Digistorm is a platform that will help you attract, engage, convert and connect families at every level of the enrollment process. With Digistorm you can build websites, funnels and apps, which your prospective students will interact with. Digistorm’s custom websites are there to attract students and provide them with all the information they need before enrolling. You can then capture a plethora of data from these websites and feed it into the Digistorm funnel, where it can be used to generate new leads. Finally, after students have enrolled, they will have access to one of your Digistorm apps, which will keep them connected and engaged, and which will provide them with real-time updates and information.
With a live chat feature, you will be able to further increase your customers’ experience. HelpSquad offers teams that are available 24/7, and these teams will be there for your students and families around the clock. Any minor issue can be handled right then and there, and this will take a huge load off your phone support system, which can be left open for major issues or problems that are more complex. Not only that, but live chat is also the preferred communication method with companies online. This means that not only will you be able to offer 24/7 support, your students and their families actually prefer to get in touch with you through live chat instead of other channels.
Furthermore, live chat also helps increase your ROI across the board. Having a high customer satisfaction rating means that you will have higher retention rates. But live chat can also help increase your lead generation, doubling the number of leads that you generate through your online traffic. Live chat is also able to increase the conversion rates of your landing pages. Because it is so accessible and quick, any questions that may pop up in a prospect’s mind before converting can be asked right away in live chat. When it all comes together, you will be able to increase the ROI of your SEO efforts, marketing campaigns and advertising initiatives.