inquiry

My problem appears to be solved, which is all I wanted. -Dewayne 11/29

Kutting weight inquiry

Great communication and quick service. Amazing choice and friendly representative. Highly recommended service.

Kutting weight inquiry

I was grateful the agent was friendly and quick with response, much better than waiting on a phone call and my problem is in process of getting resolved right away. Easy to communicate and very informative. I highly recommend this service method and the workout suits as well there amazing. This order would be my 3rd purchase already in the past few years. Awesome

Kutting weight inquiry

Responsive friendly and helped me make the right product choice. Thanks!

Kutting weight inquiry

The question was submitted and answered in no time with professional way

Kutting weight inquiry

I work in in the emergency room and helping people is what I like to do and when you take the time to assist someone in a timely fashion it shows that your purpose is to help other regardless of what company or institution you work for the representative that assist me was very helpful. I have order from this company before and have also had family members that have ordered also and I must say packages came on time and just want to let you guys know your doing a excellent job!!!!

Kutting weight inquiry

The live chat was very useful. My questions were answered quickly and to my satisfaction.

Kutting weight inquiry

I cant say enough about the chat support the people were supportive and caring

GoldBlatt & Assoc inquiry

They got back to me with a response they were positive with their answers and didn’t just dismiss my concerns

GoldBlatt & Assoc inquiry

I had an exceptional agent. He gave me great information and he will send a follow up. Great help. Thank!

csusb.edu inquiry

The chat was very useful. It allowed me to contact somebody during my regular work hours without having to step out.

csusb.edu inquiry

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