Create a meaningful customer experience. Every time.

When I first started working in healthcare and BPOs, patient support services were rarely part of any growth conversation. They were seen as necessary, but not strategic. Something you had to have but not something that could actually move the needle in patient coverage solutions. Most outsourcing decisions back then were simple. Cut costs. Reduce … Continued

Just​‍​‌‍​‍‌​‍​‌‍​‍‌ think of a patient that would love to be part of a clinical trial but is simply drowning in medical jargon and complicated procedures. The very first person they reach out to for help is probably the call center agent. Their encounter with that person can be the deciding factor of whether they will … Continued

Holiday staffing is hard because demand goes up while availability goes down. Every December, the same thing happens. Patients call more. Appointments fill faster. Flu cases spike. Holiday travel leads to more accidents. Families finally have time to bring parents in for overdue visits. Insurance deductibles are about to reset, so people rush to book … Continued