Legwork is a one-stop-shop for all patient related matters, from engagement, to marketing and satisfaction. Specifically designed for dental practices, Legwork provides the user-friendly marketing and tech solutions that will help streamline the routine and sometimes complicated background tasks of the practice. With marketing tools, patient engagement features, website management solutions and enterprise-wide options, Legwork can help you build your practice faster.
To further augment Legwork, you have HelpSquad. HelpSquad is a managed live chat service that offers 24/7 live chat teams of operators for $185/month. Having a live chat can be a great addition to your suite of customer support options. Many patients will be dealing with minor issues that can not be automated, and it is these patients that stand to benefit the most by having access to a live chat. All it takes to talk to a live chat operator is a click of the mouse, and within a few minutes, your patients can have their minor issues resolved. Not only will this clear up your phone lines, it will also improve your customer service.
With live chat, you can also increase the number of patients that you bring into your practice. All live chat interactions start with the visitor entering some form of contact information, usually an email address. This address can then be sent into Legwork, and added to your list of leads. The conversation can also be stored, and analyzed before contacting the lead with a personalized offer that might convert the lead into a customer. Not only that, but all your live chat conversations can be saved into Legwork. These conversations can then be reviewed and analyzed by your marketing team in order to learn more about your prospects and customers. The information gathered in this way is invaluable, because it provides insight into the most common issues, questions and concerns that your target market has. Once an actionable insight has been determined, it can be integrated in your future marketing efforts, increasing the effectiveness and ROI of your campaigns.