HelpSquad’s live virtual receptionists will not only answer your customers’ most frequently asked questions, but they will also be trained on your business’s systems and processes. Through chat, email, voice or any channel you choose, they’ll be able to reference customer’s order history, make appointments, provide technical support, troubleshoot & more. This will allow your staff to focus on more complex tasks, while ensuring that your customers are receiving personalized, superior support. We are so much more than tier 1 support!
Results driven virtual assistants
Always On, Always Trustworthy - Your Virtual Assistant Solution!
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Why Choose HelpSquad’s Live Virtual Receptionist Service?
Virtual Receptionists Trained To Be An Extension Of Your Brand
Professional, Highly Trained Virtual Receptionists
Our live virtual receptionists are rigorously screened for speech clarity, grammar, spelling and typing capabilities. Only those with the highest performance scores become members of our dedicated squad. We perform voice assessments, which allows our clients to choose agents with a tone and personality that will best represent their brand. The search for the right virtual receptionist is over. We have a pool of multilingual, vetted and screened agents at the ready.
Quality Service At An Affordable Price
Hiring a HelpSquad dedicated virtual receptionist can be 50% cheaper (or more!) than hiring a full-time employee or a temp. Each dedicated receptionist works 8 hour shifts, 5 days per week, but part-time and overtime is also available. Hire one or employ an entire team. For 24/7 coverage, HelpSquad can recommend a tailored solution that provides the level of coverage you need. Fill out the form below and a member of our team will reach out to you to discuss a plan that’s right for you and your business!
Technology Meets Customer Service
HelpSquad has redefined the virtual receptionist game by developing its own proprietary contact center software. This means we can do more than traditional staffing companies because our software can be customized and optimized to benefit your operations. The system also has advanced integration options that will allow your receptionist to utilize your existing CRM (Zendesk, Salesforce, etc). Welcome to a customer experience that is efficient, seamless, and perfectly aligned with your current technological ecosystem.
Every Kind Of Virtual Receptionist You Could Ever Need
Need a new customer support agent? What about a bookkeeper? A social media coordinator? A lion tamer? Just kidding…that we don’t have. But, we do have just about every other kind of virtual receptionist you could ever imagine. Any industry. Any specialty. Just ask. We can help you choose the receptionist and plan that will fit your business like a glove.
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
HelpSquad is here to help
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US Based company and management team
Serving legal, home, business, financial industries for 15+ years
Trained on your business’s systems, software, and processes
Eliminate office space, equipment, and employee training costs
Fully versed on industry best practices
Appointment and meeting scheduling
Qualified lead capture
Customer order processing
Troubleshooting and technical support
24/7 coverage available
HIPAA and PCI compliance
Dedicated account manager
24/7 Support at 1-877-775-3667 or via live chat
RECENT HELPSQUAD NEWS
Recent Events
21 Jan Customer Service
Contact Center Innovation: 15 Customer Experience Strategies That Drive Results
21 Jan 2025 By: Mary Dellosa
In today’s competitive market, delivering great customer experiences sets businesses apart. Contact centers, as the frontline, shape customer perceptions of a brand. Yet, changing expectations and new technologies make outdated methods ineffective. To stay efficient and customer-focused, contact centers must innovate. Here are 15 proven customer experience strategies to enhance customer experience and keep your … Continued
14 Jan Customer Service
15 Types of Virtual Assistants: Which One Do You Need?
14 Jan 2025 By: Mary Dellosa
Life feels busy, and we all need a hand sometimes. Virtual assistants (VAs) can help by handling tasks for you. But not all VAs are the same. Each has their own skills. Let’s look at the types of virtual assistants to help you find the right one. Understanding Virtual Assistants Virtual assistants (VAs) are remote … Continued
07 Jan Customer Service
How 24/7 Customer Service Boosts Customer Satisfaction and Retention
07 Jan 2025 By: Mary Dellosa
In today’s business world, customers demand round-the-clock support. Meeting this need boosts satisfaction and builds loyalty. Understanding the Importance of 24/7 Customer Service 24/7 customer service ensures help is always available, removing time limits. In a global market, continuous support isn’t just helpful—it’s vital for staying competitive. Defining 24/7 Customer Service 24/7 customer service provides … Continued
Customer Service KPIs explained
18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
In this eBook, we will highlight 6 of the most common service KPI’s and present 18 questions you should ask yourself in order to ensure the measurements you capture deliver high value, actionable data.
