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RECENT HELPSQUAD NEWS
Recent Events
23 Feb Healthcare
How to Hire a Wellness Virtual Assistant
To hire a wellness virtual assistant, look for someone who can handle health-practice admin tasks securely, including scheduling, intake forms, billing follow-ups, and HIPAA-compliant communication. Start by listing the exact tasks you want off your plate, then screen candidates for healthcare experience, software skills, and willingness to sign a Business Associate Agreement. For example, a … Continued
23 Feb Healthcare
Virtual Medical Assistant 101: Medical Terminology for Beginners
Virtual medical assistant terminology is the professional language that remote healthcare staff use to bridge the gap between administrative support and clinical accuracy. For anyone starting a career as a VMA, mastering this vocabulary prevents the two most expensive errors you can make: misrouting urgent symptoms and breaking the revenue cycle. Based on my background … Continued
23 Feb Customer Service
The Guide to EHR HIPAA Compliance: Protecting Your Practice in 2026
When I first started working in healthcare administration, I used to think that “checking the box” for data privacy was just a boring afternoon of paperwork. Boy, was I wrong. In today’s digital-first landscape, maintaining EHR HIPAA compliance isn’t just about following the law, it’s about protecting the heartbeat of your practice: patient trust. If … Continued