Handing over the customer service reins to strangers can be scary. That’s why HelpSquad gives you the option to hold on and lead the chatting charge. With Intelligent Chat Overflow, you can continue to trust your internal team to handle the bulk of your live chat inquiries. Our team will stand waiting in the wings ready to serve in the event that your team gets overwhelmed. Think of our service as a safety mechanism. If your team is unavailable or you receive a large number of chats, the overflow feature will trigger if customers are waiting for longer than a predefined amount of time. Then, HelpSquad’s agents will jump in, so your chat is always available and no customers are left behind…EVER!
Let's face it, there is no one who knows your product or service better than you. That is why we created overflow. This feature lets your team respond to inquiries they can handle and allow our agents to jump in as back up.
You Lead The Charge, We’ll Be The Chat Calvary
Up To 50x Cheaper Than Hiring Additional Staff
Losing out on leads is costly, so is hiring and training additional customer service personnel. Save yourself time and money by letting our agents take on the overflow. With our 24/7 service, you’ll never miss another lead. You also won’t have to worry about chats being missed, mishandled or dropped. HelpSquad’s agents are highly trained professionals that will be there to serve your customers when your team can’t. Why put yourself through the struggle and financial burden of recruiting, hiring, and training more agents to handle chats, when our agents can get the job done for half the cost. Start your free trial today!
"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."
– Satisfied HelpSquad Client
You’ve got questions? We’ve got answers.
Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
Outsourcing Essentials for eCommerce Startups
Today’s business world is faster than ever before and eCommerce startups are trying to grow while not spending too much. Outsourcing is crucial for startups because it lets them access expert services without diverting from their main tasks. This article explores how outsourcing aids eCommerce businesses in achieving success, identifies where it works best, and … Continued
Outsource order processing services
Order processing is vital for all businesses. It includes everything from taking to delivering orders. Managing it yourself can be expensive and time-consuming. Outsourcing these tasks can help, especially for expanding businesses. Understanding Order Processing Services Order processing covers everything from taking orders to shipping them. It’s a key part of running a business and … Continued
Data collection in healthcare
Healthcare is evolving and the collection of information (data) is crucial to improve patient care and facilitate fair decision-making Medical staff has to learn how to gather and analyze information. Whether it’s using online surveys, focus groups, or case studies, this article will provide an overview of different data collection methods, including some of the challenges and … Continued