CaseEasy is an all-in-one immigration CRM software. It comes with features that are very useful for law practices that handle immigration issues, features such as smart questionnaires, letter and agreement automation, a client portal, email management, and document management. The client portal is very useful for lead generation, because it is a central hub where your clients can submit documents, track their immigration process and make payments. The email management feature will allow you to integrate all of your existing emails, and organize all client communication by case.
One way that you can increase your client intake is by offering a live chat contact option. Live chat is a fast contact method that is active 24/7 with HelpSquad, and it is preferable in many cases to a phone call or email, especially for individuals who have English as their second language. This means that you will gain more leads through live chat than through any other contact method. As your prospects and website visitors browse through your website, they can get in touch with a live chat operator, register their contact information, and then become a lead.
CaseEasy’s client portal can also be improved based on the conversations that customers have with your live chat agents. Some customers might have trouble operating the portal, so they can get support right away through live chat and then continue to use the portal for their needs. On top of that, all of the conversations that your clients and leads have with your live chat agents are registered, and can be reviewed at a later date. If there are common issues that your customers have when using your services, you can create an FAQ or guide to make your services more accessible, and increase customer satisfaction in the process.
