PracticePanther is a law practice management software that will help you automate your firm and be more efficient with your time. It offers seamless case management features that can track the status of cases and matters through a database. By having all relevant case data in a central location, the firm can use collective information to develop the workflow of the organization. With PracticePanther, you will also be able to keep track of all the financial and billing matters of the firm, avoid audits, accurately tract trust account balances, and track your billable time and expenses easily. Finally, PracticePanther offers tools for batch document creation, client intake and automatic invoice reminders.
Every case starts with a prospect that is interested in your services and that has to be converted into a client. However, in order to go from prospect to client, the prospect must first be recognized and he or she must enter the sales funnel. This is where HelpSquad’s managed live chat service can really help your practice. A prospect may reach your website through your blog, after looking up a certain legal issue, or after searching for a lawyer in your specific field.
If the prospect can interact right away with your firm or one of its representatives, then the prospect has entered the funnel. Live chat is an extremely accessible support channel, and if the prospect interacts with it, he or she will provide contact information, becoming a lead that can then be marketed to.
Through live chat, you can also gain a ton of information about your target market. Each conversation can be registered into PracticePanther along with the information about the prospect, and then these conversations can be analyzed in order to better understand the problems and questions that your prospects have. This knowledge can then be used to improve marketing and sales efforts, increasing your ROI and conversion rates.
