HelpSquad’s live virtual receptionists will not only answer your customers’ most frequently asked questions, but they will also be trained on your business’s systems and processes. Through chat, email, voice or any channel you choose, they’ll be able to reference customer’s order history, make appointments, provide technical support, troubleshoot & more. This will allow your staff to focus on more complex tasks, while ensuring that your customers are receiving personalized, superior support. We are so much more than tier 1 support!
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Why Choose HelpSquad’s Live Virtual Receptionist Service?
Virtual Receptionists Trained To Be An Extension Of Your Brand
Professional, Highly Trained Virtual Receptionists
Our live virtual receptionists are rigorously screened for speech clarity, grammar, spelling and typing capabilities. Only those with the highest performance scores become members of our dedicated squad. We perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand. The search for the right virtual receptionist is over. We have a pool of multilingual, vetted and screened agents at the ready.
Quality Service At An Affordable Price
Hiring a HelpSquad dedicated virtual receptionist can be 50% cheaper (or more!) than hiring a full-time employee or a temp. Each dedicated receptionist works 8-hour shifts, 5 days per week, but part-time and overtime are also available. Hire one or employ an entire team. For 24/7 coverage, HelpSquad can recommend a tailored solution that provides the level of coverage you need. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!
Technology Meets Customer Service
HelpSquad has redefined the virtual receptionist game by developing its own proprietary contact center software. This means we can do more than traditional staffing companies because our software can be customized and optimized to benefit your operations. The system also has advanced integration options that will allow your receptionist to utilize your existing CRM (Zendesk, Salesforce, etc). Welcome to a customer experience that is efficient, seamless, and perfectly aligned with your current technological ecosystem.
Every Kind Of Virtual Receptionist You Could Ever Need
Need a new customer support agent? What about a bookkeeper? A social media coordinator? A lion tamer? Just kidding…that we don’t have. But, we do have just about every other kind of virtual receptionist you could ever imagine. Any industry. Any specialty. Just ask. We can help you choose the receptionist and plan that will fit your business like a glove.
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
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US Based company and management team
Serving legal, home, business, financial industries for 15+ years
Trained on your business’s systems, software, and processes
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
18 Feb Customer Service
Automating Customer Support: 24/7 Availability Without the Overhead
18 Feb 2025 By: Maria De Jesus
There’s nothing more frustrating for customers than waiting hours—sometimes days—for a response. We live in a world where people expect immediate solutions, and if they don’t get them, they move on to the next option. Businesses that understand this are turning to automated customer service to stay ahead. But what exactly does that mean? And … Continued
18 Feb Customer Service
Delivering Exceptional Customer Service Etiquette in Healthcare
18 Feb 2025 By: Mary Dellosa
Great customer service is key to patient satisfaction in healthcare. This article covers its importance, key principles, and strategies to improve patient experiences through different customer service etiquette tips. Understanding the Importance of Customer Service in Healthcare Healthcare is always changing, and so are patient needs. People want great care and friendly service. They know … Continued
12 Feb Management & Leadership
How to Align Your Customer Service Management Strategy with Business Goals
12 Feb 2025 By: Maria De Jesus
Aligning your customer service management strategy with your overall business goals is essential for achieving exceptional customer success. This article will guide you through its importance, steps to achieve it, and key strategy components. Understanding the Importance of Alignment in Business Strategy Aligning your customer service management strategy with business goals is essential for growth. … Continued
Virtual Receptionist Service FAQ
What is a virtual receptionist?
A virtual receptionist is a professionally trained remote agent who answers calls, schedules appointments, processes orders, and provides customer support for businesses. Unlike in-house receptionists, virtual receptionists work remotely and are available 24/7 if needed.
How does HelpSquad’s virtual receptionist service work?
HelpSquad provides highly trained virtual receptionists who act as an extension of your business. They answer customer inquiries via phone, email, live chat, or social media, handling tasks like appointment scheduling, lead capture, and technical support.
What industries does HelpSquad serve?
We work with businesses across various industries, including legal, home services, finance, healthcare, and eCommerce. Our receptionists are trained in industry best practices to deliver professional service tailored to your business needs.
What tasks can HelpSquad’s virtual receptionists handle?
Our virtual receptionists provide:
- 24/7 phone, chat, email, and social media support
- Appointment scheduling and meeting coordination
- Order processing and customer service
- Lead qualification and follow-ups
- Technical troubleshooting and support
- CRM and business tool integrations
Can virtual receptionists be trained on my business’s specific processes?
Yes! Our receptionists are trained on your company’s systems, software, and workflows to ensure seamless customer interactions that align with your brand.
Do you offer multilingual virtual receptionists?
Yes, we have a pool of multilingual receptionists ready to serve customers in different languages, helping businesses expand their global reach.
How much does a HelpSquad virtual receptionist cost?
Hiring a HelpSquad dedicated virtual receptionist can be 50% cheaper than hiring a full-time employee. Pricing varies based on the level of coverage needed, starting as low as $8/hour for part-time receptionists.
Do I need to sign a long-term contract?
No. Our pricing plans are flexible and transparent, with no hidden fees or long-term commitments. You can scale your service up or down as needed.
How does hiring a virtual receptionist save my business money?
With a virtual receptionist, you eliminate costs associated with:
- Office space and equipment
- Employee benefits and training
- Hiring and turnover management
- Overtime or after-hours support
Can virtual receptionists integrate with my existing software?
Yes! HelpSquad’s virtual receptionists can integrate with CRM platforms like Zendesk, Salesforce, and other business tools for smooth operations.
How does HelpSquad ensure high-quality service?
We rigorously screen all receptionists for speech clarity, grammar, spelling, and typing skills. We also conduct voice assessments so businesses can choose agents that match their brand’s tone and personality.
What makes HelpSquad’s virtual receptionist service different?
Unlike traditional staffing agencies, we use our own proprietary contact center software to optimize virtual receptionist performance. This enables better workflow automation, integration with your systems, and enhanced customer service.
Is HelpSquad’s virtual receptionist service secure?
Yes! Our systems are HIPAA and PCI-compliant, ensuring that customer data is handled securely and following industry regulations.
Will my customer data remain private and protected?
Absolutely. We use strict security protocols, including encryption and compliance standards, to protect sensitive customer information.
How quickly can I set up a virtual receptionist service with HelpSquad?
We can have your virtual receptionist up and running in as little as 48 hours.
Can I try HelpSquad’s virtual receptionist service before committing?
Yes! We offer a free consultation to help you determine the best solution for your business needs.
How do I get started with HelpSquad?
Simply fill out the contact form on our website or call 1-877-775-3667 to discuss your requirements. Our team will create a tailored solution for your business.
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.
