Let us engage with your customers on one of their favorite communication channels, Facebook! HelpSquad’s live chat team responds quickly and professionally to any direct messages initiated via your company’s Facebook page. Your followers will never have to wait for answers again. As soon as they reach out to you, they are guaranteed prompt attention and assistance 24/7. The best part is that it takes virtually no time to outsource Facebook Messenger interactions to HelpSquad’s managed chat service. This feature is included free with any subscription package.
Professional, intelligent live chat agents to provide quality, 24/7 support to your customers via two-way Facebook Messenger chat.
An Omnichannel Option For the Modern Customer
More Communication Channels, More Opportunities
The Facebook Messenger feature opens businesses up to a whole new world of opportunity and revenue. Having a live human present to answer questions 24/7 whenever a prospect or customer visits your company’s Facebook page can mean the difference between losing or making a sale. Current and prospective customers love having this type of access and availability to support, and will be far more likely to become return customers. Let us get you started today!
"We were swamped with customers using our Facebook page to contact our customer service with basic questions. --Where is my order? --How much is shipping? HelpSquad helped us by fielding all incoming Facebook messenger conversations by a professional team of agents! We can now again focus on what is important, our business!"
– Satisfied HelpSquad Client
You’ve got questions? We’ve got answers.
Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone and social media customer support, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
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Published 3 August 2022 (Updated 12 October 2022)Imagine waking up on a cold Tuesday with a sore throat and a mild fever. Instead of sitting in traffic or spending hours in a crowded clinic, you open an app, connect with a licensed provider, and get a diagnosis plus a treatment plan, without ever leaving home. … Continued
HelpSquad vs HelloRache: Which Healthcare Virtual Assistant Service Actually Has Your Back?
Published 3 August 2022 (Updated 12 October 2022)HelpSquad and HelloRache both offer healthcare virtual assistants, but HelpSquad is more likely to “have your back” because it operates as a managed service with accountability. That usually means the company can sign a Business Associate Agreement (BAA), provide backup coverage, and resolve issues fast. For example, if … Continued
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