Yes, Smith.ai boasts around the clock coverage. But, Smith.ai doesn’t have 24/7/365 coverage, and there is a big difference between the two. With 24/7/365 coverage, HelpSquad’s agents are not only available to serve your customers on nights and weekends, but they also work on holidays! This will provide your business with more opportunities to capture leads, increase conversions, and boost revenue, and it will also improve customer experience. Your customers will be able to receive support any time, any day from anywhere. While Tawk.to’s agents may be in the dark as to how your customers are feeling, HelpSquad’s agents will know your customers’ exact sentiments. If your customers are unhappy with their chat interaction for any reason, Live Customer Satisfaction Score Tracking and Live Chat Sentiment Tracking will proactively identify any issues in real-time, allowing agents the opportunity to rectify the situation by offering immediate, personalized assistance.

Agents man the frontlines and serve as the direct point of contact for your customers. Their level of training, talent and professionalism directly impacts a managed live chat service’s success. That’s why HelpSquad strives to staff only the best of the best. Here HelpSquad stands apart from Smith.ai in three areas: training, testing, and versatility. With HelpSquad, agents receive customized account training, so that they can understand your business and personally manage your account. They’re also required to pass a rigorous spelling, grammar, and typing exam to ensure that they are fully prepared to provide your customers with the best experience possible. Lastly, with the software’s Instant Chat Language Translation feature, agents have the capability to handle conversations in over 100 languages. This gives them the versatility to help different customers from different backgrounds all over the world!