HelpSquad’s live virtual receptionists will not only answer your customers’ most frequently asked questions, but they will also be trained on your business’s systems and processes. Through chat, email, voice or any channel you choose, they’ll be able to reference customer’s order history, make appointments, provide technical support, troubleshoot & more. This will allow your staff to focus on more complex tasks, while ensuring that your customers are receiving personalized, superior support. We are so much more than tier 1 support!
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Always On, Always Trustworthy - Your Virtual Assistant Solution!
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Why Choose HelpSquad’s Live Virtual Receptionist Service?
Virtual Receptionists Trained To Be An Extension Of Your Brand
Professional, Highly Trained Virtual Receptionists
Our live virtual receptionists are rigorously screened for speech clarity, grammar, spelling and typing capabilities. Only those with the highest performance scores become members of our dedicated squad. We perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand. The search for the right virtual receptionist is over. We have a pool of multilingual, vetted and screened agents at the ready.
Quality Service At An Affordable Price
Hiring a HelpSquad dedicated virtual receptionist can be 50% cheaper (or more!) than hiring a full-time employee or a temp. Each dedicated receptionist works 8 hour shifts, 5 days per week, but part-time and overtime is also available. Hire one or employ an entire team. For 24/7 coverage, HelpSquad can recommend a tailored solution that provides the level of coverage you need. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!
Technology Meets Customer Service
HelpSquad has redefined the virtual receptionist game by developing its own proprietary contact center software. This means we can do more than traditional staffing companies because our software can be customized and optimized to benefit your operations. The system also has advanced integration options that will allow your receptionist to utilize your existing CRM (Zendesk, Salesforce, etc). Welcome to a customer experience that is efficient, seamless, and perfectly aligned with your current technological ecosystem.
Every Kind Of Virtual Receptionist You Could Ever Need
Need a new customer support agent? What about a bookkeeper? A social media coordinator? A lion tamer? Just kidding…that we don’t have. But, we do have just about every other kind of virtual receptionist you could ever imagine. Any industry. Any specialty. Just ask. We can help you choose the receptionist and plan that will fit your business like a glove.
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
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US Based company and management team
Serving legal, home, business, financial industries for 15+ years
Trained on your business’s systems, software, and processes
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
17 Dec Call center
Why Call Center Quality Assurance Matters
17 Dec 2024 By: Mary Dellosa
Understanding the Importance of Quality Assurance in Call Centers Call center quality assurance is crucial for delivering consistent service. It builds customer trust and loyalty, which strengthens long-term relationships. A solid QA program highlights strengths and pinpoints weaknesses. It helps teams focus on areas needing improvement to boost performance. Additionally, quality assurance supports company goals … Continued
17 Dec Call Center Outsourcing
How Call Center Outsourcing Helps Businesses Navigate Peak Season Challenges
17 Dec 2024 By: Maria De Jesus
Understanding Call Center Outsourcing Call center outsourcing is when businesses hire external providers to handle customer interactions. This includes answering inquiries, resolving complaints, and offering support. Companies choose this approach to save costs and improve efficiency. What is Call Center Outsourcing? It simply means shifting customer service tasks to a third-party provider. These providers can … Continued
10 Dec AI
The Rise of AI Agents in Customer Service
10 Dec 2024 By: Maria De Jesus
AI for customer service is changing how businesses interact with customers, leading to improved customer satisfaction. It automates repetitive tasks and delivers fast, personalized support. These AI-driven tools transform traditional customer service into a seamless, tech-powered experience. At the core of this shift are AI agents. They use artificial intelligence and real-time problem-solving to meet … Continued
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.
