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RECENT HELPSQUAD NEWS

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SMS Chatbot Examples

If you are in the process of implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all of the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also go over some examples of successful … Continued

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40 Canned Responses Every Live Chat Agent Must Have Handy in 2023

Providing consistent, fast, and helpful support to each and every customer can be a challenging goal for a contact center to achieve. One thing that can help improve contact centers’ customer satisfaction scores is a library of helpful canned responses. Having an arsenal of ready-to-use plug-and-send answers to common customer questions can bring agents one … Continued

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Best Live Chat Service You Should Use In 2023 [Comparison]

If you’re shopping around for a live chat service, we’ve saved you some time by doing all of the research for you (you’re welcome).  We also thought you should know that even as you read this, you are missing out on easily attainable website leads. These leads aren’t soft leads either. We’re talking about hot … Continued

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