Hiring The Best Live Chat Agents

By: Jacklin Altman

When it comes to hiring customer service staff in any capacity, you want to make sure that you’re hiring the best of the best, as they’re often the people whom your customers interact with the most frequently. You want people who are warm, empathetic, good listeners, and you want them to truly know your product … Continued

By: Jacklin Altman

Are you in the market for new live chat agents? Hiring a new agent is not something to be taken lightly. This person is your front-line when it comes to interacting with your customers, and your customer’s experience with an agent could make or break their relationship with your business. So how do you know … Continued