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RECENT HELPSQUAD NEWS
Recent Events
14 Jan Customer Service
15 Types of Virtual Assistants: Which One Do You Need?
14 Jan 2025 By: Mary Dellosa
Life feels busy, and we all need a hand sometimes. Virtual assistants (VAs) can help by handling tasks for you. But not all VAs are the same. Each has their own skills. Let’s look at the types of virtual assistants to help you find the right one. Understanding Virtual Assistants Virtual assistants (VAs) are remote … Continued
07 Jan Customer Service
How 24/7 Customer Service Boosts Customer Satisfaction and Retention
07 Jan 2025 By: Mary Dellosa
In today’s business world, customers demand round-the-clock support. Meeting this need boosts satisfaction and builds loyalty. Understanding the Importance of 24/7 Customer Service 24/7 customer service ensures help is always available, removing time limits. In a global market, continuous support isn’t just helpful—it’s vital for staying competitive. Defining 24/7 Customer Service 24/7 customer service provides … Continued
07 Jan Call Center Outsourcing
Conversational AI vs. Live Agents: Finding the Perfect Balance
07 Jan 2025 By: Maria De Jesus
Call center services evolve quickly to meet modern customer needs. Companies must offer efficient, personalized support. Conversational AI and live agents are key solutions. This article examines both to help businesses strike the right balance. What is Conversational AI? Conversational AI uses technology to let machines interact with people. It relies on natural language processing … Continued