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Just​‍​‌‍​‍‌​‍​‌‍​‍‌ think of a patient that would love to be part of a clinical trial but is simply drowning in medical jargon and complicated procedures. The very first person they reach out to for help is probably the call center agent. Their encounter with that person can be the deciding factor of whether they will … Continued

Holiday staffing is hard because demand goes up while availability goes down. Every December, the same thing happens. Patients call more. Appointments fill faster. Flu cases spike. Holiday travel leads to more accidents. Families finally have time to bring parents in for overdue visits. Insurance deductibles are about to reset, so people rush to book … Continued

Let’s be real, running a healthcare practice is exhausting. Between patient care, documentation, insurance headaches, and trying to maintain some semblance of work-life balance, the last thing you need is a virtual assistant service that overpromises and underdelivers. If you’re comparing HelpSquad Health and HelloRache for your practice, you’re probably wondering: what’s the actual difference? … Continued